Joey Culbertson

"Great Customer Service"

- CVCUNNINGHAM11 Verified Customer

Joey provided excellent customer service and the repairs were timely! I appreciate the phone calls/texts checking in and providing updates. I always feel taken care of!

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"Recent service to my 2016 Mazda6"

- ALLY_MARIE05 Verified Customer

A long review but bear with me! I took my car in to the Motor City location as a last-ditch effort to resolve a year long issue with a transmission noise my car was making (among other issues). I had trouble getting the Bob Penkhus Powers location to understand or replicate the issues so I decided to try the Motor City location. It felt immediately different. Joey, my service consultant, was quick and efficient, but most importantly listened to my concerns and made me feel like he wanted to help me fix my car. He had a technician, Jeff(?), go for a ride with me to hear/address symptoms. The tech made me feel like he understood that it sometimes can be hard to replicate issues and overall was just very relatable and understanding as we spoke about car issues we’ve both had in the past- all part of car ownership I suppose. Overall I feel that Joey is a wonderful asset to the service team. I hope that he is there to stay and that I can continue to see him for any service my car may need in the future, preventative maintenance or otherwise. His dedication to customer satisfaction was apparent from the beginning. About the car in general- if I could go back in time I would not have bought this car, at least not in the model year that I have. I bought the car knowing that it was making a noise, almost undetectable at the time, but had no idea that it would end up being an issue like this. I bought certified pre-owned from a Mazda dealership thinking there would be a level of confidence in this vehicle but unfortunately that has not been the case. Mazda does make wonderful cars to drive, it really is their whole philosophy, but I feel like they made some mistakes with this model year. With that said, I feel like Joey and the service team at Bob Penkhus Motor City have tried to rectify the issue to the best of their ability. For that, I am very grateful and will definitely return to this location again for service on this car in the future.

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"My car"

- LINDA D williams Verified Customer

They took my car in just as soon as I got there and keep me informed what was going on. It was bad out so give me a card to come back later to get the car washed.

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"Friendly, quick service."

- KEVIN.REPLINGER Verified Customer

The service team was able to fit me in immediately for both a flat tire and a routine service visit. I really appreciated that they called me an Uber ride to work. It saved me a lot of time vs. waiting for the shuttle..

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"Excellent Service"

- Ju@n Carlos Verified Customer

I would like to thank Joey and Jeff as well as all who were involved in servicing my vehicle. I appreciate the ease of having a rental on the spot, consistent communication, and teamwork with my insurance provider. You've got an exquisite team. -Juan

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"Fantastic "

- TYNEBALLOW Verified Customer

Joey was so kind and helpful and my tech Mike did a great job repairing the recalls. Great team and I will highly recommend your services.

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"Kind, pleasant staff, clean, comfortable waiting room with n"

- JENNIFERMOWERS Verified Customer

My service experience was a very all around pleasant experience. I would be happy to recommend Bob Penkhus Mozda to others. I have been very pleased with my 2017 Mozda 3 !

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"Quick and easy"

- creese5335 Verified Customer

The service advisor was ready for me and quickly greeted me. We had a short discussion about the service to be done. The service was done quickly. The multi-point inspection was nice. I was made aware of a minor issue that I chose to deal with myself. They ran my suv through the car wash which is nice.

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"Servicing my 2014 Mazda "

- alice_snere Verified Customer

Happy with the recommendations and completing all that was needed to be done. All done in timely manner while I was waiting in the lobby room

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"Great service team"

- sdmaldonado78 Verified Customer

I came in for a scheduled oil change and learned I had other issues with my car that needed to be taken care of. Joey was super helpful in explaining everything to me and even got me a coupon to help with the unexpected costs. I’ve been coming here since I bought my car and will continue to do so until I need a new car.

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