Jessica Hood

Great experience ordering and buying my 2023 Outback. I very much appreciate the transparency that their no-haggle approach offers. Everyone involved in the deal was pleasant, professional and easy to I very much appreciate the transparency that their no-haggle approach offers. Everyone involved in the deal was pleasant, professional and easy to work with. My daughter purchased a used Crosstrek from Glanzmann two years ago. Her experience was so good, that I came from NJ despite having dealers much closer. My wife bought a new Forrester from one of those dealers about 8 years and the experience was no where near as pleasant as my experience with Glanzmann. Ken B did a great job for me. I’ll return to Glanzmann for mu next Subaru. More

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She was absolutely awesome she’s the reason I got the car point blank period!!!!!!! I would recommend this place to everyone it is beautiful inside and very modern and just great period the showroom makes yo point blank period!!!!!!! I would recommend this place to everyone it is beautiful inside and very modern and just great period the showroom makes you want to to buy everything!!!!! More

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Our 2nd Subaru purchase at Glanzmann. Excellent customer service and when they say street free car buying they mean it! This is why we returned to Glanzmann to buy our new Subaru despite having moved to NJ. service and when they say street free car buying they mean it! This is why we returned to Glanzmann to buy our new Subaru despite having moved to NJ. Dealing with NY and NJ dealers was a nightmare in this chaotic market but Glanzmann made it quick, easy and stress free! More

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I was unimpressed with the service department. This is my first Subaru and first service appointment on a new vehicle. I didn't know the procedure, and walked inside. No one offered to help, nor even ac my first Subaru and first service appointment on a new vehicle. I didn't know the procedure, and walked inside. No one offered to help, nor even acknowledged me so I waited outside to see what others were doing. Once checked in, I was told my appointment would be changed to "express" service. My expectation of the word express doesn't match theirs. I waited an hour and 45 minutes for an oil change and tire rotation. They also offered a complimentary car wash which left dirty water spots all over my car, especially on the windows and mirrors. After my appointment I chose to take my car to a commercial car wash just to get all of the dirty spots off. The site required me to rate an employee. I have no idea who my technician was, but Jesse (good name) was the cashier and he was very nice. More

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I called Jessica Hood after many emails back and forth to discuss my options to upgrade my Forrester with a new lease. In addition, I expressed my concern about having exceeded my mileage. In my email, I pro discuss my options to upgrade my Forrester with a new lease. In addition, I expressed my concern about having exceeded my mileage. In my email, I provided all the necessary information requested by Jessica. When we spoke she was very evasive, and cold. I regurgitated my email to Jessica, as well as expressing my disappointment with my current lease (The car I was coming in to purchase was sold minutes prior to my arrival, as well as the current car not having Lane Departure, which was expressed to Jessica, as well as the Sales Manager.) He later apologized and told me he missed my request. I was shocked to receive an email, the same day I spoke with Jessica, expressing how she knows my lease is up in June, and I have no need to rush, but this was a friendly reminder. This was very odd since I had just told her I would be in within the first two weeks of the new year. As a LOYAL customer, who has leased 3 cars with you, I do not feel valued, and I am certainly exploring my options with other dealerships. More

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Great hassle free experience. Previous service experience was great as well. Handling COVID precautions well. Would recommend them to anyone looking for a good Subaru deal. was great as well. Handling COVID precautions well. Would recommend them to anyone looking for a good Subaru deal. More

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Not enough Answers except its a NO HAGGLE PRICE. Hello Glanzmann Team! My wife & I have been researching cars since June and decided the Subaru Ascent Touring was the car we wanted. My wife contac Hello Glanzmann Team! My wife & I have been researching cars since June and decided the Subaru Ascent Touring was the car we wanted. My wife contacted your dealership when we first starting looking in June and your tracking system had us linked to a particular sales rep. Since that point in time we honed in on the Touring model and I made an inquiry about the White CPO 2020 with 4K miles on your lot. I spoke to Julie and tried to move forward with her but was passed on to Jessica Hood- Internet Sales Manager. I didn't mind as a matter of fact I was impressed the separate electronic inquiries from my wife and I were linked after inquires 4 weeks apart. In any case Jessica Hood gathered the information and emailed me answers to all my questions. Then when all of my questions were answered I tried to move on to pricing. Jessica said $43K is a- No Haggle price- Mr. Glannzmann checks weekly in a 300 mile radius to price cars accordingly. I noted the car was priced at $40,850 just 4 weeks earlier. Jessica was steadfast in her position the car is priced at $43K. I asked if she would bring my request to the Sales Manager and she replied they would say the same thing. I said so let’s just have the sales manager call me because I don’t understand how the price went up $2,150 in a month because that is the competitive price in the marketplace. I asked Jessica, why would a price point of $40,850 be acceptable 4 weeks earlier but not now. The unit is a month longer on your lot and you’re pricing it above what you would accept 4 weeks earlier. Damon a sales manager called and reiterated the same points. He also could not explain why the price had gone up. I also referenced the “story” Jessica told me about ownership checking within a 300 mile radius and set the vehicle pricing to be competitive. I noted several CPO and New 2020 Subaru Ascents that were lower in price. Of course, Damon reverted back to the line this is our No Haggle price! He went on to say that the car 4 weeks ago was priced accordingly because of the COVID-19 situation. This explanation doesn’t hold water either. We are still in a COVID-19 situation and a perfect example of NO change is the fact that your dealership is still promoting internet sales and on-site sales by appointment only. I question a few things here. Why was the price raised? Why wouldn’t a price that was in place when my wife first made contact with your dealership back in June isn’t still considered? Why is COVID-19 restriction still in place but things have changed enough, according to Damon, to raise the price on the vehicle $2,150 in 4 weeks. As I told Damon, I have very good credit and I would make the deal today if he would honor the price your dealership would accept 4 weeks earlier but he would not. Someone is going to get my business within the next 2 weeks and it could’ve been your dealership. Now let’s add to the mystery, the car is no longer listed on CarGurus where it shows a price history, but it is on your website and on cars.com both of which don’t provide the history. All in all, you asked for feedback and opinions to make your operation better. If you are serious about this, then educate your sales reps. Give them a narrative to answer questions rather than just saying this is the NO HAGGLE price. It just reinforces the stereotype of car salespeople. The reality is if it is truly a No haggle price then why have sales people or sales managers at all. Their job is redundant. You’d be better off hiring lot people to usher people to and from cars they want to look at. Investing in Finance people and clerks to file paperwork is where personnel money should go because what is the purpose of sales if they have no true ability to deal with prospective buyers. As of this writing, there are several used- CPO 2020 Subaru Ascent Touring on CarGurus within a 200 mile radius that are priced below your unit at $43K. In fact, there are 9 NEW Ascent Touring models listed by your competitor in Glen Mills, PA for under the $43K you are asking for your CPO 2020. They have the advantage of the 0% for 63 months too! I believe the team that I interacted with fell short of the Glanzmann Subaru Promise. Regards, Carlos Aponte. More

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Love Glanzmann! Every time I am at Glanzmann they are extremely accommodating and helpful! Always aiming to please and make sure I am comfortable and satisfied. T Every time I am at Glanzmann they are extremely accommodating and helpful! Always aiming to please and make sure I am comfortable and satisfied. Thank you so much! More

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Service. Outstanding service and experiemce. Tyler was great! Kept me informed via texts (which I loved), was professional, courteous and went the extra mile t Outstanding service and experiemce. Tyler was great! Kept me informed via texts (which I loved), was professional, courteous and went the extra mile to make this a great experience! More

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Service and car buying This is the second time that i have came to buy a car from this dealer. Love this place there is no pressure and always friendly and eager to help and This is the second time that i have came to buy a car from this dealer. Love this place there is no pressure and always friendly and eager to help and assist their customers. More

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