"I got the car"
I had some initial issues and complaints, but after contacts with the Elite management team they came through to make me a satisfied customer enjoying my ride.
Other Employees Tagged:
This dealer is a scam. They show you carfax of vehicles but get most of their inventory from Canada. The issue with this is if a vehicle is transferred to us from Canada the MANUFACTURE warranty is no longer valid. But THIS dealer sold a truck claiming factory warranty left and not disclosing vehicle came from Canada. Place is a xxx
"WASTE OF 5HR COMMUTE,LIAR,UPSELLER"
- Pissed Commuter
Well I want to save everyone the time of dealing with this unprofessional establishment. So I find a ZDX that I love. Fill out finance app,am contacted by Cherie and she says she is sending it over to finance manager. She would call back by end of day. Never did. Following day I email her for up date. No reply. So that afternoon I give her a call,and she apoloigizes for the hold up. Says she is reforwarding to finance manager. I receive call from John Barbera. He is salesman at Elite. Tells me i'm approved for $0 down,that my notes would be $412 a month,and when could I come in. I let him know that I live 5hrs away. So I would fax in drivers license,check stubs,etc to ensure the loan. Which I did the same evening. I then run carfax and realize the car is from Canada,the car fax is limited and doesn't show any necessary info. I ask him is the price negotiable. He emails back and says he wont loose deal for a few bucks.I make offer and he refuses. Says they have to stay at 90% market price. That they have to come in #1 or #2 per 10 vehicles in 500 mile radius. Which in this case is a bunch of bull. Their wasn't another ZDX in 500 mile radius. He offers full engine warranty. I let him know i'd be in 6/23. I made the commute and arrived at noon. I spoke to Cherie before arriving to confirm. After my arrival it went all down hill. I meet John immediately. Am rushed to his cubicle. He ask for my original documents to make copy of. I give them to him. I ask to see the car. 45 minutes had passed. I went on lot & found it myself. After looking it over I make my way back in and wait another 45 minutes. I ask to see the keys,they NEVER brought them. JP says he is finance manager comes out and and says bank denied me and I need 3grand down. Are you serious? I was told I had been aporoved,my credit was 655 upon entering the building. Took 37pt hit after they ran my credit through multiple lenders I suppose. I asked why say i'm approved for $0 and then ask for 3 grand? He gave some spill that its the banks fault. After voicing my frustration,he says if I add my Aunts income they will approve it. She gave her info,an hr later he says it didn't work. He ask if I have anyone else with job,etc. I give two more individuals full info. One makes $4500 a month. John comes back and says none will work. Am I interested in 2013 Altima. NO,I wouldn't have driven 5hrs for a xxxx Altima. This place is full of lies,run around,egotistical men. I will be filing report with Illinois Attorney General office in regards to their shady business tactics. If your going to pay 3 grand down go to a real dealer,with real offices,and real finance team. Not some inhouse financers claiming to be a bank to attempt to swindle people out of more money. I will be leaving this review EVERYWHERE possible in regards to stopping others from wasting their time,gas,commute,& patience!
Other Employees Tagged:
John Paul Comes
, JP Finance Manager,Cherie