"No other dealer needed!"
It was bittersweet that I ended up back at Ciocca Subaru only a year after my first purchase. I was rear ended and my Forester was totaled. Throughout the whole process with the insurance company, the employees at both the dealership and collision center were very helpful and concerned. Once I received notification that my Subaru was totaled, I went to the collision center to retrieve my personal belongings, and again was met with sympathy and kindness. From collision, I went straight to the dealership. After looking through the used inventory, I met again with Andy and asked him to find my car. Lucky for me, a brand new 2018 Forester had arrived that morning on a truck and she was the exact car that I lost, only a year newer. Andy was able to get me all the programs and warranties that I had with my first Subaru, keeping my monthly payment similar to the previous one without a downpayment. I cannot thank all of the people at Ciocca enough for their genuine kindness, compassion, and concern in getting me back into my beautiful Subaru!
"Daughter's first new car"
Ben was one of the best car salespeople I have dealt with. He was very knowledgeable about the vehicle and options: not just about them but how to access them and best customize them for the best car driving experience. I came to Ciocca because of Tru Car pricing. They had the exact vehicle my daughter wanted with the options & color. I signed on the bottom line in less than 3 hrs.
My daughter goes to school in Rochester and the dealer wanted to deliver the car to her before the end of the month to say that delivery was taken in month of sale. Ben lobbied on my behalf as I wanted to be there for my daughter to take delivery: father - daughter moment. Ben was able to arrange for the vehicle to be delivered at the dealership on the weekend when my daughter was coming home from school. He said he would have a big bow to place across the vehicle.
I arrived at dealership 30 mins before my daughter to ensure everything was a go. Much to my dismay, when I arrived the vehicle was still on the lot in the exact place it was when I first looked at it 10 days earlier. They was no sold sticker on it. I was concerned because the vehicle was to have a remote starter installed and did not appear as if it was moved. I was expecting the vehicle to be off the lot and prepped for delivery, ready to go with the bow as Ben promised. I had to wait until the dealership opened at 9 am to get to speak with anybody about the vehicle. Ben was there and felt very bad the car wasn't fully prepped. He pulled car into service to have the prep done. We waited for an hour, time which was well used by the delivery specialist going over an identically equipped vehicle with my daughter. The dealer did offer to buy us breakfast. I do have a nagging feeling that the remote starter was not installed and they installed it while we were there. The vehicle came out ready to go yet I'm not convinced there was any delivery prep done.
Overall - I would return here to purchase another new vehicle if the occasion were to arise, even though a proud papa moment was ruined.
Other Employees Tagged:
"Great Service and friendly atmosphere "
My husband and I bought a used Subaru from the Bargain Corral. We were lucky to have found Fernando Santiago as the salesman to work with us. We can't say enough about the pleasant experience we had in dealing with Fernando. He was very friendly, and didn't push us into buying our car. He listened to us in working with us to find the kind of car we could afford and that would meet our needs. The dealership worked with us through and through in making sure the car was in tip top shape before we drove it home, and was very accommodating in agreeing on a price that we were happy with. We would highly recommend Ciocca Subaru and especially Fernando to anyone looking to buy a car.
"Fernando treats you like family! "
- Luke H
Fernando is a great person and truly treats you like family! He tells you everything about the car you purchase and makes the process as smooth as possible! The tour around Ciocca was great and everyone is very friendly! 100% recommend Ciocca Subaru!
"Ashleyrose is great!"
I came in to look around and not expecting to buy a car. Ashleyrose was knowledegable, professional and helped get me a great deal on a car I love. John in financing is awesome too. I would highly recommend working with her to anyone looking to buy a car.
"Great people to work with at the dealership."
Everyone I dealt with at the dealership made it their job to see if I needed anything. Salesperson Mike Mohr did a terrific job of seeing that I got to test drive the cars I was interested in and then made sure the transaction went smoothly and quickly. The whole team made my purchase of an Outback enjoyable.
"Milton is the best!!"
I would highly recommend Milton! He worked on getting me a good deal that fit within my. Budget!! He has personality plus! A true gem
We had a wonderful experience at Ciocca Subaru, and it extended to the whole team we worked with. We were a bit anxious given it was our first car and it was a very smooth process. Shelby worked with us over email and phone and we received the best price for a new car with the most options, and quick and accurate replies to our questions. Donnie worked with us on site and he was consistently pleasant to work with, gave us the time we needed as first-time car buyers, helped us with the test drive, and even picked us up to drive us to the dealership! He really went above and beyond throughout the whole process. We appreciated the dealership's flexibility in meeting some challenges with our schedule. We ended up receiving excellent auto loan terms through Subaru so financed through Subaru as well. We really appreciated John's time in finding the right fit of options for us, and that he took the time to understand our needs and did not pressure us into things that we decided we did not want. It was all-in-all an excellent experience and I look forward to recommending Ciocca Subaru to others.
"Great experience at Ciocca Subaru"
I had a great experience at ciocca buying my 2018 crosstrek. I came there with limited options and my salesman Adrian got me exactly what I was looking for, in my monthly price range with the right amount down. I am beyond happy with my purchase and would refer anyone looking for a good car to go there
"Great Car Buying experience!"
Ciocca Subaru was my best car buying experience ever. Morgan Kring, Sean Jenkins & John Antigua were the best! Thank you so much!