Very positive experience on car service. I was given a nice loaner car, and as I lived a distance from this dealership I picked my car up the next day. The price was higher than my quote, and when I said I would pay what I was quoted but not above, they were ok with that. I accidentally left my phone in the loaner car and did not realize it until I got home. A wonderful employee named Lejuan Robinson brought my phone to my house!!. She really went above and beyond because as I said, I do not live close by. Thank you LEJUAN, you are the best.
"Thoughtful, efficient service"
- The Old Man
I find the staff at Heritage to be knowledgeable, efficient, thoughtful, and caring. A good place to go. I have been warmly greeted, treated with courtesy and respect, nd given good service.
"Third Subaru on the block..."
The folks at Heritage were very helpful in getting us in the Crosstrek of our choice. We traded in a 2017 Crosstrek for the 2019 model and the whole process went smoothly. We were treated very fairly on both transactions. It was a busy day there and they worked hard to get us out the door in a reasonable amount of time.
"36000 mile check, oil change "
Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welcoming, helpful, and caring about my car and my comfort while I was waiting. Thank you!
"great experience "
This is the Second car we have purchase here and our second time working with Matt. He does a great job keeping things as short as possible whole still making sure we have all of the necessary information!
The service department is always very friendly and work is done quickly but well. I highly recommend this dealership.
"Great service by Lejuan and Tim!"
Subaru is our family’s choice for best all around vehicles. Two Crosstreks, two WRXs and an Impreza!
Service is why all of them came from Heritage.
Thanks Lejuan and Tim!
"Mistakes and unprofessionalism"
I was so surprised to see 0 negative reviews of these two service employees, that it makes me question the integrity of the information presented on this review page. I provided this feedback during my multiple follow up surveys with Subaru, but that doesn't appear to get translated to the general public. I brought my Subaru in for service (covered under warranty) and had reserved a loaner vehicle with Lejuan weeks prior. I spoke with Lejuan the morning of my appointment and she confirmed the loaner was available. When I arrived at my scheduled appointment time, Lejuan was not there and Jennifer was instructed to assist me. Jennifer seemed extremely agitated that I had been promised the loaner when she thought it was promised to someone else. She treated me very unkindly, as if I was a huge burden to her. Another Service staff member spoke with Jennifer and shot her a warning about the attitude she was conveying (I know this because the walls are clear glass and I was sitting right there). She called me into her office but kept grumbling about Lejuan as I sat there, about the fact that she wasn't there to deal with me. Fast forward 30 uncomfortable minutes later after giving all of my information again that I had already provided to Lejuan, it turned out she had given an incorrect name to Jennifer for whom to hold the loaner - not even close to my name/must have mixed up customers - but that one 'minor' detail is what had caused the confusion. Once Jennifer realized Lejuan's mistake, and that the car WAS for me, she became more pleasant. I never saw Lejuan during my service appointment at all. When she called me the following day to tell me the vehicle was ready for pickup, she made no mention of her mistake and didn't apologize for the confusion at all. On top of all of this, when I did get my vehicle back I felt as though the breaks were softer than they were when I dropped it off. I even brought it back later the same week to have them checked, and they said they didn't see anything that would cause the difference I felt. Another waste of my time. I took it to a reputable service center down the road (not Subaru) the following week and they were able to restore the brakes back to what I was used to. Will never, ever, return back to this dealership.
Horrible service department, breaks parts on your car and according to the service manager it's the customers problem to eat the costs. Will not be going back to this dealership after 10+ years of patronage.
After finding my review on Google, owner attempted to bribe/bully me into removing my review.
Other Employees Tagged:
"Great service advsors"
I have dealt with LeJuan and Jennifer when getting my Forester services. A joy to deal with. Car done on time and service performed well. What else can you ask for?
"Great service department"
- C Dugan
I have been bringing my Subaru to this dealership for service since I purchased it a little over a year ago. They are a fantastic service department. They have always been honest about what the vehicle needs, and they charge a fair price.