Jason Kim

Thank you Toyota Kevin, Rick and Ahmed were professional and extremely helpful in helping us decide what vehicle and products were right for us. The process was smoot Kevin, Rick and Ahmed were professional and extremely helpful in helping us decide what vehicle and products were right for us. The process was smooth and very comfortable. Thank you for going the extra mile! More

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Best Dealer Completely Satisfied, fast sales transaction. Mr. Mo Ali was a friendly, fair and humble sales person. I drove to Stockton all the way from Napa to bu Completely Satisfied, fast sales transaction. Mr. Mo Ali was a friendly, fair and humble sales person. I drove to Stockton all the way from Napa to buy the truck and the dealer and employees were very accommodating. More

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Jason Kim Condescending Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always cha Please beware when you are purchasing extras such as Tire and Wheel protection ETC. I've been with Toyota for almost a year and they have always changed my tires when they needed to be changed. Today it is a different story they will only change my tires under certain circumstances. If you have ever purchased Tire and Wheel protection you know it cost an additional $2, 000 or so and is only valid up to 75,000 miles. It's cheaper for me to just keep the additional funds charged on my monthly bill, pay for my own tires, and save my money. It's unfortunate when products or services are misrepresented inside of the sales room. Please do not let salesmen trick you into buying these packages. Its simply away for them to get an extra commission. The buyers are the ones that suffer from these situations. Today I had an unpleasant experience with Raymond the shop manager. Raymond lacked basic customer service skills. He sat in his office with three or four people cracking jokes and chomping down glazed donuts. When I asked him about my previous history regarding my tires he acted as though he didn't see it. When I know for a fact I have gotten my tires changed multiple times. Raymond failed to apologize or even try to find a common ground or compromise. I believe both the shop and sales office should be reprimanded. At this point I don't even want the car anymore . I truly wish the world was a more honest place it's unfortunate how companies prey on people trying to simply purchase a car to get from a to b. Jason Kim was very condescending in his response to my review. Customer doesn't always come first at Toyota in Stockton, CA. More

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Exemplary Customer Service! Jon Smith (sales) and the gentleman at Finance are the best example of how great customer service should be. Highly recommend. Staff was very friendly Jon Smith (sales) and the gentleman at Finance are the best example of how great customer service should be. Highly recommend. Staff was very friendly and we readily available to help. They were patient and knowledgeable. They explained all my options and allowed me to take my time to make a decision. I requested to drive several different cars, they helped with that without hesitation. Explained every step of the process and I must say the process was smooth and fast. I arrived at 3, by 6 I was ready to hop in my new car and drive off the lot. Thank you Mr. Jason Kim for hiring such great employees. They are patient, compassionate, caring, professional, and it’s obvious they love their job. More

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