Jerry Hall
Jerry Hall at Laird Noller Ford of Lawrence
Refer Me

Jerry Hall

Service Adviser

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

Contact Me
4.3
117 Reviews

Dealership Experience

10 yrs, 11 mos

Industry Experience

10 yrs, 11 mos

Languages Spoken

English English

4.3

117 Reviews

Write a Review

117 Reviews of Jerry Hall

April 11, 2024

Dealership Rating
Employee Rating

Great to deal with will be coming back and sending everyone I know to go there More

by GLAHN_FOOTBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew, Haliey Smith , Everyone at quick lane

April 03, 2024

Dealership Rating
Employee Rating

3 hours for oil change and no one bothered to let my wife know in the waiting room that they were dinee More

by Gengreggardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2024

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience and lack of communication during your recent visit for an oil change. Your time is valuable, and we regret that the service took longer than expected without proper updates. We aim to provide prompt and efficient service, and we clearly fell short in this instance. Your feedback is important to us, and we will address this issue with our team to ensure better communication and service in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out. We appreciate your business and hope to regain your trust in the future.

March 23, 2024

Dealership Rating
Employee Rating

Brennen is the best! He ordered a part for me and as promised he contacted me asap to get the part installed. Thank you! More

by jacksonmichele36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brennen

Mar 25, 2024

Laird Noller Ford of Lawrence responded

I'm sorry to hear about your less-than-ideal experience. At Laird Noller, we strive to provide exceptional customer service, and it's disappointing to learn that you didn't receive the friendliness and promptness you expected from our front desk staff. Additionally, we apologize for any inconvenience caused by running behind schedule. Regarding your feedback about the service tech not asking for your assistance with the kill switch, we appreciate your input and will use it to improve our processes moving forward. Your satisfaction is important to us, and we value your feedback as we continually work to enhance our service experience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.

Mar 27, 2024

jacksonmichele36 responded

Thank you, Brennen. I appreciate you getting the door handle for me and keeping me posted. I'm excited to have it installed. You certainly have made a life long customer of me. Again thank you for your fabulous service!

December 11, 2023

Dealership Rating
Employee Rating

Got right in no appointment necessary! Wasn't a very long wait! Everyone I had contact with was very helpful and friendly! Definitely will go back! More

by 04lornajoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Andrew

Dec 11, 2023

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were able to get in without an appointment, and that our team provided helpful and friendly service. We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Safe travels, and we'll be here for you when you return!

November 20, 2023

Dealership Rating
Employee Rating

Made appointment on Wednesday for Saturday @ 1015. Dealership asked if I would be dropping off or waiting, I wouldn't be a drop-off. Didn't move my truck out of parking lot till 1040. I asked why More

by lwburke215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jolene Piper , Greg Dahlem

Nov 20, 2023

Laird Noller Ford of Lawrence responded

We sincerely apologize for the inconvenience you experienced during your recent appointment. Your time is valuable, and we regret that we did not meet your expectations. We understand the importance of scheduled appointments, and we're sorry for any delays you encountered. To address your concerns, we would like to investigate the situation further and ensure this doesn't happen in the future. Please expect a call from our service manager to discuss the details of your visit and to work towards a resolution. We appreciate your feedback, and we're committed to improving our service. Thank you for bringing this to our attention, and we look forward to addressing your concerns.

June 20, 2019

Dealership Rating
Employee Rating

Good service They have a great service department! Very friendly guys. Love that I can drop my truck off and get a ride to and from work. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Corbin

June 17, 2019

Dealership Rating
Employee Rating

Always happy! I've always taken my car to them and am so happy with the service. It's easy to make an appointment and Jerry is also so helpful. He explains everythi More

by Kelsey.kimberlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 07, 2019

Dealership Rating
Employee Rating

Lube and tire rotation They worked me in their appointments books to get my truck ready for my emergency trip, I absolutely love them. Most courteous staff ever! Thank you More

by Ebegaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Carroll, Jerry Corbin, Greg Dahlem, Josh Hoke Jr., Aaron Ludolph, Michael Roecker, Joey Ruder

June 06, 2019

Dealership Rating
Employee Rating

Amazing Customer Service Jerry and Jerry always provide outstanding customer service every time I visit! Drew Braden, my service technician did a great job diagnosing/fixing More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Corbin, Drew Braden

Jun 06, 2019

Laird Noller Ford of Lawrence responded

Thank you for your business with our QuickLane department!

June 06, 2019

Dealership Rating
Employee Rating

Great Experience I always have a great experience all around with the service team at Quick Lane. Jerry always makes sure that I understand all results after the compl More

by dorisjackson1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 06, 2019

Laird Noller Ford of Lawrence responded

Our service advisors are top-notch - thank you for the recognition!

1
...

Dealership Inventory (206 Vehicles)

new 2023 Ford Bronco car, priced at $64,740
2023 Ford Bronco
new
Race Red exterior
Automatic
Four-wheel Drive
new 2023 Ford F-150 car, priced at $50,709
2023 Ford F-150
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2023 Ford Mustang Mach-E car, priced at $43,057
2023 Ford Mustang Mach-E
new
Space White Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Mazda CX-50 car, priced at $32,424
2024 Mazda CX-50
new
Jet Black Mica exterior
Automatic
All-wheel Drive
new 2024 Ford Bronco Sport car, priced at $36,799
2024 Ford Bronco Sport
new
Atlas Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco Sport car, priced at $30,763
2024 Ford Bronco Sport
new
Cactus Green / Gray exterior
Automatic
Four-wheel Drive