"Honest Review "
I came to the dealership in hopes to find a Jeep. First time around, we were never contacted back about some other vehicles by our current sales person at the time and couldn’t come to an agreement on price. We waited a few weeks and reached out once again. Javier and Brian were excellent in helping us with the car buying process! They made it extremely easy and also addressed any concerns we had immediately. The only reason I didn’t give a 5 star review is due to the fact that they never sent the check to the bank to pay off my trade in and for the new car I purchased. Which resulted in the bank taking out a car payment for a vehicle that I hadn’t had for almost a week. I had called repeatedly and had also came to the dealership to speak to someone in person. They first told me the check had been mailed and that the bank was being “difficult”. Then they proceeded to say that it was Fedex’d. A number of days went by and I repeatedly tried to contact Betty in Finance to find out what was going on, leaving multiple messages, yet no return call. I finally got in contact with her only to tell me that the bank should receive it in a couple of days. (My bank was not even a quarter of a mile up the street from the dealership.) More time went by and I finally had to get the GM from the dealership involved. It was resolved that day the GM called me back. They said my paperwork had been “delayed”... no check had been sent at all. I don’t believe in giving fake reviews. This was our honest experience. I would definitely go back and buy from Javier, but they really need to work on the process of finishing up the paperwork and sending it to the appropriate place in a reasonable amount of time. The entire process shouldn’t have taken almost 3 weeks to finish. But overall, I am pleased with my vehicle and I would highly recommend Javier & Brian!
"Better than I could have ever imagined!!!"
I purchased a used Jeep Renegade from Skyland Automotive. Upon arrival I quickly noticed the Jeep I was interested in had a lot more miles than listed on the internet. I later found out it had been used by the dealership for car exchanges but the mileage on their website did not reflect this so my initial impression was not very good. They soon changed my mind...
My salesman was Javier Escobar who I had never met. I have bought numerous new cars through the years, but never visited this dealership before. Having said that, I have never been treated as nicely in my life. Javier was so nice, helpful, and informative. You would have thought I was buying a new Mercedes, which he does sell. He also helped with accessories that I purchased before leaving and promptly mailed a license plate that I had left at the dealership. I live 75 miles away. He was the best salesperson I have ever dealt with.
Being thoroughly impressed by now, this was only the beginning. From Javier, I was then met by Betsy Woods whom I must say is "Awesome". She not only helped with the Jeep paperwork, she also helped me with an extended warranty on my trade that I had been told could not be cancelled and checked with me later to make sure it had been taken care of. All the while making me feel like she had known me all my life. She was absolutely wonderful! As stated previously, I have never been treated as nicely in my life. She truly made me feel like family, and I appreciate it!
There is a reason this dealership has such a high rating, They earn it!!! If you are in the market for a new or used vehicle I highly recommend you give them a chance to earn your business. You will not be disappointed. I will surely be back and I hope Javier and Betsy are there. May God bless you both!
"Loyal Skyland Customer"
- Louis P
Fantastic buying experience. Everyone at the dealership is extraordinarily professional. Working with Javier was a pleasure. I've "known" the dealership for many years and purchased several vehicles from Skyland. Always a positive experience before, during and after the purchase. New or used, I always look first to Skyland for my vehicle needs.
"easy and fun"
I really appreciated all the support and straightforward way that I was treated during my exploration, buying, and post-purchase. Very friendly and fun to spend time with.
More of a social experience than I am used to having. Javier and Betsy both worked to secure the sale and financing. Thank to both of you!
Other Employees Tagged:
"Very easy & smooth process"
I knew what kind of car I wanted when I entered the dealership, but I was nervous anyway because it was my first car purchase (ever). I pretty much had no idea what to expect. Javier immediately walked us throughout the selection of cars that I was interested in. I then test drove the car I wanted, and then Javier worked very hard to make the process as easy and smooth as possible. I was able to leave that same day with the exact car that I wanted. He continues to be very helpful post-car buying process and I really appreciate that. I am very glad that I chose Skyland Automotive to buy my first car. I look forward to working with them in the future for future purchases, and have encouraged my friends and family members to go there first before they go anywhere else. I would suggest any potential car buyer who wants a low-pressure, smooth and easy car buying process to ask for Javier.