"Great experience "
Friendly, People working hard to provide the best possibilities to find just the right vehicle and the best deal. Highly recommend! Much thanks given to each individual person assisting me. Also noted, service has always been top notch for my Jeep now owned and previously owned. Trustworthy!!!
"Great service, disappointing warranty"
Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excellent. Unfortunately, i was very disappointed to find out that Chrysler won't honor the warranty for the failure of the engine’s thermostat. My truck went into “limp mode” on an interstate at highway speeds and threw a bunch of codes one of which was for the Crank Position Sensor. Jerome educated me on it and had it replaced under warranty. But then, a code for the thermostat wouldn’t go away so the thermostat must be replaced. Still haven’t had my truck back since the “limp mode” incident and now Chrysler wants $500 for a thermostat and wont allow their warranty to cover it.
"BEST DEALERSHIP EVER!!!"
- Denise Sample
I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE !!! I’m very pleased !!!
These guys are experts in their field. Need more dealerships like them. They do everything possible to get your car fixed and in a reasonable time.
"First time and last time "
My car had no heat. I made an appointment for 7:30am on a Saturday morning about 2 days before and requested a loaner car as well. Was told no issues. Got there early, waited to be checked in and then sat and waited for the enterprise person to show up. He showed up an hour later but didn’t have a reservation in my name. Because others had reservations he had to take care of them first and would be back for me. Another 45 minutes and he picks me up. That process was fine but ... I was told I should hear something about my car by Monday and that the shop would cover 2 days for my car, anything over and it was my responsibility. The issue was my car wasn’t touched or looked at until almost 5 days later. I was blowing up their phones everyday asking for an update while enterprise was blowing up mine asking for an update as well while being charged $40/day plus taxes. This shop apparently had a bunch of issues and call outs as well as walkouts so they were backed up but they were continuously booking appointments as well. I asked to come get my car until they could get to it and was told if I did that then I would get pushed back to the end of rotation again .., so it could be longer before they get to my car again. Obviously for that reason i keep my car there. Finally on Friday at 9:30am my car is done. I had to return my rental by 10 or be charged for another day. Ended up paying mega bank for the rental, which the shop did help pay to offset some of the out of pocket burden which I appreciated. My coordinator also said he would reach out to me in a few days to make sure all is well. That didn’t happen, I reached out to him telling him my heat stopped working again. Silence!! Nothing., I called and left voicemails and text messages requesting to get back in before the real cold hit. I was leaving for a few days vacation and offered to leave my car there during my time away so they could work on it and when I finally did get a response back and we worked out a day to drop it off there was radio silence from then on when I tried to confirm the drop off. I went the entire winter with only one vent working on my drivers side and seat warmers. My heat is still not working but I will never bring my car back there nor will I ever give a recommendation to anyone looking to buy from there or use service.
"Helpful Experienced Excellent Costumer Service"
It was a very exciting experience. Chris R. Is THE BEST and do is Jerome💝I will and have recommended perspective costumers to this Dealership.
"They always do a great job! "
Everything at Heritage Doge, Jeep Ram does an amazing job! Friendly and knowledgeable staff and great service! I always get out in a timely fashion.
"Oil change "
Service is always fast and accurate at the dealership that’s why go back every time. I appreciate your excellent customer service I’m always treated like I’m family.
"Great Experience again"
My experience with Jeep Service has been great. No complaints so far! My Service advisor Go to Guy Jermone is great Guy and cares bout his clients. He hooks me up with Whatever I need done or he suggests. Also hooks me up with loaner car if they have one! Only bad thing have to say bout this service is they put regular oil back in my car when I’ve been using synthetic!
Other Employees Tagged:
"Worst customer experience ever"
Brought my vehicle in for regular service - oil change and tire rotation. Took them 2 days to do even though I had an appointment. They found an issue with my vehicle and it took them 2 weeks to do the work. They would not return my calls to obtain a status of my vehicle or an estimate of the charges. Poorest customer service I have ever had. I would not go back to this dealership. Management acknowledged they had an ongoing customer service issue and didn’t seem to care.
Other Employees Tagged: