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John Costello
John Costello, General Sales Manager, Schomp MINI
4.1

John Costello

General Sales Manager

Schomp MINI

1001 Plum Valley Lane
Highlands Ranch, CO 80129

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7 Reviews of John Costello

July 26, 2018

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"Professional, patient, and attractive. "

- Robbie82

Anne is always very professional, versed in the product, and tried her best to get me what I was looking for that could be provided. Her best turned out amazing. Even when it looked like I wouldn't get the vehicle, she was understanding and didn't try to pressure me at all. Which was very nice (I would have folded faster than superman on laundry day), more on that point, if Schomp Mini tries to match their sales people to their customers to make for a smoother experience, they do a great job. I didn't feel that Anne was there to do anything other than get the best situation for all parties, and that's a big job when dealing with customers and your employer. I plan on owning this vehicle at least 10yrs, and might buy a new one then (10yrs is a ways off), wouldn't surprise me if Anne is in management by then.

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Recommend Dealer
Yes

Other Employees Tagged: Anne Giusti , Conner, I don't know his last name, lot tech gentleman that picked me up and brought me to the dealership

May 27, 2018

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"Bought a Broken Mini and Lost my Shirt"

- mhelmsdenver

Bought a 2015 countryman s for my wife. Immediately had a weird vibration and grinding noises on the highway. Took in for service and was twice told everything was OK. Finally on a drive with a mechanic the vibration and noise were too much to deny, the compressor acted up and the engine stalled. I was told I could have them try to fix it a third time or just return the broken car. All of this in just three weeks. I returned the car having been told I would not lose any money. I even tried to buy another car on the lot but management a Schomp Mini acted less than honorably. Refused to buy back their bum car for what I paid, as promised, and stiffed me for $2,292! Huge disappointment and completely preventable if you just do the right thing. It is easy to tell a customer, will take care of you and really care you are treated well. Words and promises really do have value. At Schomp Mini promises sell for $2,292. Sorry this, sorry that, maybe we could have fixed the bum car a third or fourth or fifth try. Plain and simple Schomp Mini sold me a broken car, promised to make it right then backtracked and stole $2,292 from me. It is a real shame. How can anyone have confidence buying here?

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Recommend Dealer
No

April 28, 2018

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"Mini rocks "

- Cstan18

Amazing place to look for a new/used vehicle. Would highly recommend. Large selection with great quality! Very helpful and knowledgable staff. Love this place!

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Recommend Dealer
Yes

Other Employees Tagged: Brian Allee , Fika Host

March 01, 2018

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"Great service and care"

- David Wegner

Our sales member, Fika, was very helpful in presenting multiple options for us to review and decide from. No hard selling, just a thoughtful approach to addressing our goals. Also, as we were working on 2 different car deals that took a bit of time due to some wrinkles on our end, her patience was fantastic. Ended up with 2 very stunning and fun cars for the house.

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Yes

Other Employees Tagged: Fika Host

February 19, 2018

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"Great experience!"

- ChiTown

The entire experience was great.. From my advisor to everyone that that made me welcome! I was well taken care of and l felt great with my purchase! So happy to be apart of my new Mini family!!!!!

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Yes

Other Employees Tagged: Lazarus Comstock , Forgot her name but she gave me a great tutorial on my vehicle and she was the best!!!

February 07, 2018

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"Went in to test drive, loved the vehicle so much I bought it"

- John N.

I went into the Schomp on a Saturday wanting to test drive a Mini and did end up waiting for a bit. Of course a nice Saturday afternoon everyone was wanting to test drive. I did not mind so much, the dealer had snacks and drinks and had some fun things to explore. When I finally sat down with a salesperson, Fika introduced herself and asked what I was interested in. After a bit of information she sat me down in one of the booths and went over what I wanted, and gave me some options. Then I got to test drive. I fell in love as soon as I was behind the wheel. Fika took me up a mountain road and I had some much fun driving the car that I was sold almost immediately. When I got back to the dealer though I still was not sure the timing was right so when I told her she did not pressure me, did not try to sell me on anything else and just said well, why don't you try the car out for a little while and then you can bring it back or if you want to buy it we can do it then. It was the least pressure I have felt in a car sales situation and while I was there for quite some time I was happy because the car was definitely what I wanted. When I did decide to purchase I came back with my trade and the paperwork and experience was no problem at all. I definitely would purchase another vehicle from Fika and probably another Mini from Schomp in the future. Might even have to buy my daughter one now. John, the manager was also easy to work with and I was very happy with the experience.

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Yes

Other Employees Tagged: Fika Host

February 03, 2018

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"27 years of buying with Schomp"

- db

We have bought several cars with Schomp over the years and they are always very professional. Fika was a pleasure to deal with and extremely efficient. She worked hard to get our return business and made the transaction very easy. I highly recommend working with her. John Costello was very helpful as well.

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Yes

Other Employees Tagged: Fika Host

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