Joe Mercado Jr | Page 2

Toyota of Scranton responded

Dear BOBDEFUSO, Thank you for taking the time to share your recent experience with us at Toyota of Scranton. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Joe and Stephanie during your used car purchase. We are incredibly proud of Joe for going above and beyond to address any concerns you had with the car. It's our commitment to stand behind our customers and their purchases, and we're glad Joe and Stephanie could make that happen for you. On the other hand, we're sorry to hear that your experience with Jim from financing did not meet your expectations. We genuinely apologize for any inconvenience caused. We value your feedback and will use it constructively to improve our customer interactions. Rest assured, we'll address this internally to ensure better communication and a more personable experience moving forward. Your willingness to consider returning to us for future purchases, whether new or used, means a lot to us. We're committed to making every aspect of your experience with Toyota of Scranton a positive one, and we hope to have the opportunity to serve you again. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to our customer relations team. We appreciate your honesty and look forward to the chance to improve. Best regards, Toyota of Scranton Guest Experience Team

Toyota of Scranton responded

Dear PROUD2BITALIANME, Thank you so much for taking the time to share your fantastic experience with Toyota of Scranton! We are thrilled to hear that you had a positive visit to our dealership and that you found our staff to be very friendly. We take great pride in maintaining a clean and welcoming environment for our customers, and we're pleased to know that you appreciated it. Our sales team is dedicated to providing knowledgeable and attentive service to help you make the best decision for your vehicle needs. We're delighted that you found them to be just that. At Toyota of Scranton, we understand that purchasing a vehicle is a significant decision, and we are committed to ensuring that our customers feel comfortable throughout the process. It's wonderful to hear that you didn't experience any pressure during your visit. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

COCACOLACOWBOY2029, Thank you for sharing your fantastic experience at Toyota of Scranton! We greatly appreciate your kind words and positive feedback about our friendly and helpful team. At Toyota of Scranton, we strive to create a welcoming and pressure-free environment for our customers. We understand that everyone's situation is unique, and we are committed to finding the perfect solution that meets your needs and financial capabilities. We're thrilled to hear that we were able to assist you in finding the ideal Toyota RAV4 and secure financing for you. We take pride in delivering excellent sales and service experiences to our valued customers. Your satisfaction is our utmost priority, and we're delighted to know that you consider our team to be excellent. We truly value your trust and loyalty. Even though we are aware that you have other Toyota dealerships closer to you, we sincerely appreciate your willingness to bring your RAV4 back to us for service. We are committed to providing top-notch service and maintaining the highest standards in car care, ensuring that your vehicle remains in excellent condition. Once again, we would like to express our gratitude for your kind words and for choosing Toyota of Scranton. We look forward to serving you again and providing you with the same exceptional service in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

LOUGHNEY, Thank you so much for taking the time to leave us a fantastic 5-star review. We're thrilled to hear about your positive experience with Justyn at Toyota of Scranton. Providing professional and polite service is a top priority for us, and we're delighted to know that Justyn met your expectations. It's wonderful to hear that Justyn was patient and took the time to answer all of your questions. We strive to create a welcoming environment where our customers feel heard and respected, and we're glad that Justyn exemplified this. We also appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust and continued business. It's fantastic to know that you have developed a close relationship with our dealership and that you confidently recommend us to your family and friends. We're committed to maintaining our high standards of service and providing exceptional experiences to every customer who walks through our doors. Thank you for your kind words and for choosing Toyota of Scranton. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CEF12, Thank you for taking the time to complete our sales survey and sharing your positive feedback about your recent experience at Toyota of Scranton. We're thrilled to hear that George Jr. and Cory provided you with great assistance during your visit. Although you didn't have the opportunity to meet Al this time, we appreciate your mention and we'll make sure to pass along your kind words to him as well. Our team members take pride in delivering exceptional customer service, and it's rewarding to hear that George Jr. and Cory made a positive impression. We truly value your support and feedback, as it helps us continue to improve and provide the best possible experience for our customers. If there's anything else we can do for you or if you have any further questions or concerns, please don't hesitate to reach out to us. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JALVO, Thank you for sharing your wonderful five-star review of your experience with Joe Mercado at our dealership! We're thrilled to hear that he assisted you in finding the perfect Tundra and provided exceptional service throughout the process. Joe is an invaluable member of our team, and we're proud to have him representing us. Going above and beyond to ensure our customers' satisfaction is something we strive for, and we're glad to hear that Joe made sure you were well-informed about the arrival of your vehicle. Keeping you in the loop every step of the way is important to us, and we're delighted that Joe went out of his way to make it happen. We truly appreciate your kind words and your trust in our dealership. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to provide you with continued support and excellent service. Thank you once again for choosing us, and we hope you enjoy your new Tundra to the fullest! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JKUHAR955, Thank you for sharing your fantastic 5-star sales review of your experience at Toyota of Scranton! We're thrilled to hear that Ahmad provided you with excellent service. It's wonderful to know that he was courteous and took the time to explain everything clearly to you. At Toyota of Scranton, we strive to ensure that our customers have a positive and informative car-buying experience, and we're delighted that Armond delivered on that promise. We'll make sure to pass along your kind words to him and our sales team. We appreciate your recommendation and if there's anything else we can do for you, please don't hesitate to reach out. We look forward to assisting you with any future automotive needs you may have. Thank you once again for choosing Toyota of Scranton! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JLJANOVSKY, Thank you for taking the time to share your experience with us at Toyota of Scranton. We appreciate your glowing review and are thrilled to hear that you had a very good experience with our sales team. Our team takes pride in providing helpful, informative, and truthful service to each of our customers. We're delighted to know that we were able to meet your expectations and provide you with a positive experience. Thank you for recommending Toyota of Scranton to others. We value your trust and confidence in us and look forward to serving you again in the future. Best Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MWANTA, Thank you for taking the time to leave a five-star review of Toyota of Scranton! We are thrilled to hear that you had a positive experience with us, and that our team was able to explain the car-buying process, vehicle features, and financing options to you in a clear and concise manner. We are also pleased to know that you enjoyed our dealership's spacious waiting area and deli. At Toyota of Scranton, we strive to provide a comfortable and convenient experience for our customers, and it sounds like we were successful in doing so during your visit. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Toyota of Scranton! Best Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton