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Joe Mercado Jr
Joe Mercado Jr at Toyota of Scranton
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Joe Mercado Jr | Page 4

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
235 Reviews

I specialize in a superior new car buying experience, i’ve been with Toyota for 5 years and I can bring peace of mind to your buying experience with my product knowledge and steamlined and experience I will bring peace of mind to your buying process.

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

4.9

235 Reviews

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235 Reviews of Joe Mercado Jr

November 18, 2022

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Employee Rating

It was great and they explained everything to me being a first time buyer and they where nice and polite More

by JUSTMORE84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Nov 18, 2022

Toyota of Scranton responded

JUSTMORE84, Thank you for taking the time to provide feedback on your recent sakes experience at our dealership. We are thrilled all went well. Welcome to the Toyota of Scranton family! We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 10, 2022

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Employee Rating

All you need is one word they were amazing all around good people a d place More

by WALTER.DZOCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin, Marco Valenti

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Nov 11, 2022

Toyota of Scranton responded

WALTER.DZOCH, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working with our sales team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

November 01, 2022

Dealership Rating
Employee Rating

Excellent people to deal with! We haven't bought several vehicles at Toyota of Scranton. More

by JOANNEWEISS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly

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Nov 02, 2022

Toyota of Scranton responded

JOANNEWEISS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am thrilled you enjoyed working with our sales team. Thanks for taking the time to let us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 29, 2022

Dealership Rating
Employee Rating

There was no pressure, only quality service. Did everything possible make the sale go smoothly. Will do business with again. More

by JASONDENINNO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Helpful
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Oct 31, 2022

Toyota of Scranton responded

Hi Jason, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am thrilled you enjoyed working with our sales team. Thanks for taking the time to let us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 07, 2022

Dealership Rating
Employee Rating

I have worked with this dealership for many years, and I always come here for service. More

by MBRYANT5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pat Gallagher , Michael Reilly

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Oct 10, 2022

Toyota of Scranton responded

MBRYANT5, Thank you for taking the time to let us know about your recent sales experience. We are honored to call you our friend and customer. We all appreciate your loyalty to our dealership. Thanks again and take care, MJ Preno Vice President of Guest Experience

September 29, 2022

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Employee Rating

Everyone was very sensitive and helpful. got us what we wantedadgavegreat instructions. We will be back and make great recomedatiins More

by NENE45
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Doug Stahl, Corey Boynton, Pat Gallagher, Jordan Printz, Ryan Cali , Chris Wagner

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Sep 29, 2022

Toyota of Scranton responded

NENE45, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 28, 2022

Dealership Rating
Employee Rating

Everyone I dealt with was awesome . Always customers first could ask for a better dealership to buy my new truck from !! More

by MARKGOLA83
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali

Helpful
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Sep 28, 2022

Toyota of Scranton responded

MARKGOLA83, Enjoy your new vehicle! Thank you for taking the time to let us know about your buying experience. We are thrilled you enjoyed working with our sales team. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

September 18, 2022

Dealership Rating
Employee Rating

Fantastic experience! Great interaction, attention to detail, and we got a good price. Would definitely recommend to others. More

by MRSOSKIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Sep 19, 2022

Toyota of Scranton responded

MRSOSKIL, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for recommending our dealership to your family and friends. It is appreciated. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 07, 2022

Dealership Rating
Employee Rating

Everyone pleasant and courteous at this dealership. Any questions you had were answered. Friendly atmosphere. More

by ANNETTE8103
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Helpful
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Sep 07, 2022

Toyota of Scranton responded

ANNETTE8103, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

August 12, 2022

Dealership Rating
Employee Rating

Everyone was so friendly. Great experience. First time Toyota customers. We love our new 4 Runner! More

by Liz McCarthy
Recommend Dealer
Yes

Other Employees Tagged: George Zepherin

Helpful
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Aug 15, 2022

Toyota of Scranton responded

Liz, Thank you for taking the time to provide feedback on your recent buying experience with Joe and George. We are so happy all went well and you love your new 4Runner. Enjoy! We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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