"Easy and fun"
- Red Rock
I just bought my second Subaru from John Martinez at Austin Subaru. He understood exactly what I wanted and took me straight to the perfect fit! Thanks!
The level of service and customer care at the Austin Subaru is extremely thorough, and exemplifies their values of providing the best service taken seriously.
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"On time, friendly staff, nice lounge"
- Tex 4
Service team was prompt, staff remembered me, perfect latte and dog biscuit! Employees seem to be happy in their workplace. So glad I bought at this dealership.
"Great experience "
- Chris Hendel
This is my second time getting a Subaru from Austin Subaru. I picked up my new cross trek last week. John Martinez made the experience flawless extremely efficient and event helped me outfit my new car with the exact roof rack I wanted. Overall the experience was 5 stars just like the first time I purchased a Subaru from John. I would highly recommend Austin Subaru and tell my friends/family to work with John Martinez. Also the service department is incredibly quick and professional. Thank you Louis (Chris) Hendel
"First Subaru purchase"
Have had my Crosstrek for a week now... Extremely happy with it, and the entire car buying experience I had here! John Martinez was my sales rep, referred to me from friend who bought one here from John as well.
John was personable, straight-forward, answered all my questions and made the process pretty seamless from beginning to end. Ended up with a really great and fair deal, and I appreciated the time it took.
Kudos to the rest of the team, as everyone was very attentive and professional, and I felt at ease the entire time. John and the entire team there exceeded my expectations! This is my first Subaru, but likely will now not be my last. :)
"Great Experience "
- Kyle Murphy
This was my first car buying experience and it was great! I came in early for my appointment and they were able to accommodate me. I told my sales guy (Erick) what car I wanted and they didn’t try to sell me anything more expensive. I have been driving the for about a week and it’s been great! Very happy with my car!
"Terrific no-hassle experience!"
Austin Subaru was the first of several dealerships I visited. They set the bar and I went with them in the end. I appreciate that John offered help and was very responsive when I needed something from him. He didn't pressure me and he was forthcoming when I requested information. There were no surprises. Austin Subaru went above and beyond to expedite re-locating a car from Houston and they worked quickly to remove pinstriping from the car.
I really enjoy the friendly atmosphere in the dealership. I enjoyed talking with every person I met there. I'm actually looking forward to hanging out in the cafe when it comes time for my 6,000 mile service. Overall it was a very pleasant experience.
"Incredible Customer Service "
- J. Bessenhoffer
We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but also for the integrity and EXCELLENT customer service of the dealerships. When I walk through the doors of Austin Subaru, I know that I am going to be treated with respect from the sales floor to the service department.
As a woman, buying a car can be an infuriating experience. At other dealerships I had salesmen question my ability to drive a manual transmission, drop women-driver jokes, try to TELL me what I wanted, talk over me to my husband, and give me the run around with numbers.
Working with John Martinez on my latest purchase was hands-down the best experience in purchasing a new vehicle I have had. Each time I test drove a car, he tossed me the keys and said "go for a spin and let me know what you think!" He was extremely informative and he talked with me, not at me. He gave me space to make my decision and not once did I ever feel like I was being SOLD something but rather being assisted with my purchase. For that I will gladly hand over my money.
Other dealerships could learn a lot from the folks at Austin Subaru.
"Great experience "
John was very friendly and although busy, took the time to fully explain many of the features of my new Forester. Also ensured I received my gift card for the test drive I initially took!