Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
Refer Me

Joe Hilliard | Page 25

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
4.9
806 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs

Industry Experience

31 yrs

4.9

806 Reviews

Write a Review

806 Reviews of Joe Hilliard

May 12, 2022

Dealership Rating
Employee Rating

My vehicle was done when requested. Joe our service tech was very helpful, knowledgeable and very friendly. More

by Bengal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print

May 12, 2022

Dealership Rating
Employee Rating

Everyone is very nice and made sure I was well taken care of. I appreciate them! More

by celiakulmala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print

May 11, 2022

Dealership Rating
Employee Rating

Have dealt with this dealer for over 20 years and will to continue dealing with them More

by starcraft
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Brian Franklin

Helpful
Report | Print

May 09, 2022

Dealership Rating
Employee Rating

Problems with vehicle just cant be found and taken care of. Radio still having issues after update after update after update. More

by LUNYEEASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
May 09, 2022

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. We truly appreciate the positive marks for Joe Hilliard. I know you have been working with Joe for several years now and we value you and the relationship. I apologize for the issues you are experiencing with the radio. The frustration is heard loud and clear and I get it. I would feel the same frustration when putting myself in your shoes. Just know that we will continue to work towards your complete satisfaction. I left you a voicemail and also sent you an email in the hopes of speaking with you, so that we can discuss what options we can try to further help facilitate a resolution. Please contact me at your convenience as I look forward to speaking with you soon. The entire Klaben team remains at your service. Jim Arnold, jarnold@klaben.co, 330-673-3139 ext 409.

May 09, 2022

Dealership Rating
Employee Rating

Very transparent, thorough, and professional through the entire process. The Service Center was able to expedite the part needed and get me back up and running in a timely fashion. Very happy!! More

by Jody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Christopher Hamilton , Dennis Terlaak

Helpful
Report | Print

May 06, 2022

Dealership Rating
Employee Rating

Dropped off vehicle for oil change and tire rotation. Service advisor was prompt and courteous! Car was ready as promised. More

by Jeep owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print

April 25, 2022

Dealership Rating
Employee Rating

I did not have any waiting to get my car in to the service department. They also provided a ride home for me. More

by dduignan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print

April 25, 2022

Dealership Rating
Employee Rating

The staff are friendly, professional, abd respectful. I would recommend Klaben for your Chrysler Jeep and Dodge needs. More

by jazajac1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print

April 21, 2022

Dealership Rating
Employee Rating

Staff very professional- dealership very clean - service done correctly - representative ( Joe ) great to work with - overall highly recommend this business More

by jjr2
Recommend Dealer
Yes
Helpful
Report | Print

April 16, 2022

Dealership Rating
Employee Rating

Nice friendly people giving my Chrysler Town and Country good service. In an out in less than an hour. More

by DLKERR47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
1
...
24
25
26
...
81

Dealership Inventory (548 Vehicles)

new 2024 Jeep Wagoneer L car, priced at $82,795
2024 Jeep Wagoneer L
new
Gray exterior
8-Speed Automatic
4WD
$82,795
View Details
used 2021 Mazda Mazda CX-5 car, priced at $23,988
2021 Mazda Mazda CX-5
used
Jet Black Mica exterior
6-Speed Automatic
AWD
$23,988
View Details
used 2020 Jeep Grand Cherokee car, priced at $28,988
2020 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
8-Speed Automatic
4WD
$28,988
View Details
used 2023 Ram 1500 car, priced at $46,788
2023 Ram 1500
used
Bright White Clearcoat exterior
8-Speed Automatic
4WD
$46,788
View Details
used 2021 Jeep Compass car, priced at $26,988
2021 Jeep Compass
used
White Clearcoat exterior
9-Speed 948TE Automatic
4WD
$26,988
View Details
used 2015 Jeep Cherokee car, priced at $16,988
2015 Jeep Cherokee
used
Eco Green Pearlcoat exterior
9-Speed 948TE Automatic
4WD
$16,988
View Details
View All Inventory