Jason Emery | Page 2

Castle Chevrolet Buick GMC McHenry responded

Again, not gouging anyone. Low supply, high demand and we are doing everything we can to bring more of these sought-after vehicles into the market. In doing so, we are paying more to bring these vehicles to our customers. As a side note, our sign does say KIA and we are proud to have that brand. As you can see, J.D. Powers is continually impressed by KIA's growth in quality and standards not only with the EV6 but across all KIA brand segments. There is a reason these vehicles are going up in price> Kia Owners Reported Fewest Quality Issues Within the First 90 Days of Ownership in the U.S. Kia #1 mass-market brand for the sixth consecutive year More J.D. Power Awards for Initial Quality than any other brand, two years in a row The Forte, Sedona, Sorento and Soul each topped their respective segments IRVINE, Calif., June 24, 2020 — Kia ranked number one in the industry1 today by J.D. Power in the 2020 U.S. Initial Quality Study (IQS), with a reported 136 problems per 100 vehicles. And for the sixth consecutive year, Kia is the number one mass-market automotive brand. “An exceptional run,” said Dave Sargent, Vice President, Automotive Quality, J.D. Power. Kia’s continued success in IQS was led by having two models – Forte and Soul -- included among the top 10 vehicles in the industry. Kia also had segment-best performances from Forte (Compact Car), Sedona (Minivan), Sorento (Upper Midsize SUV) and Soul (Small SUV). “Returning to number one in the industry and the top of J.D. Power’s U.S. Initial Quality Study among all mass-market brands for the sixth consecutive year is an enormous honor and a reminder to keep striving to be the best we can be,” said Sean Yoon, president & CEO, Kia Motors North America & Kia Motors America. “With 4 segment winners – and 4 additional models ranking among the top three in their respective segments – Kia’s ‘Give It Everything’ brand philosophy continues to bear fruit in the extremely competitive automotive market.” The annual report analyzed responses from 87,282 respondents with regards to 189 vehicle series across 26 segments. Vehicles were evaluated on driving experience, engine and transmission performance and a broad range of quality issues reported by vehicle owners.

Qdm responded

My complaint wasn't that you chose to gouge, it was that you chose to let me engage with the dealership while thinking the price was at msrp as listed on your website, only to be informed that the price GOUGE would be 10k over msrp. Sir, you should step outside and look at the sign on your dealership... It says KIA, lol. Who do you think you are trying to GOUGE 10k on a Kia. LOL.

Qdm responded

wow, all that good press and you chose to throw it all away by gouging customers 10k over msrp. We bought a hybrid rav4 last december and they could have tried to gouge too, but the toyota dealer didn't. That shows a level of class that you don't have. Also, the forte is on the consumer reports list of cars customers are least likely to buy again...

Castle Chevrolet Buick GMC McHenry responded

Sir, there is no reason for your combative responses seeing as you have already purchased a vehicle. If you do not wish to purchase a vehicle here, that is your choice, but we do ask that you discontinue your antagonistic banter. Thank you and have a good day.

Qdm responded

I left a 1 star review for you here simply because you listed your vehicle on your website for 10k less than what your actual selling price was in store. Sorry if this independent review site isn't a safe space for dealers. Frankly, any IL resident that reads this should email their representative and demand the same regulation as other retailers. You don't see Target or walmart adding a markup at the register over the price on the shelf, why should you get away with it? Also, you monopolizing all the cars in the region and reselling them at a high markup while calling it a service to your customers is just sociopathic for money. I'd call it un-american, but monopolizing and overpricing seems to be totally american right now... And lastly, in response to your 4/11 post... it struck me as sad actually that so many thousands of people at Kia have researched, sourced, built and marketed a product to those positive results, all to just have the name dragged down to garbage just because some greedy dealers here in america are running around buying the available cars and jacking up the price and screwing its customers in the final step to market. I'm sure they are seeing this happen and are just hanging their heads in embarrassment and shame.