Jim Russo
Jim Russo at Bergeron Chrysler Dodge Jeep Ram
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Jim Russo

Service Manager

Bergeron Chrysler Dodge Jeep Ram

3525 Veterans Memorial Blvd
Metairie, LA 70002

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32 Reviews
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32 Reviews

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32 Reviews of Jim Russo

June 27, 2023

Dealership Rating
Employee Rating

The staff was very professional, hardworking, knowledgeable and honest. I have purchased two vehicles from them. All of my maintenance is performed by the service center. More

by tondiar
Sales Price Transparency
Recommend Dealer
Yes

February 23, 2022

Dealership Rating
Employee Rating

Sales could care less if they sell a vehicle or not and are not versed in their vehicles. Service after the sale is worse. I wouldn’t bring a radio flyer wagon for them to fix. Rude, not honest about the More

by D0808K
Customer Service
Friendliness
Price
Recommend Dealer
No
Feb 23, 2022

Bergeron Chrysler Dodge Jeep Ram responded

Hi D0808K, we are very concerned to read this review. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters if given the opportunity. Can you please provide us with your name so we can investigate the situation? You can also reach out to David Cerritelli who handles customer relations at dcerritelli@bergeronauto.com or via phone at (504) 293-5223. We hope to make things right and show you the true nature of our operations.

December 11, 2021

Dealership Rating
Employee Rating

Very good experience with this dealership. I understand why they’ve been in business for over 50 years. They made things very easy for me when purchasing my vehicle. I would highly recommend them to anyone More

by jeff.jtwein
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Valenti, Scott Tanzini

July 09, 2021

Dealership Rating
Employee Rating

Service members Always professional and friendly and do everything they can to help.My vehicle has only been brought to them for the last nine years since it’s purchase. More

by pbnj7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: McLean Bergeron, Billy Christina, Chris Laux, Luis Ramos, Danielle Watkins , Brandon Schneider, David and mike - service

May 12, 2021

Dealership Rating
Employee Rating

The salesman and to the finance crew were all top notch and helped out with any and all questions in the timely manner that I appreciated greatly!! More

by scampagne
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Noah

January 21, 2021

Dealership Rating
Employee Rating

Mike O is always professional and has done a great job looking after my JEEP! My Wrangler was returned clean and work was completed on time. Thanks More

by matthedrickiii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Luis Ramos , Mike O

Jan 28, 2021

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the review and for being part of the Bergeron Family!

December 31, 2020

Dealership Rating
Employee Rating

Would have given 5stars except for: in the previous service, they damaged the passenger "cardboard" and this time they pretended to fix it, still broken:( More

by kyriakos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 05, 2021

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for your review. We are concerned to hear about any damage created, yet due to privacy concerns we cannot address customer relations issues publicly. We never intend to cause any customer disappointment or inconvenience, and always attempt to resolve matters privately if given the opportunity. If you'd like to provide your preferred contact method in a private email to bergeronauto@gmail.com we can connect you with a senior manager.

December 30, 2020

Dealership Rating
Employee Rating

GREAT SERVICE!! STAFF VERY HELPFUL. PROMPT RESPONSE AND CONTACT INFORMATION. PROVIDED A LOANER CAR WHIXH IS A HUGE PLUS!! WOULD HIGHLY RECCOMEND THEM FOR BOTH SALES AND SERVICE More

by stevemurphy4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 30, 2020

Bergeron Chrysler Dodge Jeep Ram responded

Thank you so much for the review and thank you for being part of the Bergeron Family! We appreciate your business!

December 02, 2020

Dealership Rating
Employee Rating

Brandon was great! Got me in and out quickly for an oil change. I always receive excellent service at Bergeron. Brandon kept me informed every step of the way. More

by SCBRAMLETT52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Billy Christina , Brandon Schneider, David Whittington

Dec 15, 2020

Bergeron Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing Bergeron Auto! I'll pass on the praise to Brandon.

November 23, 2020

Dealership Rating
Employee Rating

Service advisor was friendly, knowledgeable and kept me in the loop reguarding progress on my Ram. Vehicle was ready when promised and check out process was easy. More

by dennisdunkin
Recommend Dealer
Yes

Other Employees Tagged: Luis Ramos , Brandon Schneider

Dec 15, 2020

Bergeron Chrysler Dodge Jeep Ram responded

We are so glad you were able to experience Bergeron's excellent customer service! We are happy to serve you and appreciate your business.

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