"Quick repairs with high quality"
Great auto body repair shop Our car was damaged in a collision and was no longer drivable. And in 2 weeks it looked like nothing had happened to it and we drove it away Thanks for making it possible!
"Awesome car buying experience!!!!"
The entire staff was very attentive but I had a wonderful car buying experience with Alex Cruz. He was up-front and has a thourough knowledge of the car I bought. He was very considerate and courteous. Joe Holy was very helpful going over the tech portion of the vehicle. I will recommend this dealership and awesome salesman. Thank you for a great experience.
"Failure from Sales, Service and Body Shop (3x customer)"
The TL:DR of this story is: Never, ever, ever, ever, ever (did I say ever?) trust Germain Honda sales, service, or body shop. The GM (Craig Ferguson) probably has no idea of all these issues -- such a shame.
Part of me didn't want to write this review, because I've bought three vehicles from Germain Honda and had hoped that actually meant something. I also wouldn't have written this, but "three strikes" against the same dealership seems a bit egregious. With the exception of Woody Woodrow, who has been absolutely fabulous, Germain Honda of Dublin has been a complete failure for me and my family, with the following:
1) Sales treating me like an uneducated child. Being "talked down upon" from the used car manager wasn't my cup of tea.
2) The service department replacing the starter in our van, only to then drive it for more than 20 miles. When speaking with Tom on the incident he honestly said "I have no reason I could even make up for why they drove the van over 20 miles." At least he was honest about that, and he even offered a free oil change. During that same phone call I said "I'm a little leery about getting the body work I need done on the van because of these issues."
3) Had the body work completed this week. On Tuesday of this week, get a call from Bre that states "we removed the bumper to repair the van only to have one of the parking sensors break. The sensor itself had been "glued" so that no longer works. Its $300-400 to repair and your entire parking system won't work without it." Great, now I have a broken system. I decline to pay that amount, and the van work is completed. Pick up the van and low and behold...no pinstriping has been completed, even though the work order had it clearly stated on paper. According to Joe its a "5 minute fix" -- part of me is fearful that our family van may somehow break or be driven to Cleveland by the time it's actually corrected. Naturally, I have to leave work slightly early and get the striping done, because they are only open until 5pm on Friday...
Fast forward to speaking with Melody Markham, the customer relations manager on Thursday morning. She seems genuinely interested in the situations I've described and assures me that she will follow up with Joe on getting the situation fixed. By 2pm Thursday, I haven't heard from anyone, Bre, Joe or Melody so I decide to call Melody. I'm not 100% what had happened, but the 2nd conversation it came across as though I had been passed on directly onto Joe, my past issues didn't seem to matter and I was bothering her.
In my opinion, Steve Germain has the most disappointing dealership, service department and body shop on the Northwest side of Columbus.