Jay was my service advisor when I went in for new snow tires. He noticed my state inspection was expiring next month, and said they could take care of that now (at no charge because I bought the car there). That was a great time saver for me, and I really appreciated him noticing this!
"Excellent service! Pat P."
- Pat P.
I brought my 2017 Toyota RAV4 for maintenance check up. Jay was awesome! He is cheerful, friendly and explained everything clearly. He scheduled my next appointment for me and I was in and out sooner then expected.
Thank you Jay
I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appointment, performed an oil/filter change too, and got me out the door the same day. Terrific people to work with.
Other Employees Tagged:
"Breath of fresh air!"
- Jack O!
Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I thought the service was universal. NOT So, having had someone else to compare your dealership too, I can not say enough positive things about this place and all the people.
This time it was Jay Jerger, polite, friendly and professional. He kept me informed every step of the way.
This guys needs a promotion!
"Great Service Dept.."
Very friendly, very customer driven the service reps. Very pleased with them.They go out of their way to resolve the customer issues by working with the technical mechanics, and other Toyota groups.
Other Employees Tagged:
Can't remember the name of the mechanic, but he was also excellent & very knowledgable, who worked on my car.
I did not have the best experience with Heritage when i purchased my car in December, or with my last two,service appointments. I guess I expected the staff to be a bit more accommodating, or at least pleasant. So I did somewhat dread going back to have my car serviced. Even though there were no openings for a simple oil change for nearly two weeks (which I found somewhat surprising!), I waited and was so pleasantly surprised by the service I received from Jay Jerger. He was extremely knowledgeable, and went the extra mile for me. If I could just work with Jay from now on, I would be so happy. Thanks Jay!!
"Excellent Service! "
I recently had my car serviced and worked with Jay. He was friendly, knowledgeable and informative. The waiting area was clean and comfortable. I was in and out in 45 minutes. It was an easy, stress free process.
"Excellent experience with service rep Jay Jerger."
I brought my Camry for 2 year check up. The service rep Jay Jerger was very kind, very helpful professional to work with. He understood the issues, worked with the service dept and Toyota company to help resolve the Battery intermittent display sign issue. He really cared for my business.
"Finished as promised "
Needed vehicle serviced by 4pm and it was finished and ready to go at 3:30. Jay was a pleasure to work with, he did a good job of listening to what was needed and got the work done in time. Much appreciated!!
"Chuck was fabulous to work with."
Chuck understood what I wanted and went out of his way to provide great sales and service. He was attentive and listened to what I wanted in a new car. I would highly recommend Chuck