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John Decker
58 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
38 yrs, 10 mos
Languages Spoken
English
58 Reviews of John Decker
March 26, 2019
Took car in to get service As always, the service is excellent and the Shuttle driver was very nice and courteous. I had to leave the car due to a part being order but everythin As always, the service is excellent and the Shuttle driver was very nice and courteous. I had to leave the car due to a part being order but everything was a great success. More
by GTBLACK1
Verified Customer
Helpful 
March 17, 2019
in for regular maint John Decker is always the person I call, he is very good, always makes sure to update me on when my car will be ready, and calls me to pick up in time John Decker is always the person I call, he is very good, always makes sure to update me on when my car will be ready, and calls me to pick up in timely manner. one of the good guys More
by NLOFTIS56
March 03, 2019
John Decker The ONLY nice thing about this dealership are the Toyota cars they sell and John Decker who seems to be the closest thing to one who cares and one who The ONLY nice thing about this dealership are the Toyota cars they sell and John Decker who seems to be the closest thing to one who cares and one who can be honest. Why he stays I’ll never know. But glad he does. Service is not good. Just tolerable. Every time I go, they leave something off or not done to my car. More
by praiz2m
February 25, 2019
Great Service and Custom Service Experience I have used this Toyota Dealership for over 30 years and have always had excellent service and the personnel at this dealership are outstanding. I wou I have used this Toyota Dealership for over 30 years and have always had excellent service and the personnel at this dealership are outstanding. I would highly recommend this dealership to family, friends or others who are looking to purchase, lease or get their current vehicle serviced. More
by jim bailey
February 08, 2019
A certified Toyota that should've never been certified. Purchased a Corolla XLE, after a few months I took it to an stereo shop to get an upgrade in my sound system, the tech notice that my windshield was c Purchased a Corolla XLE, after a few months I took it to an stereo shop to get an upgrade in my sound system, the tech notice that my windshield was coming unglued at the top corners. When I took it the the service dept. the guy who attended me (John) told me that my warranty was already expired, I told him that it was a Certified Toyota. Both he, and his supervisor (Todd) gave me wrong info. regarding my warranty, they told me later that they would fix it out of "good will", that caused me to take a closer look at the certified warranty website (toyotacertified.com), that's where I saw exactly what is covered and the terms, I also saw that there were some things that according to the 160-point inspection shouldn't have passed that inspection; 1) Glass was NOT free of improper repairs 2) Paint was NOT free of swirl marks 3) Carpet was NOT free of holes and stains etc. [My previous car that I also purchased there also had stains in both front and back, and smelled like urine. After a couple attempts they still could not get the stains out, I finally got them out myself with some Simple Green] So the next time I went there I bypassed the service dept. and saw both Ben Moscrop and Delano Palmer (who happened to be at Ben's desk) they both did a great job at attempting to resolve my car's problems, however, the guy who they hired to replace my carpet did very shoddy work, he didn't even take the old carpet out, he simply placed a new carpet over the old! Needless to say it does NOT look good. There are some outstanding people that work there i.e. Ben Moscrop and Delano Palmer and Bethany at the service dept. and others, however, there are others that quite frankly seem to have a habit of dropping the ball when it comes to doing their job. More
by benji77
Other Employees Tagged: Ben Moscrop, Laura Cardona , Delano Palmer
February 04, 2019
Good Service, Simple, and Easy I run a local repair facility and after having the repairs completed we had a service light that we could not get to re-set...The guys took it in with I run a local repair facility and after having the repairs completed we had a service light that we could not get to re-set...The guys took it in with a copy of everything we had done to the vehicle and traced the issue back to a headlamp which had been replaced during the repair but was not functioning properly...they notified us of the issue and the solution and handle it promptly and also re-calibrated the parktronics system so that we could get our customer back on the road as quickly as possible. More
by Rainbow324
Other Employees Tagged: Adrian Brown
January 29, 2019
4Runner This is my 3nd 4 Runner, the first two was brought at a different dealership, Atkinson Toyota has been the easiest to deal with, prices were better an This is my 3nd 4 Runner, the first two was brought at a different dealership, Atkinson Toyota has been the easiest to deal with, prices were better and service dept. is the best I have ever used More
by jnjbrandt
Other Employees Tagged: Justin Gregg, James Hamilton
January 16, 2019
Experience Excellent work and customer service, I always receive the best service work, customer service, and pricing when I bring my Toyota Tundra to Atkinson T Excellent work and customer service, I always receive the best service work, customer service, and pricing when I bring my Toyota Tundra to Atkinson Toyota More
by bob.baima
January 16, 2019
Very long wait I had an appointment, yet after 2.5 hours of waiting, my car still had not been seen. The staff (John) was really friendly however, and he let me get I had an appointment, yet after 2.5 hours of waiting, my car still had not been seen. The staff (John) was really friendly however, and he let me get my car because I wasn’t able to wait any longer. I did not receive any service. I will take my car elsewhere in the future. More
by Jennab762
January 10, 2019
Service It’s the best dealership in the area and I trust the service department to do a fantastic job every time keep up the fantastic work It’s the best dealership in the area and I trust the service department to do a fantastic job every time keep up the fantastic work More
by badasstexan83
Other Employees Tagged: Gerald Battles, Jose Magdaleno, Colin Marckwardt, Frontis Green, Jack Smith , Adrian Brown, David Ezell, Mun Kelley, Jason Williams
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