My experience with the dealer, Matt, was excellent. He has been very helpful. Unfortunately my truck was defective upon delivery and, a week later, is still in the shop. They said they can’t figure out how to fix it. Matt secured a loaner truck for me which was very nice. I gave them 4 stars because the truck defect was not the fault of the dealer and they have handled it great. I took away a star for the buying process. They are WAY too pushy with the service plans. I’ve dealt with this before and have never had a dealership be so aggressive about it and I find it extremely annoying.
Other Employees Tagged:
The staff is always helpful and cheery. The work is always timely. I always enjoy the additional complimentary offerings that accompany a fresh cup of coffee or water.
"Oil change and minor repairs "
Did routine oil chang and repaired gate lift gas shocks. Easy back seat was reprogrammed. Applied my lifetime warranty and the whole experience was great. Technician spoke to me personally about programming issue and oil. I was treated very professionally.
"The BEST dealer around"
I was in a wreck in April and totaled the Dodge Ram I had. I have dealt with Champion Dodge around 30 years. I ran into the owner of Champion Dodge and we talked about what happened. I later found a truck I wanted to get down around Louisville. I told Fernando about it and he told me when I was close to being ready to get my new truck to let him know. I talked with him on Thursday and he had that truck up here the next day on hold waiting for me. I wanted to change the windows on the truck and I had most of the administration helping me. My sales agent was "Doc" Pickens and he did all he could do to help me. Now I ask you where can a person have a great sales agent helping you. Have the Champion Dodge faculty helping you. Then even have the owner of the entire Dodge dealership helping you. I even had the people from the service department who know me , helping in any way they could. This is the only place I will ever get my vehicles from.
"Professional all the way "
From the very moment I scheduled my appointment to the time I left the lot, I was treated professionally and with honesty and care. Rates were reasonable and workmanship was thorough. Also, the waiting room chairs were incredibly comfortable.
My only complained that I have was I was told that the 2nd car would be just like the 1st one with the exceptions of 4x4 and color so I bought the 2nd unseen but I am not complaining I am pleased with both deal. I think all of you for all of your help
- Whimsical Opa
This is a great place for your vehicle. I will go back. We have used this dealership and trust them completely. Always looking out for our interests
"Purchase a new Jeep Compass"
Overall, Champion Chrysler, Jeep, Dodge is an excellent dealership. I have been doing business with them for over 15 years and it is always a positive experience. Both the new car sales and service departments are knowledgable and fair. You cannot find a better product sales group. Very friendly and honest. Kevin Lane assisted us with our new vehicle purchase and meet our every need. We will be back for all of our vehicle needs.
"Had to Get the Police Involved"
- Dodge Journey
Edit to reply to the business response below:
1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not pay the claimed diagnostic fee”. I did not yell at anyone, I never yelled at anyone in my life!!
She did however ask me twice if I changed my mind and would like to pay the fee with a smile on her face, didn’t see tears, and anyone to cry!
2- The Police officer was so pleasant when he left you and started talking to us, he made sure we are OK and we confirmed to him that the issue was resolved. I never saw him yelling or raising his hands while he was talking to you.
3- I wonder why would you sue me and “allow the legal system to do its job” when your business is the one that backed out after I called the police? I wish you the best of luck in your legal pursuit and yes, I will not visit your business any more.
I won't judge this business "except with my star rating" but I will put in my experience and what occurred to share with you guys and see if you really want to do business with this place where you end up calling the police on them:
I own a 2015 Dodge Journey RT AWD, very nice vehicle, I take the family out in long trips whenever we have a chance or in my downtime. One day, I was driving it and noticed that the engine hesitates when trying to go over 50 mph. Not the best news for me as I care of this car! This is the first time I visit this dealership and I drop off the car, here how it went:
Me: "Dropping off the car to be checked as it seems the engine is hesitating and jerking when accelerating".
Them: "sure, it will be $113 to diagnose the problem and then will let you know of the cost of repair and can go from there".
Me: "Great, please take your time and please call me when you find out what's going on"
Around 4:30 they call me.
Them: "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating. For him to find out what's causing that we want you to authorize us to diagnose the engine and this will cost $360".
Me: "but you guys said it is going to be $113?"
Them: "The $360 doesn't substitute the $113, it is an additional amount to be paid" !!!
Me, after choking on my breaths: "I'm coming to pick up the car"
I went to the dealership to pick up the car and they still want to charge me $113 for a diagnosis that was not completed. The only outcome of this so-called diagnosis is as mentioned above "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating."
If I drop a car mentioning that the engine is hesitating, how do you charge me $113 just to tell me the exact same thing "the engine is hesitating"?
I asked to speak to a manager, the manager came and said that they couldn't complete the diagnosis because I don't want to pay an additional $360. I informed him that the agreement is to pay $113 for the diagnosis, not $113 and a surprising additional $360. I asked him not to charge me $113 diagnosis fee because there was no diagnosis, and the outcome is that they couldn't identify the problem and only told me you are right, the engine is hesitating.
The manager insisted that I pay the fee even when the diagnosis is not done or completed, or he is holding the car key until I pay. I informed him that I'm calling the police department and he said OK.
I called the police requesting for an officer to come over "the dealership staff are listening". I informed the police that my car keys are being held at the dealership since they are asking me to pay for a service that hasn't been done.
Few moments later, the manager approached me and said "OK, here is your diagnosis, your car coils are bad", I told him "but I thought you wanted me to pay $360 to diagnose the engine and find out what's the problem. Now you say it's the coils, after I called the police? So why you asked for the additional $360 too? Is it really the coils?".
Few moments later, the advisor that was supposedly taking care of my car, Keisha, very nice-looking gal, yet so deceiving and so eager to get me pay the additional $113 + $360, comes out and says that the manager agreed to take out the $113.
After this ordeal, I took the car keys and before I leave I call the police department again and let them know that the issue has been resolved, and that the officer doesn't need to come over. I thanked them for the notion of sending him to the dealership "but the office came anyway". after all, this played a good part in making the dealership realize how invalid the $113 charge that they were asking from me.
Parties involved: Jeff Klein, John Lutane and Keisha Tranbarger.
Did I really need to pay them the diagnosis fee for a diagnosis that never happened? For a diagnosis outcome where they only tell me "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating."? And then hold the car keys until I pay them for no service?
Don't let the smiles fool you. I had a good experience the first couple of times I visited this service department so I came back, but when it comes to more complicated problems, they earn the time old reputation dealerships have for poor diagnostics and hidden mark ups.