Gorman McCracken Volkswagen Mazda

Went to gorman mccracken mazda around the 1st of the year to look at a 2021 GMC Terrain with 33000 miles that was advertised on carfax.com for the price of $23986. We drove the terrain and liked it so we wen to look at a 2021 GMC Terrain with 33000 miles that was advertised on carfax.com for the price of $23986. We drove the terrain and liked it so we went in and sat down with the salesman and within seconds of sitting down i was told he needed my ss number drivers license and other information. Well, first of all, you dont need or get any of my information until we agree on a price. After telling him this, i asked about price. Obviously not knowing the terrain was advertised on carfax.com for $23986, we were told that vehicle was $26886. I informed him of the advertised price and asked why the $2900 discrepiency. He left and came back with the reason for the discrepiency. He said there had been $2900 worth of ADDENDUMS added to the car....ceramic coating, window tinting (although that model terrain came from the manufacturer with the tinting made INSIDE the glass window), lifetime key replacement and 5 year battery guarantee. I asked why they didnt advertise all those ADDENDUMS they added to the vehicle in relation with the price? All God as my witness, his response was "well, they've been moving stuff around and probably just forgot to add it to the advertised price"....of course that made no sense and was an obvious irrelevant statement made to try to hide their obvious deception. I told him that was a deal breaker and stood to leave. He asked if he could have a few more minutes of our time while he went and talked to the sales manager. He comes back with the exciting news that they could wave those ADDENDUMS. We settled on $23986 (the advertised price) plus TT&L. I give my information and 30 minutes later, the salesman comes and shakes my hand and tells me congratulations, i had been approved! We move on to the next phase of the deceptive car deal---the financing. The papers were all printed up and ready for my signature. The finance manager very briefly mentioned the Extended warranty that 'came with the deal' because HE LOWERED THE INTEREST rate to help cover the cost of the extended warranty! Immediately I asked the finance manager if they were doing the in-house financing on my car deal? He said no they weren't. I then asked how he lowered the interest rate on my deal when another financial institution approved the loan and set the interest rate? Dead silence. I told him he couldnt lower the rate on another loan company UNLESS he had put the 2% buy rate on top of the rate of the other lending company. (Which is the maximum allowable by law and is exactly what he had done. He said he got me financed at a 10.7% interest rate. I am a 742 credit score and he was able to get me a 10.7% interest rate with a $500 a month payment for 72 months ( i put $1500 down payment). As i stood to walk out, i was asked what kind of payment is wanted. The answer i gave was "if the price is right and the interest rate is right, then the monthly payment will take care of itself". I told him i wanted that $2500 extended warranty that he attempted to slide into the deal taken out and also the GAP insurance that i knew nothing about and the lifetime key replacement that was slid in there. Not saying much, the tension in the air between the finance manager and myself was apparent. He wasnt happy that all his extras and points added to the interest rate had to be removed or the deal was lost and i wasnt happy in the least that for the past hour and a half i had been dealing with deception after deception after out and out lies being told to me. In the end, the 10.7% interest rate got lowered to 8.7% interst and the deal was done. The other reviews on this site about gorman mccracken mazda are mostly spot on, i would assume. They are deceptive at every turn and if you choose not to listen to most of the reviews about that dealership and decide to give them a try, a word of warning, proceed with caution when dealing with them because if you dont, you will soon regret it. More

Extremely deceptive about their pricing . We was told the car we was looking at was 15,712 and after they run out credit the price goes up to almost 18,000 ad they tell us we have to pay for We was told the car we was looking at was 15,712 and after they run out credit the price goes up to almost 18,000 ad they tell us we have to pay for the certified pre owned warranty even tho the website says that it’s certified and then states the price of 15.712. Their finance guy was extremely rude and acted like we was stupid because I wanted to pay cash like I had discussed with a salesman . He said we could get out the door for around 17,000 cash . So when they tell us we will have a 264 dollar note and only be able to put down 12,000 and the price changed from 15,712 to 18,000 I decided I rather go buy a new Jetta that I seen in bossier for 23 🤦🏻‍♀️ I am not paying 20,000 for a used car with 60,355 miles on it when I can get a brand new one for a little more somewhere else . They was very shady about their pricing . I don’t like being told one thing and then after they pull our credit mind you our credit is great tell us oh it’s more money now cause you have to pay for the certified pre owned inspection and what not . I have bought and paid for many cars and never had people flat out lie about the price to get you there and then change up on you . Highly recommend driving to Tyler or bossier and skip this place all together More

Shay is the reason we will continue to use Gorman McCracken for all future service and sales needs. She is extremely knowledgeable with exemplary attention to detail especially when explaining the w McCracken for all future service and sales needs. She is extremely knowledgeable with exemplary attention to detail especially when explaining the warranty we had previously purchased at another VW dealership on our 2017 Beetle. She is friendly and courteous and her people skills were so impressive that I wanted to let other people know there are still good experiences with dealerships if you know where to go to find an amazing service adviser like Shay B. More

This is our second suv we have bought from this dealer and all I can say is wow. Our sales person is kaylon and he is great. Made our buying experience great. He needs a raise for sure. The general manage and all I can say is wow. Our sales person is kaylon and he is great. Made our buying experience great. He needs a raise for sure. The general manager was great also. We will be buying more vehicles from this dealership in the future. Always a pleasure and very friendly. Everything about this dealership is awesome including the service center. More

I took my Mazda in for a 100,000 mile inspection, tire rotation, and oil change. I was concerned that my car was not running well and that I had a nail in my tire resulting in a repeated slow leak in my t rotation, and oil change. I was concerned that my car was not running well and that I had a nail in my tire resulting in a repeated slow leak in my tire. I dropped it off on Sunday evening and they called me an hour after they opened on Monday and said my car was ready for pick up. I was shocked! I asked if they had the correct car. They charged me for the inspection, tire rotation, and oil change. Said everything was good. The following week, my tires did not pass state inspection. I still had to have the nail removed from my tire that Gorman McCraken insisted was not there, and then two belts finally snapped as I was traveling out of state for my new job. All the reasons I had put my car in their shop to be proactive. I will never do business with this company again. More

I waited over a week to hear what was wrong with the car, another week to have it repaired. At pick up I had to pay almost $ 200 more that was originally quoted. I will never do business with this place ev another week to have it repaired. At pick up I had to pay almost $ 200 more that was originally quoted. I will never do business with this place ever again. Service woman was arrogant. More

DO NOT BUY HERE! ! If I could give them zero stars, I would have. I was pre-approved for a used vehicle at a set price. Had been working with them for 4 days before ! If I could give them zero stars, I would have. I was pre-approved for a used vehicle at a set price. Had been working with them for 4 days before I could get there. When I did arrive, the price had jumped 4000 dollars. Said it was a market adjustment. Then said they would honor the original price. When it came down to price, they would not negotiate price of car, only the monthly payment. I asked the sales rep earlier in the week what the APR would be, and she wouldn't give it to me. Then the finance director told me what it was, and when my wife asked if that was what the bank said or was it his, he got up and walked out of the meeting, and said have a nice day. He said nothing to me when he left. No thank you, no hand shake, nothing. I confronted him about his behavior in his office (finance director) and he said he felt offended by my wife asking "all those questions". And said that our questions about the numbers were offensive and that we were being difficult to the sales reps. A verbal confrontation ensued, when he sarcastically apologized. Went to the new car side, after speaking with another sales man, he informed me that the finance director told him that they would no longer do business me me, and would not longer purchase my trade in, because I was being difficult. So not only did I not buy the car I traveled 2.5 hours to buy, but he black listed me at the new car side, because he was "offended" So, at Gorman McCraken, you better not ask any questions! Just take what they give you, be a happy ignorant person, and take the car salesman at their word. And remember, whatever your APR they give you, it's be jacked up atleast 4 or 5 points. More

We had them work on transmission on Mazda great work honest and the communication was excellent thanks Nick and James! honest and the communication was excellent thanks Nick and James! More

AVOID THIS DEALERSHIP! !!! My vehicle alerted me that I had a tire losing pressure. I stopped at this dealership for them to check it out. The female service person attempt !!! My vehicle alerted me that I had a tire losing pressure. I stopped at this dealership for them to check it out. The female service person attempted a scare tactic to force me to purchase a $450.00 tire that I didn’t need. She fabricated damages that were not there. I took the car to a tire repair center and they found a nail in tire and repaired it at no charge. Gorman McCracken has dishonest business practices. I will never do business with them in the future. More

DO NOT BUY A CAR FROM GORMAN MCCRACKEN IN LONGVIEW TX! ! This dealership lied on pricing reneged on trade-in offer and tried to force a $3000 warranty and refused to sell it without the warranty. Refused ! This dealership lied on pricing reneged on trade-in offer and tried to force a $3000 warranty and refused to sell it without the warranty. Refused to disclose any of this until financing. Also would only offer 9% interest on financing with a 720+ credit score lol ridiculous! Long story short I left in the car I went with, and if you want a good car purchasing experience I would choose any other dealership!! More