John Paul Buttermore

Great selling you a GMC vehicle, but it turned into a lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus months to resolve with no help from the Markley dealership. Asked for refund on after market part for 4 months, for a part that was ordered and never received. Asked for help on who contact for stating the buy back process, and it was a drag your feet, not the dealership problem. Asked for loaner car during the repair process (when we thought it could be repaired) and Markley said there is a waiting list, or we could went a car (would not be fully reimbursed from GMC if we did). waited and waited for communication from Markley....and they would not help, several areas of the managers contributed to this low rating. a "0" for after sales support. If you get a lemon from here and do the buy back process, make sure to take any after MFG parts off of the vehicle. Also make sure to cancel any extended warranty purchased and get a refund. Lost $2K+ on a GMC truck only driven 2200 miles and would have lost an additional $5K if we listened to the Markley managers (or lack of information). Not a good experience. More

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Great service and a very professional staff. They exceeded our expectations in every way and our new 2023 Denali 2500 HD is amazing. Thanks Mike and the entire staff for going the extra mile. We They exceeded our expectations in every way and our new 2023 Denali 2500 HD is amazing. Thanks Mike and the entire staff for going the extra mile. We'll be back to order our Yokon Denali soon. Boom Baby!!! More

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Patty Nelson was wonderful! Patty listened to what I needed and knew exactly where to guide me. She helped me through understanding paperwork and ensuring I was getting the best Patty listened to what I needed and knew exactly where to guide me. She helped me through understanding paperwork and ensuring I was getting the best deal. Markley motors has made car shopping such a lovely experience. Thank you! More

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Poor warranty service Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the f Made appointment for 2019 GMC sierra 1500 SLT. Both of my back mud flaps had broken this winter with less than 10k miles on the truck. Both of the front mud flaps were in perfect condition. I have not driven the truck in any unusual situations. Most rigorous driving was in Nebraska pheasant hunting on muddy roads. Dealership refused warranty.. In addition, my front end was so out of alignment that two tires were ruined in 8000 miles. Dealership refused to consider even though I had an alignment report, and showed them the two bad tires present at the dealership. Total BS. This dealership used to take care of customers. Now they are rude and obstinate. All my service is going to Kings in Loveland. More

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They got me checked in right away, my car was pulled into service sooner than i was told and they had me done and on my way before i was expecting. service sooner than i was told and they had me done and on my way before i was expecting. More

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Awesome! I found purchasing the Honda fit was a smooth transaction. Gary was organized, efficient, and explained every detail to us. It was a great experience I found purchasing the Honda fit was a smooth transaction. Gary was organized, efficient, and explained every detail to us. It was a great experience! More

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Markleys is simply the best!Kind, courteous, Markleys is simply the best! Kind, courteous, knowledgable, professional and the staff always has time to take care of their customers. 14 cars late Markleys is simply the best! Kind, courteous, knowledgable, professional and the staff always has time to take care of their customers. 14 cars later, I won’t buy from another dealer. More

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Great service team I brought my CRV in for service. It has been going to Markley since it was purchased. They extend the manufacturer’s warranty if all service is done I brought my CRV in for service. It has been going to Markley since it was purchased. They extend the manufacturer’s warranty if all service is done at Markley. Great team and every 5th oil change is free. More

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Worst Car Buying Experience They told me one thing to get me in the door and purchase a car and then changed the terms last minute when I was signing the paperwork. The person wh They told me one thing to get me in the door and purchase a car and then changed the terms last minute when I was signing the paperwork. The person who handled the paperwork at the end (Lane) was very pushy and rude and aggressive. He was the person that made this experience so bad. I was able to talk to a manager after all of this and he was very helpful but when the issues he was addressing weren't working out, he just stopped responding. I've worked in customer service and have also bought several vehicles before with no issues. This situation was handled very poorly. I won't be going back and none of my friends and family will either. I'm in the MBA program at CSU and maybe I can make it a group project to write up an alternative customer service approach in one of my business management classes. I've already chatted with a few and it doesn't sound like I am alone with having a bad experience at Markley. More

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Customer service that is second to none! Today I would like to speak to the high standard of excellence in customer service as well as the quailty of work done in the body shop. My experience Today I would like to speak to the high standard of excellence in customer service as well as the quailty of work done in the body shop. My experiences at Markley Motors have kept me coming back for 14yrs. for 4 vehicles. I highly recommend Markley to anyone looking to have a car buying experience vs. a transaction with very kind, knowledgable people. I would like so much to give a special shout out to Gary Ihle who I cannot say enough to express how appreciative I am. Gary is quite adept at listening, answering questions, exploring options and fluidly demonstrates fantastic interpersonal skills. He is a true asset to Markley. Thank you's as well to Jean Paul, Tim and Kevin in the service dept. More

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