John Hanson

We have owned a 2001 allroad, two 2006 A45, 2010 A4 sedan, 2010 A4 avant, 2013 S4, and 2011 Q5 which was bought brand new and maintained 100% at the dealership. An independent shop recently found that sedan, 2010 A4 avant, 2013 S4, and 2011 Q5 which was bought brand new and maintained 100% at the dealership. An independent shop recently found that the Q5 rear subframe is rotting away into dust and the car is unsafe to drive. Despite the car being in otherwise mint condition, our decades long loyalty to Audi, and having spent a fortune maintaining at the dealership, Audi will not do anything to help with this ~$7000 dollar repair. Encountered a similar issue with our Mercedes Benz C300 - Mercedes-Benz covers replacement of subframe in full. Very sad to say to STAY AWAY from Audi- they do NOT stand behind their cars, or show any appreciation for loyal customers. Audi Danbury Service Dept is excellent , but Audi USA sucks… More

Helpful 0

Report | Print

The absolute worst “service“ center I’ve ever encountered. I was stuck going here for the past 4 years because he had services we already paid for, and just horrible service. then today, we s encountered. I was stuck going here for the past 4 years because he had services we already paid for, and just horrible service. then today, we still had one more oil change and maintenance and they just told my wife that they will be charging us now. I’m going to file a formal complaint with Audi against these crooks. We left and will get service elsewhere. stay far far away from this place! More

Helpful 0

Report | Print

Great service. Dealer doesn’t disappoint long team customer. Audi q7 Will buy again at Danbury Audi Dealer doesn’t disappoint long team customer. Audi q7 Will buy again at Danbury Audi More

by dfish749 Verified Customer Verified Customer

Helpful 1

Report | Print

Great work & communication throughout the process. Liked the video support to illustrate the work done Liked the video support to illustrate the work done More

by DSCAMPOS Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and very knowledgeable. This is my fourth Audi I have been bringing to Danbury Audi for service and have never had a problem. This is my fourth Audi I have been bringing to Danbury Audi for service and have never had a problem. More

by NICKCOLONESE Verified Customer Verified Customer

Helpful 0

Report | Print

Quick, efficient and most important friendly! The customer service is top notch and that’s really hard to find. The customer service is top notch and that’s really hard to find. More

by LAURENBELARDINELLI Verified Customer Verified Customer

Helpful 0

Report | Print

I was met and greeted very professionally. The service to be done was explained and was directed to the waiting area. All was excellent. The service to be done was explained and was directed to the waiting area. All was excellent. More

by JARTIMMONS52 Verified Customer Verified Customer

Helpful 0

Report | Print

Always courteous and professional. The service staff is organized and provides timely check in and check out whenever I have visited this dealership The service staff is organized and provides timely check in and check out whenever I have visited this dealership More

by CURLEE09 Verified Customer Verified Customer

Helpful 0

Report | Print

Each of the service individuals that I have worked with have been outstanding in all ways! have been outstanding in all ways! More

by cmanos Verified Customer Verified Customer

Helpful 0

Report | Print

I go out of my way to service at Danbury. They are the best around. They are the best around. More

by REVMEISTER62 Verified Customer Verified Customer

Helpful 0

Report | Print