Jason Villa

I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

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Wonderful and great team. They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still u They were easy to work with and very accommodating. Because of the inspection they did they were able to help me out and get my vehicle while still under warranty More

by schmidlinns Verified Customer Verified Customer

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Incredible service from start finish. Melissa was extremely helpful throughout the entire process. I came in to have a few things fixed and received a detailed video of my car along with Melissa was extremely helpful throughout the entire process. I came in to have a few things fixed and received a detailed video of my car along with the technicians other recommendations. I can’t say enough good things about how I was treated throughout the entire process. This dealership will continue to have my business for as long as I own a Volkswagen! More

by christian thomas Verified Customer Verified Customer

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I will not be visiting this dealership again. Avoid dealing with sales and financing. They will jump through hoops to get your business, once the ink dries on the sale contract, you will be ign Avoid dealing with sales and financing. They will jump through hoops to get your business, once the ink dries on the sale contract, you will be ignored. Also, be wary, if you are going to finance with them, do not fall for the "digital" contract signing on their giant screen, demand that they provide you a paper copy so you can read the different services YOU ARE NOT REQUIRED to purchase. Do not leave without a paper copy of your sales contract. The biggest irony, the "Customer Relations Director" will, contact you to "thank you" but will not return emails, the same goes to the finance department. By the way, it doesn't matter which of the phone numbers you dial. NO ONE ANSWERS. More

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Clean ing is kind of not good, rest of the things are fine and good fine and good More

by raghulraghunath3 Verified Customer Verified Customer

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I felt like a special person. . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained i . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained in a matter that was understandable. My cross sport was spotless and it is so beautiful.. More

by bncabq Verified Customer Verified Customer

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Excellent customer service and support , They received me and treated well and patiently listening what I am telling about my car and treated well and patiently listening what I am telling about my car More

by umatalluri.rao Verified Customer Verified Customer

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The entire process was great! My salesman Drew worked very hard to make the experience great. John in finance made the process fast and easy. My salesman Drew worked very hard to make the experience great. John in finance made the process fast and easy. More

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Always amazing service! I always bring my car here and I trust the people here. I always bring my car here and I trust the people here. More

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When my part came in I was notified and an appointment was set for the next morning. Car was washed and ready to go by midafternoon. was set for the next morning. Car was washed and ready to go by midafternoon. More

by DAMTEXAN819 Verified Customer Verified Customer

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