"The Best !!"
- Stan C
I met Jimmy several months ago when I was visiting the Service Dept. I mentioned that no one could find the car I was looking for. Within ten minutes the car I described was sitting at the door. Unfortunately, I was not ready to buy at that time. When I was ready, I walked into the showroom and found Jimmy. I told him what I wanted and several hours later I had bought a car that I had never seen.
The next day when I got my car "it was exactly" what I wanted. How happy am I !!
This is my second car from O'Brien Hyundai and they are just the best dealership ever. Both their sales and service departments are amazing. All of the associates at O'Brien are courteous and helpful and friendly and... Like I said... They are The Best.
"Brand new suv, sooo many times in for various repairs"
After buying our brand new 2018 Hyundai Santa Fe Ultimate suv (on Jan 30,2018), a few days later we noticed the passenger headlight had condensation, brought SUV to replace the headlight. Also noticed in front seats there were something that would poke you in the thighs when you would be sitting, if you would run your hand you could feel little spike like plastic coming up. Upon replacement of the seats the trim piece would not properly fit back on the seat, Hyundai order a replacement, had to come back left the SUV, when coming back to pick it up, we were advise that they ordered the wrong part and we would have to come back another time to replace this. After that was replaced, brought SUV couple of weeks later the Trim panel around the front seat would not fit together properly. A week or so after the passenger seat trim panel popped loose again, part had to be ordered. A few weeks after lower seat trim on passenger seat was replaced and Hyundai was notified about a clicking noise that the steering wheel was making when you fully turn it. Another few weeks after that we noticed that the passenger side rear molding was sticking out about a quarter inch, SUV had to be sent to body shop, at same time we expressed our concerned about brakes squealing at low speeds problem was never fixed. After SUV came from body shop, once you would open the trunk you can hear a noise simulating that something is loose inside of the actual trunk door. A few days ago the BSDS system failure light came on while driving on I-75, this has happened twice so far. Another recent thing has been the stereo the music would be on and all of the sudden you could only here the back speakers and not the front, you would have to turn off the stereo and turn it back on for the speakers to function properly. The suv has been back in for repairs at the shop again for new seats, check out the bsds system, the brakes, the steering wheel noise, to get a new radio and to get looked at because the suv wipers are streaking. We have contacted the general manager various time to talk to and in one instance of the last day of the month he saw us and we asked to speak to him and he just closed the door and they told us he was going to call us and nothing. The manager rex gave us an attitude when we told him that we are being nice about the subject. We bought a brand new suv and now we are stock with a lemon and we don’t have the money to get a lawyer, we trusted Hyundai and now we are even scared to drive this thing because of breaking. I left countless of emails and voicemails to the district manager D.H. Lee and no answers back. We spoke to the service manager and he said this which made us feel like we are hopeless thank you Hyundai.
Sorry for the delay. I have not yet heard back anything from Hyundai regarding your case. The only thing I have heard was from our rep, who advised me to advise you that if you are looking to have the vehicle repurchased under the lemon law, then you will need to go through the proper legal channels of the state of Florida. I legally cannot guide you through that process. However, there are laws in place to protect the consumer, and you are most certainly free to pursue that avenue. Our GM has been out of state. He gets back later this week, I believe.
Have a great evening,
"Love Obrien and Amazing Adan "
I appreciate the attention that Adan provides for me and my family. He has gain and won my trust will to him and my family as long as he is at Obrien thank you for such a great asset to your store. He does making quite fun to buy a car from truly never a dull moment with him.
"A pleasant, easy, helpful experience"
My husband and I were extremely pleased with our experience at O'Brien Subaru. We were treated like royalty, and our Forester's problem was fixed in 20 minutes. Being from New Hampshire, We had no idea what to expect from a Florida dealership. Subaru is very lucky to have a dealership as great as O'Brien selling and servicing their cars.
Other Employees Tagged:
It was a Sat. Afternoon. I'm quite sure it was Jimmy who helped us.
My experience at Hyundai with Jimmy was great! He was very informative, did not put pressure on me to make a decision and helped make the process smooth and easy. I will definitely come back for my service needs.
"Best Experience Ever"
I have never been more comfortable and relaxed in a car dealership, Jimmy and all the staff @ O'Brien Hyundai made it great! Thank you
Working with Jimmy at O'Brien Hyundai was the best car buying experience we've ever had, all the staff was very friendly and got us the deal we wanted! Thank You
This is the second car we purchased from O’Brien. At the start was a little bit challenging, but the manager Rex came to the plate with a phone call and save the day. I know there’s a lot of pressure for a customer satisfaction surveys which is the reason I’m responding to this it was mentioned numerous times during the sales process.
"Very good experience."
I am very pleased with my whole experience- This is the 2nd car I've purchased at O'brien Hyundai and continue to be impressed. Every body was very courteous and respectful.
Other Employees Tagged:
"Excellent Purchase Experience"
The entire staff at O'Brien Hyundai/Genesis was pleasant and professional. My sales consultant, Jimmy El Sayed was very patient in explaining all the many features of the Genesis, both during the test drive and again after the purchase. I am very pleased with the entire experience and my Genesis.