Jim Palmer

Had been looking for the best deal and fell in love with this Camry sxe but the price wasn’t working. A week later get a call and they had dropped the price was able to get in and out in just a couple hours this Camry sxe but the price wasn’t working. A week later get a call and they had dropped the price was able to get in and out in just a couple hours with my new car. I’ll probably only do business with Family Toyota in the future great experience. More

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Excellent customer service & a great overall experience from the start. Jesse listened to my needs & worked hard to get me into a 2024 Toyota Corolla at a very fair price. I will definitely return in the f from the start. Jesse listened to my needs & worked hard to get me into a 2024 Toyota Corolla at a very fair price. I will definitely return in the future! More

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We came from Louisiana to purchase a 2021 Toyota Tundra. Matthew Bartell was our salesman and he exceeded our expectations. We also worked with Jim Palmer in the finance department and he was phenomenal as Matthew Bartell was our salesman and he exceeded our expectations. We also worked with Jim Palmer in the finance department and he was phenomenal as well. The deal was mostly done before arriving which made the transition easy. I would recommend if you’re looking to purchase a vehicle to get with Matthew he is excellent! More

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Very friendly and helpful. Made my car buying experience great. i will service my car there also. Made my car buying experience great. i will service my car there also. More

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Bought another car from the best dealership in DFW, They once again hit it out of the park! That’s why we keep coming back for all of our vehicles and recommend them every time we have an opportunity. once again hit it out of the park! That’s why we keep coming back for all of our vehicles and recommend them every time we have an opportunity. More

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Matthew was easy to work with and even filled up my truck with gas and delivered it across town. with gas and delivered it across town. More

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Worked with Jesse at Toyota. He made the process super easy and was wicked nice. 10/10 would recommend He made the process super easy and was wicked nice. 10/10 would recommend More

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Ready to sign final purchasing documents and was told at that time that only one set of keys was available for the 2023 Toyota 4runner that had 1400 mile on it. No problem until I was told that if I bought that time that only one set of keys was available for the 2023 Toyota 4runner that had 1400 mile on it. No problem until I was told that if I bought the extended warranty, I would get a second set of keys covered by that warranty. Hold up! the vehicle already has a warranty. The financial manager said he could not supply a second set of keys without me buying the warranty. I said no. He then said he would need to retract the 200 discount on the vehicle in order to get the second set of keys! Really! I said NO! Then I was told that that was the end of the offers concerning the key. I was ready to sign and drive the car to my home until "The Key" issue blew the whole deal up! Wow! They refused to sale me the vehicle over an extra key. WOW!! I let them have it! They called me back later trying to offer the original deal! Why? It could have been settled that easily in the beginning. Because someone was trying to make a little commission on a ignition key, a $45,000.00 sale went down the drain. Amazing! More

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My wife and I went to go look at a new Tundra, and was greeted by a very nice gentleman. He asked us if we needed assistance, and respected our space and wasn’t pushy at all. He took the time to explain e greeted by a very nice gentleman. He asked us if we needed assistance, and respected our space and wasn’t pushy at all. He took the time to explain each question I had, and ended up purchasing the truck same day. Honestly the most seamless car transaction I think I’ve ever had, and have purchase over 25 cars in the last 10 years! This dealerships staff, from their sales professional, Andrei, to Chris, the sales manager this place is top notch. Can’t say enough about how friendly, accommodating, and willingness to get you taken care of. One more thing of note… usually dealerships get you into their finance department and lay on you hard sales, not this place. Their finance guys are so professional, and thorough it honestly, surprised me. This is my first Toyota Tundra purchase, and first time visiting Family Toyota, but I’ll tell you, I’ll be recommending them to ANYONE who wants/needs a new car or truck. I believe them to be sincere, honest, and an overall an amazing dealership. Others in the area could take lessons from them on how to treat a new or potential new customer. It’s pretty easy to sell a car to a person, but to sell your dealership to that same person takes integrity, and honesty. They have all the intangibles and couldn’t recommend them more! More

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Recommendation from a friend paid off after visiting Family Toyota of Arlington! Staff was very friendly and informative about the new vehicle inventory and understanding supply issues are still affec Family Toyota of Arlington! Staff was very friendly and informative about the new vehicle inventory and understanding supply issues are still affecting the auto industry! I placed a new vehicle reservation and it was quick , straightforward, no over msrp charge and all I need at this point is patience! Keep up the great work guys ! More

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