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John Rivera
John Rivera, Express Service Advisor, Austin Subaru
5.0

John Rivera

Express Service Advisor

Austin Subaru

8100 Burnet Road
Austin, TX 78757

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John moved from Hawaii to Austin in 2016. He enjoys spending time outdoors hiking on parks and trails. His hobby is downhill skateboarding.

Dealership Experience

2 yrs, 4 mos

11 Reviews of John Rivera

January 26, 2018

Dealership Rating

"Excellent facilities but still expecting more."

- Kerrym

I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday.

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