"Professional Service Advisor "
Doug Evans is best Svc. Advisor I have ever had in over 55 years of car ownership. He is major reason my next vehicle will be from Lexus of Wayzata!
Mike Dalton is my go to on Sales side.
"By far the best dealership I’ve ever worked with."
Every aspect of Lexus of Wayzata exceeds expectations. I’ve purchased over twelve cars from the dealership and wouldn’t buy a car from anywhere else.
"Near perfect experience with once-in-a-lifetime purchase"
- Dan from NC
Let me first of all say that I don't write many reviews, but I actually volunteered to do one because I've been so please with my experience before, during, and after my purchase. I was in the market for a very specific used luxury vehicle that led me on a nationwide search. I contacted Lexus of Wayzata, living in North Carolina, because they had the one vehicle that checked all of my requirements in almost the entire country (a 2014 Porsche Panamera Turbo, with specific featured options and equipment). I was put in touch with Dana, who got lots of preliminary information to me that one would seek, especially with a high performance luxury vehicle like this one. He and the dealership had gone out of their way to assure that the vehicle was in proper condition to sell, including paying the local Porsche dealership for a service (not cheap on these cars) and a pre-purchase inspection. I trusted them enough to go through with the purchase remotely so that i didn't have to spend ~$1000 to go see the car I knew I wanted anyway. I bought the car (at a fantastic price), they assisted me with arrangements for shipping, and it was delivered the same week that the purchase was completed. I have had it a few weeks now (loving every second behind the wheel or staring at it), and have brought it to my local Porsche dealership to ensure that everything looks good on it (which it does). I may not every have the chance to do business with them again, but I would not hesitate to do so again if I could, and I would highly recommend. All of this sounds cliche and corny, but it's 100% true.
"New lease...Great experience "
I was in the market for a new car and shopped around with multiple dealerships. Zach at Wayzata was amazing to work with. He is patient and well educated about all models. I would definitely recommend my friends and family to work with Zach.
Tech setup was thorough and insightful and I haven’t seen a better finance team in the industry. I never felt rushed by anyone even after the dealership was closed.
Thank you everyone at Lexus of Wayzata
"Fantastic Customer Experience!"
Lexus of Wayzata is a fantastic dealership! Their sales staff is incredibly knowledgeable and bends over backwards to create a superior customer experience. They were patient with all of my questions and ensured I was getting everything I needed to be ecstatic with my new purchase. On top of that, they were incredibly responsive to a chip in my new car’s paint after a rock hit it on the way home from the dealer. Talk about stepping up! I’d recommend them to anyone and plan to be a repeat customer. Thanks Joe, Jim, Sergio and Christopher! You all rock!
The entire Lexus Wayzata team is outstanding! Very professional, fair. I purchased a CPO from John Mac, and he is a class act, great negotiator, pressure free, honest guy. I'd certainly recommend John, and the entire Lexus Wayzata team if you are in the market for a Lexus.
"Unbeatable Buying Experience!"
It all started with an email to every Lexus dealership within a 5 hour drive from me. Rich Barfknecht did not try to persuade me to buy a car on the lot. He understood from the get-go I wanted a Special Order and took me seriously, unlike the other dealerships. We got the Special Order from Japan moving very quickly and it arrived 4 months later!
After waiting for 4 months, I drove 300 miles one way, 600 miles round trip for a total of 9 hours to pick up my Special Order. I was transferred to Stacy Kritsas, but then he was promoted to a manager position, so then I was transferred to Zach Polsfuss. Zach was a pleasure to work with and is very fast at responding and answering my questions even after the sale!
Greg and the entire team at Lexus provided an exceptionally professional and enjoyable car buying experience. We found the perfect car for our needs with all the upgrades we asked to be included.
Gerald and Dave did an excellent job locating the exact vehicle I was looking for. The sales process was seamless and was handled efficiently. This was my 2nd purchase with Lexus Wayzata and I highly recommend them!
Zach had contacted us about end of lease options, we made an appointment during normal service on our 2016 RX350. Zach was a great help explaining our options. After a few days thought we entered into a new lease on a RX450h. Zach was very informative without being pushy through out the process.