I was in need of a new car as mine was on the brink of breaking down, I contacted the dealership and Tim, Steve, Pam, and the rest of the gang over at Richmond BMW worked hard to get me into a vehicle to fit my needs and budget. They were all very professional and kind. I feel confident I made the right choice and will refer anyone looking for a new or used BMW to look them up
"The sales team was great"
Steve and the sales team were great - all questions asked were answered and a good experience - the finance office was difficult - the finance guy does it everyday, we do it seldom - we are not the experts so when a question was asked, we were made to feel as if we should have known it - very short with us and seemed to be discouraged we were there - when asked about warranty and declined, basically we were told "good luck, you don't know what you are doing" I did research and felt as if I did know - put a bad note to what had been a great process - other than that, it was fine
Other Employees Tagged:
, Finance person - don't remember his name
"First time BMW owner"
Steve Lerner and Jessie Krak were AMAZING!! Outstanding customer service! Friendly, helpful, knowledgeable and respectful! Highly recommend! They made my first time BMW buying process a breeze!