"A previous stellar experience prompted our return."
After a wonderful buying experience with Jheni about two months ago, we returned to purchase another vehicle last week.
Jheni is a triple threat armed with industry knowledge, congeniality, and professionalism. When sprinkled with her energy and truly caring of the customer - wow! Jheni has clearly earned our respect and trust. She is such a team player (and leader) in a male dominated industry. We observed her (during both of our purchases) assisting & lending her expertise to her colleagues.
Also a shout out to those sales team members who welcomed us and let Jheni know we were on the grounds.
James & Jonathan were instrumental and thorough in our warranty decision. There was no pressure. We initially thought we didn't want the warranty and returned the following Monday to purchase a premium warranty.
Thanks so much for everyone at Germain - we are loyal customers!
"My experience at Honda "
My experience was great and would recommend it to my family. The treatment was great. I never felt pressure at anytime and I love that. .
"Very Personal, Easy, Great people"
Jheni Felix is an OUTSTANDING sales rep!! She is personable, outgoing, caring, and really treats you like family. We had a great buying experience here, and will be back next time!
Working with Jheni was a breeze. At no time did I feel pressured into anything, which for me is a major turnoff! Would definitely work with Jheni again!
Contacted Jheni Felix at Germain and explained to her a complicated situation of wanting to trade a vehicle in that wasnt paid off and get into 2 vehicles (one for my husband and one for my teen new driver). Not only was she able to handle the craziness I needed handled, she did so with grace. Jheni handled our needs with efficiency and a smile. She recognized my desire to obtain a safe and reliable first car for my daughter and was able to exceed my expectations with payments that were affordable for my budget. Germain of Dublin should be honored to have such an kind, knowlegeable and spectacular representative on their sales team. I walked out with 2 vehicles, within my budget, and a smile on my face. I am truly blessed to have done business with Jheni Felix at Germain Honda of Dublin.
"Taking time and trusting strangers"
For the past month I have been searching for a replacement car for a car that had been totaled due to an act of nature. I primarily searched for Honda’s because of their reliability safety and resale value. Isearchd several central Ohio Honda dealerships and limiting my search to a specific style of Honda Accord. My preference is the V-6 accord due to its smooth power. I found several accords that matched my criteria. There was one accord that stood out and that was a 2017 accord ex-l with very low miles. I visited Germain on Columbus Day and I met Jheni Felix. We talked about my requirements and she brought he car forward. I briefly test drove the car and told her that is m car. I told her that I needed to wait on insurance company to disburse my payout and it may take a week to get the monies. Jheni was curtious and worked with to keep his vehicle available for me. Jheni trusted me to follow thru with my part of an unofficial agreement and I trusted her to keep the car available. We were in constant communication throughout the week and over the weekend we presidency the paperwork in preparation for delivery on Monday.
This level of customer service in a fast paced better to take the deal that’s is on the table instead of waiting was awesome. Car sales is about volume volume volume so taking time and doing what is right for the customer gets left by the curbside.
We picked the car up and she worked with to get tech support rep to setup our key fobs and syncing our Bluetooth devices.
Truly wonderfully working with Jheni.
Other Employees Tagged:
Jerry Atkinson and Zack
"Jheni and MArvin ROck!"
- extremely happy car buyer!! J & A
JHeni was so very kind from beginning to end. She knew everything about the HOnda product and then some about all of the other makes and manufacturers. She was the first person in a USED car facility that took time to do a WALK AROUND and explain the features of every car that she showed us. I can not say enough good things about Jheni ...I am awaiting finance now which has been a little longer than Id like to wait but she has entertained us the whole time, as while all of her other co workers stood around joking around not doing anything productive,
"Great from beginning to end. Jheni elix was informative and "
I am giving my experience at Germaine Honda 5 stars because of the sales associate, Jehni Felix. She was so nice and so smart about cars...I was so impressed. She answered all my questions and made me feel confident when buying my car that I was making a great choice. I would recommend her to anyone. She's great
"Germain Honda Of Dublin Sales Experience"
- John, Tina, & Jeremiah
We purchased a vehicle from Germain Honda Of Dublin back in April of this year and Jheni Felix was our salesperson. In that sales experience my wife and I were impressed with her personal attention to detail and the way she strived to achieve optimal levels of performance in customer service, satisfaction and, product knowledge and when we were in the market again for a vehicle in October based on our first experience with Jheni it was a no-brainer for us to seek her out again for our next purchase and true to form Jheni exceeded our expectations and we once again left as satisfied customers.
"My new Rav 4"
My Rav 4 was totaled by the insurance adjuster when I got rear-ended. I was shell shocked and really not ready to shop for a new car.
Jheni made me feel like everything would be okay. She found me everything I wanted in a car (and then some!) within a week. She made a very stressful time so much easier and I ended up with the perfect car for us.
I would also like to add that I have used the body shop twice. Once with a deer hit and again when I got rear-ended. Excellent service both times.