Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Cadillac of Sarasota
Sarasota, FL
82 Reviews
Filter Reviews by Keyword
By Type
82 Reviews of Sunset Cadillac of Sarasota
Helpful November 04, 2022
Sales and service is great. They impose a 1% fee if you pay your service with a credit card. The profit from sales and service should be enough. Astoundingly poor business decis They impose a 1% fee if you pay your service with a credit card. The profit from sales and service should be enough. Astoundingly poor business decision. The waiting room is stocked with almost nothing. Water and a granola bar. Yum. More
by DCV
Employees Worked With
Scott Johnston
June 16, 2021
I have never in all years of leasing high-end vehicles had this much trouble & frustration getting my car in for service & loaner car for me. When you need service for air conditioning not working or any had this much trouble & frustration getting my car in for service & loaner car for me. When you need service for air conditioning not working or any service you can never get an appt. Always told sorry no appt.'s until next week or no loaner cars until 3 weeks. No A/C I would think would take precedent .. considering driving in 90 degree weather in Florida with no A/C is torture. I had to take my truck to Venice last time and now my A/C is not working again and I was told no appt's for 2 weeks and no loaner until June 25th.. Very disappointing to be told we can't see you and a sorry. I will never buy another Cadillac again thanks to this experience happening over and over with appointments. More
by roxy_mppt
Employees Worked With
Heather FitzMaurice
May 07, 2021
When I called on the phone, I asked for the most knowable sales person available. They connected me with John Olten and I was happy to work with him. He knew the history of the vehicle that I was calling a sales person available. They connected me with John Olten and I was happy to work with him. He knew the history of the vehicle that I was calling about. He apologized that it was not completely detailed yet because they just took it in. John was a professionals professional, be very informed and did what he said he was going to do. I can see why Sunset kept him for 16 years. He didn't push extended warranty, lost key add on, tire warranty or the like. The transaction was completed in record time. I am very happy with the purchase. I'll look at their inventory first when I buy my next Cadillac More
by Joe from Albany
Employees Worked With
John Olten
May 19, 2020
Terrific Car buying experience- From New Jersey! I thought I'd take the time write a review during these weird car buying tines- My wife and I bought a used Kia Soul from Sunset through Marshal Zi I thought I'd take the time write a review during these weird car buying tines- My wife and I bought a used Kia Soul from Sunset through Marshal Zimny, the best salesperson you could ever ask for. The thing is, I bought the car from NJ. Marshal walked me through the whole process, facetiming me with video of the car and giving me his professional opinion (which I trust very much) after he test drove it for me. Marshal put his reputation on the line, as we were flying to Sarasota one way to buy the car and drive it home. I can say that it was one of the best car buying experiences of my life- we established the (very good) price, handled all the paperwork we could online, and the car was ready for us when we arrived. We test drove it, and then we closed the deal and were out the door in 45 minutes. And it has been almost 8 months since we purchased the car and there has not been a single problem. So if you are i the market for a car and need a dealer to handle all the heavy lifting- this is the one 5 stars for Sunset, Marshall, and the rest of the staff. More
by billvo
Employees Worked With
Marshall Zimny
August 29, 2019
pleasant buying experience flew down to florida to pick up a 2017 volkswagen gti with only 3200 miles on it. priced right, was picked up at the airport by the salesman nick . th flew down to florida to pick up a 2017 volkswagen gti with only 3200 miles on it. priced right, was picked up at the airport by the salesman nick . there was no hype, no b.s., just an honest sale. drove off the lot in 30 minutes. how much easier could this be ? thanks nick , for making the whole process smooth. More
by framer45
Employees Worked With
Nicholas Arkoette
July 30, 2019
Excellent My experience was nothing short or excellent. I'm from Panama City Beach so roughly 7 hours from the dealership and hesitant to purchase from so far My experience was nothing short or excellent. I'm from Panama City Beach so roughly 7 hours from the dealership and hesitant to purchase from so far away. Doug made this process easy and care free. He was fast and responsive with every detail of my purchase. I couldnt have asked for a better salesman. I have purchased several cars over the years and Doug made this purchase a real pleasure. Samantha in Finance was also a pleasure to work with. The dealership was beautiful and everyone was extremely friendly. Thank you Doug, Samantha and Sunset Cadillac for making this a wonderful time. I recommend anyone looking for a vehicle to contact Doug Hillman. He has been in the business for awhile and knows what he is doing. Great guy! More
by Auen1
Employees Worked With
Samantha, Doug Hillman
March 29, 2019
Odd Experience I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in t I'm giving this dealership the three stars (see update below for explanation of the two stars) because I was treated with respect when physically in the building and I think I was given a good offer for a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here's a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it's an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He immediately sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo on my Yelp account). I'm a professional woman; I innately understand that it's their month-end and that they'll only keep the deal for a certain amount of time, but this is not a way to sell. There's the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used. UPDATE: I just saw that Sunset Cadillac is advertising the car I was looking at starting at $100 less per month than I was being quoted. I added some stuff to the base model, but not enough to merit $100 increase, so forget the good deal piece of my review (and I had to sit there for hours and “fight” for that quote $100 over the advertised price). And, I was supposedly getting a deal because my company has a relationship with them. No, thanks on their “deal.” I’m not as stupid as Steve and AJ apparently think I am. What a shame. I thought they were being honest and upfront with me (as much as most car salespeople ever are anyway). More
by ElizabethC
Employees Worked With
AJ Calabrese, Steve Montanaro
December 07, 2018
A Great Service Experience - Nick Arkotte I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been I wanted to recognize Nick Arkoette for his excellent service in assisting me in purchasing a Pre-Certified 2016 CT6 on November 15th. I have been searching for a Cadillac since July and when I spoke with Nick initially, he was polite and professional and invited me to visit. I shared that I travel for business and that the price of the car was still above my initial budget. As the days went by, Nick reached out to share that the price had changed and we negotiated the value of my trade in, a 2005 Nissan Altima with 170,000 miles that was bought new but has passed from son to daughter over the years. Nick was quick to respond to my questions and although plans changed as to my initial visit to Sarasota, he remained professional and personable. The day I purchased the car was the first day I saw it. Nick had it prepped and ready for me to take for the afternoon to see if I wanted to proceed. The car and the service received by Nick were right and the sale was closed. I work as a Relationship Manager with Financial Institution Leadership and Financial Advisors up and down the East Coast and appreciate a great service experience and the opportunity to build a relationship. Nick exemplifies what that means. In fact, he has reached out to me by phone and letter to congratulate me (My first Cadillac) and inquire if I am satisfied with his service and the car. That in itself, shows me the care Nick takes in making the experience before, during and after the fact memorable. Thank you for your partnership. Paul P. Martin Dunedin, Florida More
by Paul in Dunedin
Employees Worked With
Nicholas Arkoette
November 26, 2018
The Ultimate Customer Service I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their profes I would like to thank Sunset Cadillac Sarasota sales and leasing consultant, Doug Hillman, and business manager, Samantha Hardy, for their professionalism and enthusiasm. Compared to my other car buying experiences, the representatives at Cadillac had my best interests in mind. My purchasing experience went without any flaws and the customer service was excellent. They made my wife and I feel comfortable and well attended to. I purchased my previous Cadillac XTS Platinum 3 ½ years ago from this same dealership. I thought I had my ultimate dream car until I purchased the 2016 CT6 Platinum Twin Turbo model. This car has surpassed all expectations. The comfort, interior design, performance, reliability, and value for the money all get 5 stars. To receive a back massage while driving is amazing. This one of many amenities made me want to own this vehicle right away. Cadillac made the ultimate man cave on wheels away from home. Over any other competitor in its class, I highly recommend the consideration of purchasing this stylistic luxury vehicle from Doug Hillman and Samantha Hardy at Sunset Cadillac Sarasota. More
by Rellystyle
Employees Worked With
Samantha Hardy, Doug Hillman
