"What an absolutely fantastic dealership from sales to..."
- Kurt Pastuszak
What an absolutely fantastic dealership from sales to management to finance and support services! I started my order on the internet and within the hour the "can do" attitude that I appreciate so much was in full force. I special ordered a 2020 Expedition Limited. Kayla handled the internet order and Jimmy followed through verifying exactly what I wanted and handled the sale like a pro! Mike told me exactly what we could and could not do right up front and followed my order from the beginning to the delivery. There are no secret meetings and "hidden sales managers" here. Joey told me about the ceramic paint sealant and I am extremely happy I had it applied!! Jay completed the sale when my vehicle was built and Marino was extremely knowledgeable on warranty information and financing. I was extremely comfortable with this dealership and feel that they all had my best interests at heart and wanted to make sure I was completely satisfied. We worked with eight dealerships before purchasing at Richmond Ford West and in a couple years when my wife purchases her Ford Bronco, we will start and end at Richmond Ford West.
"Jay was friendly and extremely knowledgeable about the..."
Jay was friendly and extremely knowledgeable about the vehicles that we were looking at.
Jay and his team made the entire process easy and had us out the door in record time. My family and I will remember this as a positive experience and shop here again for sure!
- Happy Customer
My husband and I purchased a Ford Truck this past Saturday from Jay Dunn. We live about 4 hours from the dealership so we did not want any surprises once we arrived. Jay was fantastic and delivered what we wanted-no surprises!! Everything that was discussed on the phone was what transpired at the dealership. We were in and out in under 2 hours and my husband is extremely happy with his new truck! Jay was friendly, honest, and knowledgeable. We would most definitively purchase another vehicle from him and Richmond Ford West. I also need to give a shout out to Marvin-he was a hoot and made the whole finance experience much more enjoyable. He was very thorough as well as entertaining:) I would also like to acknowledge Kayla but I did not catch her last name. She assisted on the internet side and my husband had very positive things to say about her. Matt was also very kind and friendly and made sure we were satisfied with everything before the trek back home. You all are a great team! Thanks again to everyone at Richmond Ford-you have happy customer from the Outer Banks and we will be sure to both recommend you and come back in the future!
"Jay Dunn recommendation"
Jay recently helped with a fleet vehicle exchange at no personal benefit. Jay was courteous and professional. I’d recommend him for any car related needs.
- Glen 2
Everyone was accommodating, experience, professional when selling and knowing about Ford Trucks. A very relaxing experience! All the staff whether they were your customer or not had overall great manners and personality!!! I would highly recommend other's to buy and go to this dearlership!! I rated you 1 from 10 a very high 10!!!Thank you all!!
With the help of B.J., Jay and Joey I walked out with a new car and lots of bonuses today. Jay was my sales man and did his job splendidly. B.J. was in charge of finances ,gave me exceptional service and wonderful financial advice. Joey talked about overall maintenance and was a complete proffessional. I had such a blessed day with these guys.
"Excellent all the way through the proses. Highly recommend. "
My experience with Richmond Ford was excellent. The salesman Jay Dunn was verry friendly and verry experienced in the product he is selling. Mr. Taylor was a fun guy that was very good and fast at his job. He got the hardest part of buying a vehicle over quick. Joey Foust was verry friendly and verry knowledgeable about the products he sells. No pressure. Just helpful. He got my truck that I need right away for work ahead of schedule. I highly recommend Richmond Ford West.
We were treated great by Jay and the team at Richmond Ford. We were able to find the right car at the right price for our family.
Other Employees Tagged:
"Easiest Car Purchase Ever!"
The Richmond Ford West team did a fantastic job handling my purchase from initial contact via my web request thru picking up the car. And the wonderful service is continuing. Love the customer lounge, too!
"The best and easiest experience I've ever had buying a car"
The entire staff at Richmond Ford West was outstanding I live four hours away and did everything over the phone and when I arrived everything was exactly as they said. I will definitely be buying more cards from them in the future
Other Employees Tagged: