Jeremi Marsh

I will never purchase, go to or deal with City VW in highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout highland ever again. I know they don’t care cause I’m just one customer out of the few hundred thousand but it’s the principle. I had a tire blowout on my car, no biggie I call them to order the tire for me. The tire was around $390 I said ok. They then wanted me to prepay $360. (Mind you I had just purchased this same exact tire from them maybe 6 months prior & DID NOT have to prepay). I asked why when I had just purchased this same tire without prepaying 6 months before. Was there some type of policy change? If I had just purchased this same tire without pre paying 6 months before why wouldn’t I be able do the same this time. It’s not like I can go elsewhere & get the tire for a significantly cheaper price. So eventually I said fine I’ll pre pay. Come to find out they can’t take pre payment over the phone. Never in my life have I heard of or dealt with a “business” that is unable to process payment over the phone. If I can buy a pizza over the phone why can’t I buy a tire from a car dealership? If I’ve already proven that I’m an honest & loyal customer my word should be enough. If you want to make new customers prepay by all means, but as an existing/returning customer who has purchase a brand new car from this dealership & has been to this dealership for service multiple times you’d think I would’ve have developed some sort of “credit” or trust. If you have people who have ordered expensive items & not shown up to purchase it. Then flag their number/acct & make them prepay. Especially if you’re unable to accept pre payment over the phone. Why would I want to drive around with 3 good tires & one donut. I have a brand new 2023 Tiguan, with the purchase of my car I received free oil changes from them. I will not be bringing my car to them for any service. I will drive out of my way, pay out of my pocket & go to the Merrillville VW/Audi dealership who guess what DID NOT MAKE ME PRE PAY FOR THE TIRE. & If they did I’d be willing to bet my bottom dollar they’d accept my hard earned money over the phone. The Merrillville VW/Audi was also able to get the tire delivered 2 days faster, mounted & balanced for cheaper (not by much only $3) then City VW. City VW is a sorry excuse for a dealership who don’t know the meaning of loyalty. I’ll never recommend any family member or friend go there. I wish I could rate them 0 starsd More

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I was having trouble with my Tiguan and was there for service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back fo service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back for sure More

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This is my first car I’ve purchased from this dealership first it was Highland Volkswagen and now it’s city Volkswagen. It’s always been a pleasure to be greeted by such a friendly staff. first it was Highland Volkswagen and now it’s city Volkswagen. It’s always been a pleasure to be greeted by such a friendly staff. More

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Everything went very well and all the representatives was friendly and professional the timing of service was very nice and I will be going back in the near future friendly and professional the timing of service was very nice and I will be going back in the near future More

by CBREEZ50 Verified Customer Verified Customer

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Received a call from service manager two days prior to my scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the s scheduled appointment. I was informed that the part was available and provided me with options regarding dropping off the vehicle to expedite the service. Very satisfied. More

by SAM A Verified Customer Verified Customer

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Your team of professionals were: Professional, Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to Courteous, Caring, Efficient. I don’t quite understand why there is a minimum use of words. As such I almost bypassed this survey. You may want to think about this I’m the future... More

by CLMCMILLIAN Verified Customer Verified Customer

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The dealership was sold and I was wary of the new inert ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. More

by GOLDTAR2 Verified Customer Verified Customer

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The staff is always so friendly and attentive. I have been so happy with the service levels of all of their reps and am so happy I purchased our car from them! been so happy with the service levels of all of their reps and am so happy I purchased our car from them! More

by TRACEY.KINGDANADIO Verified Customer Verified Customer

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