"VERY HELPFUL SERVICE "
JIM HELPED ME FIND THE PERFECT TRUCK EVEN THOUGH THE ONE I PICKED SOLD HE WAS ABLE TO GET ANOTHER ONE BY THE TIME I WAS READY TO BUY
"Fusion hybrid 2018"
This is my seventh car from Jim Lutsey, and every time it’s a great experience. Not only does he deliver the needed car-features he delivers on the payment of the car. He calls with updates on the progress of the car because generally they are special order but he also delivers the car fast and easy. I am generally in and out quickly. Thanks again Jim. I’ll be back again.
"Exceptional Customer Service"
Jim and the staff at Taylor Ford provide the best customer service in town. No pushy sales just great friendly customer service. Highly recommend Taylor Ford.
"Experience at Taylor Ford"
I had an excellent experience at Taylor Ford. Jim Lutsey is a great salesman. I highly recommend anyone to come down to Taylor Ford and ask for Jim Lutsey. Great dealership. Great prices and excellent customer satisfaction.
"Love the car, not the sales experience"
I found the sales experience to be typical of old-time dealerships-- make it all sound good while not disclosing all the details upfront. Over the years, I've purchased 10 vehicles from dealerships -- this was the 2nd to worst of those experiences. Undisclosed info came out at the end of a very long process making me question the purchase and feeling stuck to make a difficult choice. In the end, we chose to accept the deal knowing that if all the info had been disclosed upfront, we likely would have made a different decision. But, it is hard to walk away from a deal when 95% of the transaction has occured and the only thing left to do is sign one document and drive away. This experience cost me money but time is also valuable and the amount of time invested in this deal plus the time necessary to start over again have to be included in the final decision. On this deal, it was better to cut our losses and move forward with a vehicle that fit our family's needs and not spend more time looking for another good buy.
With that said, I am very pleased with the car itself and in the short time I've owned the vehicle, it appears to be running beautifully. I hope the vehicle continues to perform and meet our expectations. Good cars can be found all over but salespeople and dealerships that pride themselves on being upfront and integrious are not. Unfortunately, I am too disappointed to leave a good review of the sales experience at Taylor Ford.
My experience with Cindy in the finance department was wonderful. I appreciate her diligence in finding the best rates and her upfront, no-nonsense approach.
Other Employees Tagged:
Mike Rossi, Cindy
- Patrick lloyd
Jim Lutsey, made our trade in for a new truck quick, easy, and painless, thanks Jim I will recommend you to all my family and friends.
"I will never go anywhere else"
My husband and I cant stop talking about how pleasant and fast our experience was. Jim was so kind and knowledgeable. This was our first time leasing and he really filled us in on everything we would need to know. I will never shop anywhere else.
"I called James Lutsey when I was considering buying a..."
I called James Lutsey when I was considering buying a mustang convertible because I knew he would work hard to meet my needs. I was very specific about the options & color I wanted & he came through for me. I would highly recommend Taylor Ford, and specifically James Lutsey.
"Mr Lutsey worked with me to find the right vehicle and..."
Mr Lutsey worked with me to find the right vehicle and helped me get the price I needed. He was very informative on setting up my Sync also.
"Jim Lutsey helped us to select a great Ford Escape..."
Jim Lutsey helped us to select a great Ford Escape yesterday at Taylor Ford Dealership. When the car was delivered to us he made sure we knew how to use all of the options on the car. We had forgotten to remove a sticker on the car but Jim found our trade in and removed the sticker for us. Thank you for all of the extra services he provided to us.