Joe Haner

Very disorganized took all morning to look at new car. Taking advantage of the current market way overcharged. Then pressed to take it home that day. Then business manager first found a high interest rate Taking advantage of the current market way overcharged. Then pressed to take it home that day. Then business manager first found a high interest rate until I said no then somehow he found a much better one. If I treated customers the way they did they would not come back and I won’t!! More

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Great service- I would definitely refer my friends and family! The dealers and staff were very kind and easy to work with- and no pressure! family! The dealers and staff were very kind and easy to work with- and no pressure! More

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We had a very good experience. I feel Dean our sales guy was very professional, courteous and honest with us. Andrew the finance guy was very professional and explained the numbers well. I would for sure r was very professional, courteous and honest with us. Andrew the finance guy was very professional and explained the numbers well. I would for sure recommend my friends and family to buy at this location. More

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I was lied to by the salesman and financial manager I leased a 2018 Camry LE for 3 years with an option to buy on May 21, 2018. During that process, I was assured repeatedly that there would be no penal I leased a 2018 Camry LE for 3 years with an option to buy on May 21, 2018. During that process, I was assured repeatedly that there would be no penalty if I ended the lease early should my financial situation change. Not true. The salesman, Jim Ellis and Jake Bunker, the financial manager at the time of leasing, lied. I would not have leased the car if I had known the truth. I do not recommend this dealership More

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New Toyota Sienna Great experience from start to finish. I would highly recommend the team at Machens Toyota. Sales, finance, and service are all top notch in my opinio Great experience from start to finish. I would highly recommend the team at Machens Toyota. Sales, finance, and service are all top notch in my opinion. More

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Great customer service! Greg Botham and Joe Haner were awesome to work with! Quick, easy, and to the point! Would highly recommend to others! Randy Oliver in the service depa Greg Botham and Joe Haner were awesome to work with! Quick, easy, and to the point! Would highly recommend to others! Randy Oliver in the service department is just as great for you maintenance! Great team! More

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Run away! Drove from KC to look at a certified Tundra that was well priced. Salesman knew I was coming. When I got there the truck exterior was filthy and the Drove from KC to look at a certified Tundra that was well priced. Salesman knew I was coming. When I got there the truck exterior was filthy and the back seat had several large stains, and the passenger rear tire was low (TMPS was on). I tried to make a deal that night but when we were $800 apart I asked for my keys so I could leave when the Danny actually laughed and said, "You would leave over $800 dollars". I did not like being laughed at, or the deal so I left. Started working with Joe and he was able to get the most of the back seat cleaned up so I drove back the next weekend, I told Joe and Danny that I could get interest rates in the 3's from my bank and Danny assured me the could meet or beat that due to my credit rating. When I finally got back to finance, I was offered mid 5's. When I threatened to walk I was given mid 3's. Danny told me all the tires were low and he filled them up to 32 or whatever they called for.. The TPMS light wasn't on so I took his word for it. 2 days later when I jumped in to go to work the TPMS light was on again and it was saying the passenger rear tire was low and the other 3 were over inflated (45 lbs) so I had to spend a couple hours getting a tire repaired. Danny also told me how the Automatic high beams worked so I tried them on my drive home from the dealership but they never dimmed. So, I opened the glove box to read the manual and there was no manual.. I asked Danny about that and his reply was, 'was there one last week? I don't recall seeing one".. Not, Sorry about that I'll get you one".. or anything close to customer friendly.. I have also emailed the concerns to Joe and no response. I regret this deal and will never deal with another Machens or McLarty dealership in the future. If I could reverse it I would in a heartbeat! More

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Failed to pay off trade Worst service I’ve ever had at a dealership. Bought and traded a vehicle on July 7, my trade wasn’t paid off, my loan documents weren’t finalized, the Worst service I’ve ever had at a dealership. Bought and traded a vehicle on July 7, my trade wasn’t paid off, my loan documents weren’t finalized, they lost my title, dropped my credit score, and after visiting there 4 times to straighten things out it ultimately took them until September 29 to pay off the trade and get me everything I needed to actually own the car. Terrible terrible service!! More

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Attentive and fair Extremely quick responding to my inquiries. Very eager to help and fair with no pressure. This was a great experience. I highly recommend Joe Machens Extremely quick responding to my inquiries. Very eager to help and fair with no pressure. This was a great experience. I highly recommend Joe Machens Toyota especially Greg Botham and Joe Haner. I will defiant return for service and for my next vehicle purchase. More

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Very easy experience Friendly people and quick service. Greg gave us a great price. Relaxed atmosphere with no pressure sales. I was in a car accident and everyone was ver Friendly people and quick service. Greg gave us a great price. Relaxed atmosphere with no pressure sales. I was in a car accident and everyone was very caring. More

by THEHAGEYS Verified Customer Verified Customer

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