"Wonderful, Easy, No-Pressure Experience with Jeanette Garcia"
My mother was in the market for a reliable pre-owned Toyota. We shopped around online and she saw a car she liked on the Hartford Toyota website. She called to inquire and spoke to Rosa, who coordinates appointments and serves as a liaison for the sales team. Rosa was very accommodating and pleasant. We scheduled an appointment for the very next day. Upon our arrival, we were greeted by Rosa, who introduced us to Jeanette Garcia, our Sales Representative. Both Rosa and Jeanette were very pleasant and knowledgable. We explained our budget to Jeannette, as well as the fact that we felt a used car would work best to keep my mother's monthly payment low. Jeanette showed us that for a few dollars more, my mother would be able to lease a brand new car. She never pressured us into a lease. Instead, she presented us with our options and respectfully gave us space and time to discuss as a family. My mother made the decision to lease a 2016 Toyota Corolla and she couldn't be any happier! The car we initially went to test drive was ten years old. While the used car was beautiful (and impeccably maintained), we felt more at ease knowing that the maintenance and service would be included with the newer, leased car. After choosing my mother's model (she went for the Super White exterior which is gorgeous), it was time to sit down with Eduardo over in the Finance Department. Eduardo made the process as easy and stress-free as possible. He laid out all of the maintenance/service package options, and was never pushy. Once my mother found a package she felt was the best fit, he was able to customize it to her needs. The rest of the staff at Hartford Toyota was also very friendly. We were offered refreshments by team members who we weren't directly working with, which made us feel very welcomed and at ease (and showed us what a great team they are). By the time we wrapped everything up, it was almost closing time. We never felt rushed, nor did the time negatively affect our experience. Jeannette scheduled a detailing appointment for later in the week due to there not being enough time to do so before driving the car home that evening. We are very grateful to the entire team over at Hartford Toyota and absolutely recommend them. Thank you for such a great car-buying experience!
Other Employees Tagged:
Eduardo (Finance), Rosa (Reception)
We purchased a 2016 Hylander at Hartford Toyota. Jeaneanette was extremely helpful yet not pushy. She was patient with us and answered all of our questions.