"Damaged vehicle "
Do not go here.
I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my vehicle with multiple scratches/gouges on the side door. They did not report the damage to me. Instead, attempted to cover up the damage with unmatching touch up paint. I Left a message with the manager the same day of the appointment, still have not received a phone call back almost a week later.
"Incredible experience "
We can't even fully put into words how greatful we are for Ewlads. Dan Neumann is an amazing person to work with. He reached out to us when my son Nathaniel was in children's due to a terrible car accident he was in Christmas morning. Dan wanted to give us his support and prayers. He also asked if there was anything they could do for us. There was something they could do for us. We had bought a Jeep from ewalds that just so happened to break down in the parking struction of children's hospital. My husband and I were stranded with no vehical and trying to deal with everything with my son. He immediately made arrangments for us to have the jeep serviced. We actually had already set up a tow truck to come get our jeep to bring it home. Dan Neumann had a tow truck and a rental car delivered to our home while we were at the hospital. They took our truck and fixed it for us at a reasonable price.
Dan and Jason from their service department kept in contact with us every step of the way. After we had got our Jeep back and it's been a good month my husband and I decided that we needed to have another reliable vehical to transport Nathaniel to and from Dr appointments and keep our family in a safe vehical. We went back into Dan and sat down to discuss our options. Not only did we trade in our old Dodge Dakota but, we ended up walking out of there with the same vehical that we had as a rental. An Equanox but in black.
We couldn't be more happy. Dan Neumann and Ewalds has been incredible to work with and very supportive and respectful to our needs. From the moment we walked into the door to the minute we walked out we felt as if we gained great friendships, a truly incredible experience that will never go unnoticed by us or our families.
We are very lucky and forever greatful for Dan Neumann and Brian Ewald.
You two are incredible not because you just helped us out but, because you have been professional, understanding and treated us like we were family.
So again THANK YOU!!