"Service that goes the extra mile"
- harold and jill
I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 this past month. Over the years he has gained my trust because he is truthful, ethical and goes the extra mile to make sure you get the treatment you expect when buying a fine automobile. I have never had to make a return trip for any service. It has always been done the right way the first time in. Knowing we were leaving for a long trip and my concern over a cooling system/ turbo recall, he went out of his way when he saw me in the dealership to come over and reassure me that it was safe to make the trip. That reassurance meant a lot!
"John Hanson "
John Hanson is the reason I keep coming to Danbury Audi to have my various Audi vehicles serviced. He is very knowledgable and tells it like it is.
"Feedback from Customer"
Al, is a real professional. He is a straight shooter who knows these cars inside and out.
I have truly enjoyed working with him regarding my Q7. Awesome, professional and always polite. Thanks Al.
"Reliable, thorough and does the best to save me money"
I have worked with John Hanson since I first bought my current car (now had it for 5 years) and he has been extremely helpful in making sure I get the best deal. He knows what can go wrong on my car and advises me when to do work and when not to do so. He seems to be "on my side" even though he is a company employee. This makes me trust him and not feel I always have to get a second opinion. I'm glad he takes care of me and my car(s)!
"Tom Weeks was knowledgeable and thorough. Although I had..."
Tom Weeks was knowledgeable and thorough. Although I had decided on a model, he provided additional information to confirm my decision. Tom lives in Ridgefield, CT, across the street from good friend, which gave us an additional bond. I took a week to make a final decision, and Tom was always helpful and patient. He demonstrated the car to me, my daughter, and a good friend on separate occasions. The car has comprehensive instrumentation (to say the least). Tom took time to sit in the car with me and explain all the buttons. No doubt I will have additional questions, and he will be there to help. He called me a couple of days after the delivery to confirm his interest in my experience.
This is my second new car purchase from Danbury Audi, and although Tom was the sales contact, my very positive experience with John Hanson over seven years with the first car (Audi TT) certainly was a factor in my decision to purchase a second car from Danbury Audi.