"New car experience"
Davis Walker was very helpful with the whole process of leasing a new Hyundai. He and Jim Rosa went out of their way to locate a car that was satisfactory for me..
"Hyundai Veloster R-Spec"
Sammy Valdez and the sales manager Jim Rosa were extremely helpful in getting my deal done. This was my first time leasing a new car and they made it very easy.
Other Employees Tagged:
"Amazing experience / Great cars!"
I typically don't write reviews but the experience at this dealership was absolutley amazing! It was a strange experience, because going into a dealership you usually feel like you need to put up your guard. These guys/gals made the experience relaxed, not pushy or "salesy", and you NEVER felt pressured or rushed. From every aspect of the buying experience, they took their time to make sure you understood the whole process. Davis Wood my salesman was incredible. Again, 5 star experience with the sale. Davis listen to my needs and made the whole sales cycle easy and pleasant. Jim the sales manager is a serious top notch gentleman! He was pleasant, very accomidating, understanding, and was able to make the budget work. Finance was amazing too! The finance gal clearly explained every single document and took time to answer all my questions. The Hyundai warranty is a market leader....even on certified pre owned cars. The warranty was explained clearly and certainly put my mind at easy for the dependability and reliability of the Hyundia line of vehicles. After re-reading this I fear that people would think that it is hyperbole, trust me...it is not. Just an amazing dealership and experience! And an amazing Hyundia Veloster to boot!
"Surprisingly Pleasant Car-Buying Experience"
My wife and I stopped at Stevinson Hyundai in Longmont to test drive a 2018 used Elantra. We were pleased by the car and surprisingly pleased by the non-pressure sales staff. Jim Rosa (Sales Manager), Sean Miskell (Sales Consultant), and Chris Carnahan (Sales Consultant) were helpful, informative, and professional. At no point did my wife and I feel pressured to buy. These individuals let the quality of the product sell itself. We bought the car.
We recommend Jim, Sean, and Chris highly. The dealership is also high on our list of ethical businesses in Colorado. We will recommend it to others and look forward to continuing to do business with Stevinson.
""Totally Enjoyable Experience!""
Buying a car with a smile? Yes, it happened to us! When we found the used car of our dreams, we also found the sales team of our dreams (yes there is such a thing). From the minute we drove onto the lot to the time we left, we were treated like family rather than given the historical "pushy salesman treatment". Due to the way in which our used purchase unrolled, we had the unique pleasure of meeting numerous members of the Stevinson Hyundai team. Todd was a friendly sales consultant who never rushed our process and who listened to our wants and needs. Adam was transparent from the start and came through with a sales deal that met our financial expectations. He also went the extra mile to assure that minor bodywork was completed that gave the car that new car appearance which was much appreciated by us (amazing work, Rich)! When working through paperwork and warranties, Chris couldn't have offered a more professional and comfortable finance experience. We actually chuckled our way through the time getting to work with this super friendly guy! When it came time to understand all of the many bells and whistles that our car offers, Jim (Jaime) came to the rescue. Talk about a guru of buttons, knobs, systems, and extras, Jim was awesome! We literally could never have figured all of it out on our own. We also had the unique experience of seeing our purchase PRIOR to it being detailed and what a mess it had been returned in! Paulo, the detail specialist, literally worked miracles on our car!! Talk about night and day difference - we would encourage anyone to pay out of pocket to bring in a car to have him detail it! We drove out with a car that looked like NEW and appreciated him going the extra mile for us! We strongly recommend working with this team and considering a Hyundai! We are driving with a smile on our face with a buying experience behind us that was very positive! Thanks Stevinson Hyundai of Longmont!
"Excellent purchase experience"
Jim helped us to get into a beautiful used Hyundai Sante Fe Sport, when we had intended only a test drive. Their transparency and willingness to work with customers was beyond expectation.
"2500 dodge purchase"
Awesome experience in purchase of my dodge 2500 diesel truck! Jim was great! Phillip hope you get your door fixed up soon.. BOOMER SOONER BABY!
Other Employees Tagged:
"DO NOT BUY FROM HERE"
- Rose 2005
First off I was talked into a car that was not what I wanted. I told Jim that I wanted to look at a car so that I could get a better idea of the kind of car I wanted. Jim pushed the car on me very hard. I told him that I wasn't ready to buy, and he said let's see if we can get you qualified.
I was so overwhelmed by getting qualified, that I forgot to slow down and make sure it was the car I wanted. (It was not and didn't even meet half of my desired criteria.) I should have talked to someone like my brother before I signed the paperwork to make sure that I wasn't signing my life away.
They changed the financing after I drove off the lot. Unlike several other dealerships, they would not let me test drive the car because I did not have full coverage insurance.
Two weeks after I bought the car, I was regretting my decision. Jim being pushy is on him, but i recognize that I made a mistake. I've bought most of my cars by myself and I never felt pushed or like I was ripped off after purchasing the car. I was naive in thinking that I would have a great experience.
They would not budge on the sticker price. Despite the fact that the car had been in a fender bender when it was a rental car. They overcharged me by more than 3K, they participated in illegal practices; no documentation of how I was paying my deposit and how long I had to pay it. ( I had until the end of June to pay my deposit but wrote a check as a placer. This check was never supposed to be cashed!!) This resulted in them attempting to cash a $900 check on June 16 that resulted in NSF fees. I was too naive and inexperienced to ask for the deal in writing as well as a receipt for the check. I later learned that it is illegal for a dealership to hold onto a check without a very specific kind of receipt that states that the check is a placeholder and is not to be cashed unless the money has not been paid by a specific date. Part of my contract was that they would be paying my first months car payment. They never cut the check for me. I didn't know about this until they called me about the check bouncing. My first car payment was late because they didn't fulfill their end of the deal. I ended up getting a 17.9% interest rate, which I have been told by Valley Subaru, is ridiculous even for my credit and that my interest should have been half that.
The "only" bank that would accept my loan is High Performance Capital and it is very sketchy. Unless I mail a check, which I didn't have enough time to do for my first payment, I have to pay 3-5% of my payment amount in fees to pay it. I tried to pay the payment via debit card through the website and the app and was unable to. They recommend that you make your car payment through 7-Elleven. I have never heard of anything like that, and no one that I know has either.
The bank is now trying to install a GPS tracker, which is not in my contract.
When I expressed how unhappy I was while I was at the dealership on June 21st, they did nothing to make me happy. In fact they said that because there was no documentation about the check not being cashed, that they had no further responsibility and basically that they did not believe me. Marilyn was no longer working for the company and she is the one who did my financing package. Jim did offer to pay $20 towards my NSF fee but that is nothing compared to what they did. If that check had been cashed right after I had gotten my disability check, I would not have been able to pay rent, buy food, or pay for any of my bills.
I have never had such a poor car buying experience.
Other Employees Tagged:
"Don't buy a used car (updated)"
This is an update to a review that I posted. After posting a negative review, Scott reached out to me immediately. He was extremely concerned about my situation and took the time time to address all of my concerns and the issues that I had. We came to an acceptable resolution and appreciate the time he took to do that. I would recommend this dealership.
Bought a 2017 Heavy Duty truck from Stevinson Hyundai. Initial response was great. I purchased the truck the day I looked at it. I was so happy with my purchase that I passed on Jim Rosa information to everyone. The ONLY silver lining in this story is working with Marilyn Howieson in finance. Marilyn was awesome and the only reason that they get 1 star. After purchasing my truck, and only driving in for a couple hundred miles, I had to take it to the factory dealership while on vacation where we spent the better part of 5 hours having the truck fixed. I hadn't even put license plates on the truck. That dealership pointed out that part of the mechanical issue was from all of the mud that was caked under the truck, which they were kind enough to show me. I notified my sales representative Jim Rosa via email as soon as we got back regarding all the issues. What a surprise, 2 weeks later and I still haven't heard back. I expected Stevinson to reach out to make it but used car sales people will never change.
Here is where I am at now. Due to the mass amount of mud that was under the truck, I couldn't park it in my garage because of all the dirt that was coming off. Since it was parked outside it was hailed on with golf ball size hail on June 18. Since I obviously was not going to hear from Stevinson I washed all the mud out. 2 hours with a pressure washer got most of it. What I also realized from washing it was that even though Jim said they changed the oil, there was no way they would have been able to do this. After 10 minutes of spraying I found the oil pan and drain plug. 2 scenarios: #1 they bought the car after it was stuck in mud up to its body and lied about changing the oil and what ever other maintenance they claim to have done or #2 they have such little regard for used vehicles on their lot that after the changed the oil, an employee took it out at stuck it in the mud. Either way, due to purchasing this vehicle I get to spend money on my deductible to get the hail damage fixed, a new oil change on a heavy duty diesel truck and look forward to having more problems with this truck. I'm sure if you buy new, they will treat you better. If you buy used, beware.
".Had a great time!"
Jim Rosa my sales guy was friendly, helpful, very good at getting the job done with no hustle what so ever. The finance team went beyond also. Great place!!!!
Other Employees Tagged: