Lewis Toyota

The folks at Lewis Toyota are exceptional in service! We are on a cross-country trip and our power steering went on the blink. We made it to Lewis Toyota and they got us in late in the afternoon, diagnos We are on a cross-country trip and our power steering went on the blink. We made it to Lewis Toyota and they got us in late in the afternoon, diagnosed the trouble, and had it fixed by midday the next day. All this while being unfailing kind and accommodating in every way. I'm so grateful that if we had to have this happen, it happened in Topeka! Thank you, thank you, Ray Brown and the rest of the team! You're my heroes! (Because we live in another state, we're not likely to buy a car from Lewis Toyota, but if we could, when the time comes, we definitely would! What a great dealership.) More

I had my toyota in for Toyota Care oil change at 15,000 miles. After over an hour, they said it was done and handed me the printed inspection results, stating all tires were at 36 PSI, tread depth good, a miles. After over an hour, they said it was done and handed me the printed inspection results, stating all tires were at 36 PSI, tread depth good, and brakes good. Upon entering the vehicle, the check tire pressure light was on and when I questioned the service advisor as to why they falsified the inspection, he just said they were busy and tech forgot to do it. When I further pressed the issue, stating he clearly signed off that tire pressure was a 36 PSI yet if he did that, it wouldnt have a light on, he just said he forgot and dismissed that his tech falsified documents....which make me worry they didnt actually do a full service they claimed they did and charged for. Brought this to service managers attention over a call and was told he would check camera and get back to me...which never happened. Toyota itself got involved and documented case, but they cant do anything to local dealer and dealer claims they reviewed cameras and apologized. DO NOT TRUST THIS LOCATION!!!! If they cant be bothered to check tire pressure and would rather lie in documents than that...who knows what else they are or arent doing on your vehicle. More

My wife and I had a great experience purchasing our new Tundra from Lewis Toyota. We were flying in from out of state and our Salesman Oz had a car sent to pick us up in Kansas City and take us to the dea Tundra from Lewis Toyota. We were flying in from out of state and our Salesman Oz had a car sent to pick us up in Kansas City and take us to the dealership. Oz was always available through the buying process as we awaited for our allocated truck to come in. We also worked closely with Niki LeDuc throughout the buying process, she never pushed us on add ons, but allowed us to make the best decision for our family. We love the New Army Green Tundra and are appreciative to the team at Lewis for their help during the purchase. More

Oil change turned into a nightmare! We brought our Camry into Lewis Toyota for an oil change and tire rotation preparing to leave town the following day. On my commute to work the following day my car began into Lewis Toyota for an oil change and tire rotation preparing to leave town the following day. On my commute to work the following day my car began to hesitate and when exiting the highway a huge amount of smoke came from the tail end of my vehicle, so much so that I couldn’t see anything behind me. I made it to the side of the road. We towed our car to another Toyota dealership where we were told that Lewis Toyota had overfilled our car by two quarts. The dealership that was working on my car contacted Lewis and they agreed to cover the repairs. There was oil everywhere including debris through the fuel system. When I received my car back six days later I was told I’d need to wait and see if anything else went wrong with it due to the overfill. The list of things that can be damaged is long including gasket, seals , sensors, Catalytic converter, crankshaft, fuel system issues to name a few. We had NOT even received a phone call from Lewis. I made contact with them as now I had a car that I commute and travel out of town for my job. I was now supposed to wait for the next issue to happen and Lewis would determine at that time if it was caused by the overfill or not. To keep me from being stranded or stuck with repairs that may fall in our lap we decided we had no choice but to get a different vehicle. We could not sell it outright as we could not in good conscience sell a vehicle with so many potential issues. Lewis said they would give us a “great” trade in value and a “deal” on a new vehicle which we had no choice but to go through Lewis as once again our options were limited due to the damage. Steve Ramer was the sales person which was NOT a good experience at all. The good deal Lewis promised us ended up being sticker price and trade in value ended up being $4000 less than they posted our car for the following day. Mind you they posted our vehicle the following morning after we dropped it off the evening before, which means they didn’t have time to do a lot, if anything to check for other issues even though we told them in an email, in person and over the phone that the car was still hesitating at times. They also listed our car with 10,000 less miles than it actually had. Needless to say we will NEVER use Lewis Toyota for anything ever again. More

I won't mention any names as we are not trying to ruin someone's livelihood, but our experience at Lewis Toyota in Topeka KS was terrible to say the least. Sales people were nice at first but became extre someone's livelihood, but our experience at Lewis Toyota in Topeka KS was terrible to say the least. Sales people were nice at first but became extremely pushy towards the end. They even almost ordered us the incorrect car until we corrected them on it TWICE. Prices were never clearly communicated and many things were hidden from us throughout our visit. There was absolutely no transparency at this dealer and things kept getting changed without us being informed. Honesty was another big issue for us with this specific dealership. When we started signing the documents, the VIN number on the documents was incorrect and they never made any attempt to correct this. Additionally, they also tried to get us to sign loan documentation and refused to give us our APR and monthly payment. At the end, we decided not to take the car they took their anger out on us, which was very unprofessional of them. Therefore we chose not to purchase from them and take our business elsewhere. Because of this experience we will not recommend family and friends to them and we will no longer take our car to Lewis Toyota for routine maintenance. More

Steve Ramer is very professional and provided us with the information to make an informed purchase. Steve made the purchase a pleasant experience and would definitely look for him the next time I'm in the ma information to make an informed purchase. Steve made the purchase a pleasant experience and would definitely look for him the next time I'm in the market for a Toyota. Our family made a 4 hour drive to purchase from Steve and Lewis Toyota based on the attractive pricing and the quick and thorough response with no surprises when we arrived. Thanks for going above and beyond to make this a great experience. More

John was great to work with. He made the whole process very easy. I'm sure I'll be looking him up for my next car! very easy. I'm sure I'll be looking him up for my next car! More