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Hanania Subaru of Orange Park

Jacksonville, FL

4.3
255 Reviews
Call Dealership (904) 777-1800

6400 Blanding Blvd

Jacksonville, FL

32244

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255 Reviews of Hanania Subaru of Orange Park

April 17, 2024

Enjoyed the experience great service and nice people. Way to go. Will be back. Ty More

by Andrewsackhorses
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob D'Amelio
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Helpful
January 19, 2024

This was our first purchase of a Subaru. We especially liked our salesman, Tyler Freund, who was most accommodating, knowledgeable, professional, flexible and who went the extra mile for us More

by dutchcigarless
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Freund, who was excellent, five stars.
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Helpful
January 12, 2024

I love the cleanliness of the dealership and the lounge area. Also the outdoor sitting area. More

by v.mata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hashmat Ehssan, Sean Kelley, Bob D'Amelio, Ali Ansari
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Helpful
December 20, 2023

Great people and very knowledgeable and helpful. Will recommend them to friends. Subaru makes a great car. More

by gjohnston656
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Proietto, Sean Kelley
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Helpful
December 03, 2023

Comfortable waiting area for service dept. No appointment necessary. Like looking at new Subarus while iam there. More

by n8vol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
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Helpful
November 22, 2023

Charge us everything service even warranty still on car before take a look on it More

by Twanwu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember
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Nov 24, 2023 -

Hanania Subaru of Orange Park responded

Thank you for taking the time to leave Subaru of Orange Park your feedback. We strive for excellent customer experience with each and every visit. Please reach out to so we can better address your concerns and let us know how we can improve your experience in the future. Each of these reviews is taken closely into consideration.

Nov 24, 2023 -

Twanwu responded

Thanks for nothing you guy has tricky so funny because I’m one of those technicians work on car, you can check my name any dealer ship and they can tell you

Helpful 5
September 27, 2023

I purchased my car from this dealership and only used their service department for any maintenance I had done. Very satisfied. More

by jlaporta57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delmar Dierker
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Oct 02, 2023 -

Hanania Subaru of Orange Park responded

Thank you for taking the time to reach out and leave such a great review of your time with Hanania Subaru. We strive to exceed customer expectations with every visit and we look forward to seeing you again soon.

Helpful
September 08, 2023

After promising to redo the paint on our 2020 Forester hood I took the car at the agreed date/time but our salesman just happened to be off that day. No one else knew anything about my appmt and they did More

by bobinjax
Recommend Dealer
No
Employees Worked With
Joe, Sean, Hashanah, , Sean Kelley
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Sep 20, 2023 -

Hanania Subaru of Orange Park responded

Thank you for taking the time to leave us your feedback. We strive for excellent customer experience with each and every visit. Please reach out to so we can better address your concerns and let us know how we can improve your experience in the future. Each of these reviews is taken closely into consideration.

Helpful 5
September 03, 2023

I can't type my full review since this site limits, but TL;DR is: - They misled us about their 150+ inspection on used cars which didn't catch: The intermittent PCM issue (which ended up being a camshaft More

by mbabauer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe, "Sales Manager" that ended up being the GM, Bob D'Amelio
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Sep 20, 2023 -

Hanania Subaru of Orange Park responded

Thank you for taking the time to leave us your feedback. We strive for excellent customer experience with each and every visit. Please reach out to so we can better address your concerns and let us know how we can improve your experience in the future. Each of these reviews is taken closely into consideration.

Sep 20, 2023 -

mbabauer responded

For starters: Don't say things to customers that aren't true. You want to make things right then: 1) Don't lead people be believe your used car inspection process will catch any issues a car might have. Evidence: We bought a car from you, and the first minute I drove it off the lot it demonstrated a MAJOR issue by stalling/shutting off. 2) Don't tell people your extended warranty covers "everything but the technology". It doesn't. It ONLY covers mechanical issues, NOTHING electronic at all. That comes straight from Fidelity, BTW. Your sales person led us to believe the only things it didn't cover where things like the radio and power windows. 3) When things go bad, make it right. It'd be one thing if I drove off and 3 months later the car broke. It literally broke leaving your parking lot. And when you determined what the issue was, instead of offering to just fix it you tried to stick us with a $2500 bill. 4) Don't raise your voice with a customer, especially when they have a right to be mad. I didn't curse at your GM/SM/whatever-he-actually-is. I didn't call him names. I raised my voice because I had just dropped over $12k on a car and a warranty only to be told that an issue that happened right off the bat wasn't covered and would cost $3000. That's insane, and I think I had every right to be mad. Your guy didn't make things any better by yelling "If you let me finish" to me over the phone. Sorry, raise your voice and I will hang up on you. I don't care who you are. As far as I am concerned, your dealership owes me for the repairs I had to pay out of my own pocket that your people failed to diagnose and refused to cover despite the circumstances. You want to "strive for excellence" and "take my review seriously" start by writing me a check for the repairs. Bottom line, you want to "take my review seriously", then empower your people to stop making customers feel like they are being taken advantage of. There is a reason people hate car salesmen, and my interaction with your's has only served to strengthen that stereotype. The sad part is that my wife is VERY serious about buying a Subaru for her next car, and we even told your guys this and that our experience with this car for my son would determine if we would use your dealership in the future. Based on this transaction I wouldn't recommend anyone to go to your dealership even if you offered them some AMAZING deal. You don't stand by your product, you don't do what you say you do, and you leave your customers in a lurch when your people made mistakes.

Helpful 7
August 10, 2023

3 weeks ago I was told that you would replace my armrest and that you would call me when it's in. I AM STILL WAITING. And I have requested numerous times for someone to show me how to work STARLINKS, But ag More

by herbsolemate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not have name not any of who you are showing
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Aug 28, 2023 -

Hanania Subaru of Orange Park responded

Thank you for taking the time to leave us your feedback. We take each and every one of these into consideration. If there is something we can do to improve your experience, please do not hesitate to reach out.

Helpful 2
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