"Goggin honda deland did not comply as promised"
I will try to keep it short. 1.I bought a 2016 pre-owned certified Accord for my daughter in May 2020. During the purchase process the sales person, Jesse, kept showing me numbers that were wrong. He made several trips to talk to his manager as I kept telling him that the numbers were still wrong. The manager also came to speak with me, still wrong, after few more trips, they finally showed the right numbers. The purpose of doing that? IDK 2. That day I agreed to bring the car back to the dealer to get it washed & detailed, replace a nutlug in one of the tires; and obtain the second remote key. My daughter brought the car to the dealer to get all of these things done. All they did was give her the remote key. No detailing, no nutlug, as promised. I went today to ask them the reasons why they did not comply as promised. No reasons were provided. I spoke with Jesse, he gave me 2 nutlugs and he apologized. Also spoke with Leon who basically said he did not do anything wrong, although he was the person who took care of my daughter when she brought the car back to the dealer. They asked me to bring the car back for the detail. But, it is a matter of principle. I said no. They promise you everything on purchase/ signing date, after that they act as if they do not know what is going on. That was my experience with Cogging honda Deland.DEFINITELY I DO NOT RECOMMEND THIS DEALER. They did not comply as they promised. IT WAS A HASSLE TO DO BUSINESS WITH THEM.
Other Employees Tagged:
, The financing gentleman never told me that the financing company is located in Virginia. Very inconvenient for me.
"I had a great experience at Coggin Deland Honda! My..."
I had a great experience at Coggin Deland Honda! My sister has had a positive experience there for years and highly recommended it. So I went there with her anticipating leasing a Honda Civic. Cooper Morgan, my salesperson, made the process enjoyable for us both! He was friendly, courteous, knowledgeable, and very helpful to say the least! I would recommend that you ask for him if you want to buy or lease a Honda! Also, I want to say a big THANK YOU to William Stepaniak for honoring the deal that I missed when I was out of town. I have always experienced great service in the past at Coggin Deland Honda and other family members have too. I actually travel past another Honda dealership and drive 45 minutes to this one because it’s worth it when you are treated so well! I find them to be honest and loyal to their customers. Thank you, especially to Cooper Morgan, and to all the friendly and accommodating people who helped me with my purchase at Coggin Deland Honda (see more listed below). ❤️ I LOVE MY NEW CIVIC ❤️ You have my 5 stars! ⭐️⭐️⭐️⭐️⭐️
Other Employees Tagged:
, Lee Smith, Beshoy Fadlalha, Jesse Stanley, Will Stepaniak, Nancy (receptionist)