Had a great experience at Covert in Hutto. I did my research online and had my own financing, so I negotiated the price with them over email and then just came in and signed the paperwork. Some dealerships tried to insist that I call them, but Shannon at Covert was willing to work with me on my terms. Her manager, Jason, was around and extremely friendly and I even got to meet Dan Covert and I got a Covert baseball cap!! I highly recommend this dealership for your next Chevy or Ford!
Other Employees Tagged:
, Shannon Mabry
"Best vehicle buying experience ever."
My wife and I went to Covert Chevrolet to investigate a 2017 Traverse 2LT and ended up buying a 2017 Chevrolet Traverse Premier because the pricing was unbelievable. We traded in a 2013 Traverse 2LT and with no hassle got exactly what we wanted for trade-in value.
Lad Bartosh and Haley Sokolowski were so easy to work with, it was almost like family. Great folks to work with all the way around.
"Interested in quality improvement and relationship building"
- Tony P
This is hands down one of the worst car buying experiences I have ever had.
The car buying experience:
First of all when we were in the process of buying a car I was told that this company was interested in long term relationships and transparency. This is not true, when we bought a used car we were informed that the second set of keys was potentially at the other dealership and that they would get them to us once they got them. I stated that I wanted two sets of keys at closing since we were giving them three sets of keys for the trade in. Our salesman high tailed it out of there before we were even off the lot. So we waited to see when we would get the second set of keys, we were informed by an employee to check in "later". So we did a few days later and were informed that we would not get a second set of keys since there was only one set. So I called the manager (Lad) who stated that they would set me up with a set of keys in a few days. So we waited and a few days past so I called and there was no response so I drove in. That's when I got to talk to the Jason another manager at that time that informed me that since it was not in writing that I had screwed up (not true in Texas contracts can be oral or written) and that in a condescending tone he might help me out. He then went on for about 15minutes about how I was messing up their bottom line since they were going to have to create a key for me and that I was manipulative since I would not take no for an answer. If he would have talked to Lad he would have found out that the key was promised, he also covered for Lad saying he was on vacation and that is why I never got a call back. Of course they had to do it in the wrong brand of key to match the car but who cares. So, I chalked it up to a very bad experience. How about long term relationships?
So when you buy a car you should check into their service department, I mean $9 oil changes sign me up! Nope, you get what you pay for. The first time we went to get our oil changed it took them over 2 hours. I mean I am not a mechanic and I can change the oil in my car in under 45 minutes but I cannot do it for $9. So yet again they messed up and they gave us a $10 voucher for our next visit. A few months go by and we need an oil change so we sign up online a week before. We receive no notification and knew it was on labor day. Just before we get ready to go we called, no answer, finally we get a recording that states they were closed. So, we tried the online service again and follow up with a phone call the next day. They tell us there is no appointment in the time that we scheduled. But they can make us one, we would just have to wait until the mechanics get back from lunch. Oh and it may take a few hours. Don't use their online service to get an oil change.
More like short term and deceptive. Don't buy your car here, go to another dealership. We have had nothing but bad experiences and a lot of wasted time. I would love to discuss this with anyone at cover and hopefully do a follow up section in this review, but at this point I will being going to another dealership who hopefully takes care of their customers. Their finance guy Brad is amazing, and was the only reason why we did not cancel the transaction in the first place!
Following this review, Covert Hutto responded and was interested to hear my side of the story. I was put into contact with the owner Dan Covert. He listened to what I had say and is going to discuss this situation with his staff to see what happened on their end. I would like to add Dan to the list of reasons why I would go back to this location and would advise anyone who has a bad experience to reach out to the owner to discuss the situation. Since my review I have found out that the sales person who helped us no longer works there. I hope this helps out.
"Buying process never easier"
- Bob-lives in Temple- drove to Hutto
I found a truck I liked when shopping on line Sunday afternoon. Called and spoke with Rick at their Bastrop location. He suggested I called jason in Hutto.
Monday evening Jason called me. We discussed my truck and he offered me $500 more than Henna, sight unseen. W discussed the LTZ I wanted and reached a price I could t find elsewhere.
Stopped at the dealership Tuesday and lunch and was done in less than 2 hours.
Worked with Jason initially and then Haley. Both very professional.
Best truck buying experience anywhere.
"Deal in a Day"
Came in on a Sunday with our trade-in, found a car we liked and made a deal. Jeff McCall our salesman got us the price we wanted for our trade-in and a great price for the new car. Everyone is HAPPY!!
"This is my FIRST time to purchase a NEW car on my own,..."
This is my FIRST time to purchase a NEW car on my own, Prior to going to Covert, I had gone to another dealership in the Austin area and in my opinion, I felt as an outsider as if I was taking up or wasting their time. Then I decided to stop by Covert Chevrolet the next day on my way home and the service was the best I have ever experienced, in my opinion. I dealt with 3 gentlemen, Brad LaRoche , Jason Seaton, and Steve Rogge, they were all very friendly and attentive, they treated me and my family with the upmost respect. I am still on cloud 9 :)....A BIG Thank You to Brad LaRoche whom sold me my new car and Jason and Steve whom made it possible!!!!....I have just about passed out all of Brad's business cards to family and friends!!
"Lad and Jason worked to get us a deal with no pressure..."
Lad and Jason worked to get us a deal with no pressure and a great price. These guys go the extra mile to make you feel that they want your business and have time to serve you. When we finalized the deal Lad stayed super late to help us. Covert is #1 in my book!
"This was a great buying experience. The day we decided to..."
This was a great buying experience. The day we decided to go look at cars was unusually cold (in the low 30's). We called ahead of time to talk with a sales rep. By the time we got to the dealership, Gary had the vehicle we were looking at online pulled up to the front of the store and semi warmed up. Both him and Jason Seaton were extremely friendly and made us feel very relaxed in the dealership. There was no pressure to buy but they did go out of their way to earn our business.
Other Employees Tagged:
, Rachel McDowell
"We have been dealing with Colvert Hutto for over 10 years..."
We have been dealing with Colvert Hutto for over 10 years and have purchased about 30 vehicles from them over these past years. Been dealing with Chris and Jason for about the past 5 years on both Chevy and Ford vehicles. They make the buying process easier for us by bringing the paperwork to us to sign. Fortunately, we have not had to trade in many vehicles but we usually have a value to guide us in selling ours outright. Chris can come up with exactly what you need. Jeremy, Duane and Chris will give you best pricing instead of having to haggle.
Other Employees Tagged:
"Kelly Lemmons was extremely helpful and friendly, even..."
Kelly Lemmons was extremely helpful and friendly, even came to Pflugerville to pick me up the day I picked up my Silverado. Both Kelly and Jason Seaton worked with me to get a great price,and I am a second-timer to buy from Covert Hutto, also have bought two Silverado's from Covert Bastrop. Thanks, guys!