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Joe Holt
Joe Holt, Body Shop Manager, Germain Honda of Dublin
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Joe Holt

Body Shop Manager

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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Hi, I’m Joe Holt Body Shop Manager here at Germain Honda of Dublin. Joining the Germain team in 2012 I moved into my current position in August of 2014 bringing with me 9 years of automotive experience as well as 21 years of service to our country as a member of the U.S. Army. I believe in setting an example to my team by treating each and every customer with respect and an eagerness to do anything and everything to ensure customer satisfaction. Born and raised in Columbus, OH I of course am a huge Buckeye’s fan and enjoy cheering the Buck’s on in my free time as well as spending time with my son Phillip. My favorite vacation spot is Las Vegas. I would share something no one knows about me, but then someone would know.

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3 Reviews of Joe Holt

March 26, 2018

Dealership Rating
Employee Rating

"Quick repairs with high quality"

- nickmac144 Verified Customer

Great auto body repair shop Our car was damaged in a collision and was no longer drivable. And in 2 weeks it looked like nothing had happened to it and we drove it away Thanks for making it possible!

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Recommend Dealer
Yes

Other Employees Tagged: Blake O'Bryan

Apr 12, 2018

Germain Honda of Dublin responded

We thank you for choosing our collision center for your recent automotive needs. Our team is happy we were able to get you back on the road quickly. Best Regards, Craig Ferguson General Manager

June 21, 2015

Dealership Rating

"Awesome car buying experience!!!!"

- Beckatoon

The entire staff was very attentive but I had a wonderful car buying experience with Alex Cruz. He was up-front and has a thourough knowledge of the car I bought. He was very considerate and courteous. Joe Holy was very helpful going over the tech portion of the vehicle. I will recommend this dealership and awesome salesman. Thank you for a great experience.

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Recommend Dealer
Yes

Other Employees Tagged: Alex Cruz, Jimmy Palmer

Jun 25, 2015

Germain Honda of Dublin responded

We thank you for sharing your positive sales experience with Alex. Please let us know if there is anything further we can do for you. All the best, Craig Ferguson General Manager

March 26, 2015

Dealership Rating

"Failure from Sales, Service and Body Shop (3x customer)"

- SPeachey

The TL:DR of this story is: Never, ever, ever, ever, ever (did I say ever?) trust Germain Honda sales, service, or body shop. The GM (Craig Ferguson) probably has no idea of all these issues -- such a shame. Part of me didn't want to write this review, because I've bought three vehicles from Germain Honda and had hoped that actually meant something. I also wouldn't have written this, but "three strikes" against the same dealership seems a bit egregious. With the exception of Woody Woodrow, who has been absolutely fabulous, Germain Honda of Dublin has been a complete failure for me and my family, with the following: 1) Sales treating me like an uneducated child. Being "talked down upon" from the used car manager wasn't my cup of tea. 2) The service department replacing the starter in our van, only to then drive it for more than 20 miles. When speaking with Tom on the incident he honestly said "I have no reason I could even make up for why they drove the van over 20 miles." At least he was honest about that, and he even offered a free oil change. During that same phone call I said "I'm a little leery about getting the body work I need done on the van because of these issues." 3) Had the body work completed this week. On Tuesday of this week, get a call from Bre that states "we removed the bumper to repair the van only to have one of the parking sensors break. The sensor itself had been "glued" so that no longer works. Its $300-400 to repair and your entire parking system won't work without it." Great, now I have a broken system. I decline to pay that amount, and the van work is completed. Pick up the van and low and behold...no pinstriping has been completed, even though the work order had it clearly stated on paper. According to Joe its a "5 minute fix" -- part of me is fearful that our family van may somehow break or be driven to Cleveland by the time it's actually corrected. Naturally, I have to leave work slightly early and get the striping done, because they are only open until 5pm on Friday... Fast forward to speaking with Melody Markham, the customer relations manager on Thursday morning. She seems genuinely interested in the situations I've described and assures me that she will follow up with Joe on getting the situation fixed. By 2pm Thursday, I haven't heard from anyone, Bre, Joe or Melody so I decide to call Melody. I'm not 100% what had happened, but the 2nd conversation it came across as though I had been passed on directly onto Joe, my past issues didn't seem to matter and I was bothering her. In my opinion, Steve Germain has the most disappointing dealership, service department and body shop on the Northwest side of Columbus.

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Recommend Dealer
No

Other Employees Tagged: Tom Rankin, Woody Woodrow

Apr 02, 2015

Germain Honda of Dublin responded

We sincerely apologize that we have obviously not lived up to your expectations on your recent visits to our dealership. Here at Germain Honda of Dublin we are extremely dedicated to customer satisfaction but it appears we have dropped the ball and for that we will be forever remorseful. We appreciate you allowing us to make the needed repairs to the sensors as well as provide you with a loaner vehicle while your van is back at our dealership. These items of course will be provided as a goodwill gesture as we also complete the pin striping. Our hope is that we will be able to earn your trust and faith back in our dealership and you will feel comfortable continuing your relationship with Woody. Best Regards, Craig Ferguson General Manager

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