"Service Dept is professional & friendly"
This is my 3rd Escalade I've been servicing at Kuni. Knowledgeable & friendly service advisors (Omead, Joe & Amber). Appreciate they spend extra time with the customers like me. Sometimes they were helping even without appointment scheduled. Otherwise, it would take weeks to get serviced.
The only negative thing is it's difficult to schedule an appointment thru scheduling ladies (Vanessa). One time I needed an emergency repair (safety issue) and she was insisting on scheduling my appointment in a 3 weeks. I was trying to explain it wasn't a regular oil change, it was a safety issue. she didn't hear that; she was programmed to tell me Kuni was pre-scheduled for 3 weeks out. Disappointing. Thanks to Omead & Joe, I just showed up and the repairs were done in a few hours.
Thinking of buying my 4th Escalade soon.
called Joe on Tuesday appointment was Wednesday picked up my car on Thursday. doesn't get much better then that. Joe greeted me on my arrival to the dealership, provided a written estimate and was ready to set up a ride back home. give this man a raise, He represented the dealership to the fullest.
Joe greeted me as my car was being towed in. He was very through in finding out what my issue was. My car was ready the next day and all issues had been resolved.
The representative Joe was very professional and curtious. He was able to lend me a car of no charge, which was great. Joe says it would be ready in a few days. I had it towed on sunday to Kuni and I received a call on Monday morning, my car was ready by Wednesday morning. He guaranteed the problem was fixed.thank you for your great service. O
Follow up to previous service. Leaf removed from air conditioning fan. Car serviced and returned within two hours as promised. The process was quick and results were great.
"45,000 maintenance service"
Easy-to-make appointment on-line with email follow up confirmation. My service writer was very professional and personable. He reviewed the services to be performed with me and gave me an estimated completion time and cost. I received a call at the time I was expecting to hear from him, saying my car was ready for pick up. The 45,000 mile service was performed as promised. The service also required the replacement of a piece of moulding that was not replaced during a previous seat motor repair . When I picked my car up, the piece was still in the console where I left it. I notified Joe, who immediately took my vehicle back to service and replaced the moulding. Everything turned out great.