Jeff Lee
Jeff Lee at Honolulu Buick GMC
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Jeff Lee | Page 3

Sales Manager

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.2
38 Reviews
4.2

38 Reviews

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38 Reviews of Jeff Lee

July 30, 2022

Dealership Rating
Employee Rating

Everyone who worked with us to make our new truck purchase happen were very professional. They were super patient with us and made us feel comfortable to be able to make the right decisions. We wor More

by PJHALEMANU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa, Theresa Karas, Nick Nakama , Justin

Jul 30, 2022

Honolulu Buick GMC responded

Congratulations on your new truck! We are happy to hear our sales department was able to get you into a new vehicle and make you feel comfortable every step of the way. We appreciate the wonderful feedback and will pass on the kind praises to our staff. Thank you for choosing Honolulu Buick GMC Cadillac, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

July 15, 2022

Dealership Rating
Employee Rating

Thank you everyone at Honolulu dealership for helping me with anew Escalade. Vehicle is great. Mahalo everyone. Great job More

by sunny707
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Kalai Mukawa, Theresa Karas , Justen is great

Jul 19, 2022

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 13, 2022

Dealership Rating
Employee Rating

the waiting period was long but the customer service was excellent… the job that was done was amazing too More

by NANIHALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Honolulu Buick GMC responded

Thank you for taking the time to leave us feedback! We are happy to hear that we provided you with great customer service. We appreciate your patience and hope you are enjoying your new vehicle. Please feel free to reach out if there is anything we may assist you with. Hope to see you again in the future! Thank you, Kara DeMello Customer Experience Manager Honolulu GMC Buick Cadillac

March 03, 2022

Dealership Rating
Employee Rating

My Buick needed service and as usual I took my Buick to GMC to get service. I was surprised when the gentleman called me to say that service was complere. More

by JCOMINELLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Amadeo, Sasha Mansaw

Mar 04, 2022

Honolulu Buick GMC responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

December 24, 2021

Dealership Rating
Employee Rating

I have been a Cadillac owner for 17 years Sales is average at best. It may be because it is the only show in town perhaps giving the employees a sense of entitlement. The service department is horre More

by tinesantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa , Jon Palting, Sean Peros

Jan 10, 2022

Honolulu Buick GMC responded

We're sorry to hear about your experience, and would love to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 18, 2021

Dealership Rating
Employee Rating

Don’t waste your time. Bait and switch tactics and poor management team. Run for your life and don’t look back More

by JJ
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Theresa Karas , Jon Palting, General Manager

Dec 23, 2021

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

November 04, 2021

Dealership Rating
Employee Rating

Sales Need more communication.less ignoring text and phone calls and try helping more.poor customer service More

by NEDLICJC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2021

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. We appreciate your business and hope to hear from you soon. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

October 17, 2021

Dealership Rating
Employee Rating

Sales informative. Communication disconnect when truck was ready for pickup after Xzilon ceramic Coat. Aside from that, truck runs and looks great. More

by KAHALELEHUA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Tina Amadeo, Brian Wong

Oct 18, 2021

Honolulu Buick GMC responded

Thank you for your feedback on your recent visit to Honolulu Buick GMC. We will be sure to share your comments with our team. We hope you will continue to enjoy your new truck. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 03, 2021

Dealership Rating
Employee Rating

I love that everyoneninvolved went above and beyondbto make sure mybneeds were met and I was taken cared of. The staff was very accommodating and friendly. More

by ALAINA1179
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa, Theresa Karas, Jenn Turner , Jon Palting, Sean Peros

Sep 06, 2021

Honolulu Buick GMC responded

Alaina, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Honolulu Buick GMC are glad to have you as a customer. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 18, 2021

Dealership Rating
Employee Rating

Sean, Matt, and Theresa were great. Sean really helped me get into the vehicle I wanted. He understood my needs and was patient with me while I made decisions. Matt closed me out on the deal and was very hel More

by Shawn K
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas , Matt Marks, Sean

Jul 18, 2021

Honolulu Buick GMC responded

It's fantastic to hear that Sean, Matt, and Theresa provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jul 18, 2021

Shawn K responded

Justen, As an Army First Sergeant I have a pretty good level of influence over my Soldiers. I will tell you that when they are in need of a vehicle you guys will be my recommendation to them. Thanks for treating me well and I know you will treat those I send down to see you guys well. Shawn

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