Jim Webster | Page 12

Pleasurable Experience My lease of a 2016 Avalon Limited, was my first experience dealing with Hartford Toyota, but Rich McAllister Jr. and Muhamed Efendic, made it a very p My lease of a 2016 Avalon Limited, was my first experience dealing with Hartford Toyota, but Rich McAllister Jr. and Muhamed Efendic, made it a very pleasurable one, and without putting pressure on me to do so. Both Rich and Muhamed were very cordial, attentive, informative, and as mentioned above, did not put pressure on me to complete a deal. Because of that, I was very comfortable dealing with both of them and therefore followed thru with the lease. When I picked up the car, Muhamed was very thorough in regards to the required paperwork, and making me comfortable with the operation of the car and it's controls. More

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The general sales manager will try to belittle you Jim Webster is the most unprofessional general manager I have ever dealt with, I will never buy a car from Hartford Toyota because of him. Jim Webster is the most unprofessional general manager I have ever dealt with, I will never buy a car from Hartford Toyota because of him. More

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Great dealership Friendly and professional dealership, great service, and willing to work with you. A big thanks . We will definitely recommend this dealership to any Friendly and professional dealership, great service, and willing to work with you. A big thanks . We will definitely recommend this dealership to anyone interested in buying or leasing a car or truck More

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Rude and Condescending It's difficult to understand how this guy is the General Manager. I was ready to buy a vehicle from Hartford Toyota until I met Jim Webster. I found It's difficult to understand how this guy is the General Manager. I was ready to buy a vehicle from Hartford Toyota until I met Jim Webster. I found a vehicle that I liked on the internet so I placed a call to this dealership. Mike spoke to me on the phone about the vehicle and after a few conversations and him offering me a decent price, I went down for a test drive. I first met Jill, a very nice and friendly person, and she introduced me to Leslie. Leslie and I went on a test drive together and he was very accommodating and helpful. The truck was perfect for me. We went back to the dealership and Leslie started to write down the pricing. The prices were actually higher than what I was quoted over the phone. I questioned this and Leslie spoke to the manager about it. After he walked back and forth a couple of times and not getting a clear explanation of the higher price, I walked over to the manager to ask for myself. Jim shook my hand with little effort and barely acknowledged me. He said something about invoice prices and started punching numbers into his phone. Never looking me in the eye, he shook his phone and spoke in a rude and condescending manner about how he didn't know where the price Mike quoted me had come from. Unfortunately Mike was not there to verify what he had quoted. After being treated like I was wasting Jim's time, I said "Thank you for your time" and walked out. Mike, Jill, and Leslie were all accomodating and helpful and 2 out of the three of them actually apologized for Jim's actions. Another woman who I believe was from customer relations also called to apologize. Jim never called though. I will not buy a vehicle from this dealership. A General Manager should lead by example. If this guy is a leader, forget it. Theres pleanty of other places to buy vehicles. More

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Leased My New 2016 Toyota Highlander Hybrid on 11/30/2016 I leased my new 2016 Toyota Highlander Hybrid yesterday at Hartford Toyota. The experience during the leasing process was amazingly easy and pleasant. I leased my new 2016 Toyota Highlander Hybrid yesterday at Hartford Toyota. The experience during the leasing process was amazingly easy and pleasant. Adam Foley was my sales associate during this process. He is a fine young man who really knows his business. He was pleasant and forthcoming with any information I requested. I went for a test drive in 3 vehicles, 2 gas-powered Highlanders and 1 Hybrid which is the one I chose. Adam was very thorough in explaining the equipment on these vehicles. He was very patient and kind all through the process. I highly recommend Adam to anyone looking to purchase a vehicle from Hartford Toyota. This is the second Toyota Highlander Hybrid I purchased at this dealership. I have been a very satisfied customer of this dealership since 2007. During this time I have never had my vehicle serviced anywhere else due to the professional, pleasant staff this dealer employs. The service department is the best service department I have ever encountered in all my years of purchasing vehicles. More

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A Most Pleasant Buying Experience Buying a vehicle is one of the most stressful things we can experience; however, this won't happen at Hartford Toyota. Our salesman, Leslie, was gra Buying a vehicle is one of the most stressful things we can experience; however, this won't happen at Hartford Toyota. Our salesman, Leslie, was gracious, understanding, knowledgeable, and easy to work with. He had all the answers to our questions pertaining to the RAV-4 Limited, and added information we hadn't thought to ask. Leslie & Jim made it easy for us to say "yes" to the RAV-4. We couldn't be happier with our decision. Everyone we worked with, Jim, Tony, & Leslie, made us feel extremely comfortable. We'd recommend Hartford Toyota to everyone interested in purchasing a vehicle. They're like a "family business" welcoming you into their place. More

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Quick, easy and painless I recently had tried to buy a car with no money down at other dealerships in the area and they all required at least $1000. With trying to save for my I recently had tried to buy a car with no money down at other dealerships in the area and they all required at least $1000. With trying to save for my upcoming wedding, Hartford Toyota took care of me and I had a new car in about two hours. Thank you to the Hartford Toyota family. More

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Excellent Dealership that treats its customers as family Over the past few years I have purchased and leased a few vehicles from Hartford Toyota. The experience has been nothing short of amazing in all face Over the past few years I have purchased and leased a few vehicles from Hartford Toyota. The experience has been nothing short of amazing in all facets. This is a large volume dealer that brings a family atmosphere to its customers. The staff and owners are very trustworthy and professional. They stand behind their product and go out of their way to ensure the customer is treated fairly and satisfied. More

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2017 Toyota Camry XLE Purchase Just took delivery of my wife's Camry and the experience with the dealership was excellent. From test drive to driving it home everyone at Hartford To Just took delivery of my wife's Camry and the experience with the dealership was excellent. From test drive to driving it home everyone at Hartford Toyota kept us inform and was very responsive to and all questions we had along the way. I went to at least six different dealers before deciding to buy here. Unlike some of the other places I visited I did not receive any sales pressure or bait and switch tactics. Our salesman Gabriel Ortiz was very helpful and knowledgeable about all aspects of the Camry and made our purchase a very painless process. I would buy from Hartford Toyota again for any future needs and highly praise their sales staff. More

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Pleasant and respectful My experience at this dealership was very positive. The salesman Adam was very car knowledgeable and treated me with respect and was very patient. The My experience at this dealership was very positive. The salesman Adam was very car knowledgeable and treated me with respect and was very patient. There was a good selection of models and colors. I left the dealership with a registered and insured car with plates on all in the same day. No trip to the registry! I would highly recommend Hartford Toyota Superstore. More

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