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John Silva

Overview Reviews (68) Inventory (438)

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John Silva

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John Silva

Assistant Sales Manager

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.2

68 Reviews

Overview Reviews (68) Inventory (438)

4.2

68 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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68 Reviews of John Silva

April 16, 2024

Dealership Rating

Employee Rating

Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More

by Jpdorego

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tyler Torres, Robert McMahon, Marc Gauthier, Jason Vasconcellos, David Allende

Helpful 0

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March 12, 2024

Dealership Rating

Employee Rating

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smell and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it More

by Christine Rossi

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Marc Gauthier, Jason Vasconcellos

Helpful 0

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Mar 14, 2024 -

Christine Rossi responded

Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

Mar 14, 2024 -

Christine Rossi responded

Christine Rossi responded publicly on 3/14/24 8:24 PM Worst customer service no calls returned said would clean and deodorize truck wasn’t done paperwork and napkins from previous owner in truck fingerprints all over radio/navigation screen dirt in truck smelled like an animal was to be cleaned had tinting on windshield a spot cut out was supposed to be replaced was told full tank of gas on deliver 1/4 tank in truck told 2 key fobs only 1 everything we were told was NOT done truck has only 6,600 miles on it.When you let the salesman and the sales manager know ...ZERO RESPONSE .... I wouldn't buy a tire from them bragged how our salesman Marc Gauthier had 30 years there ?? joke he acted like he had 1 year and John Silva ?? they said such a tough life he rose from it all and takes care of everyone ??? zero return calls and his repsonse was well I can just cancel the whole deal ...I worked 30 years in customer service at AT&T they wouldnt have made 1 month without being fired...they were USELESS DO NOT BUY A CAR THERE ....promise everthing follow through with nothing

February 29, 2024

Dealership Rating

Employee Rating

Everyone I encountered at Empire Ford was friendly and pleasant. My sales rep John Silva was always professional and very communicative. pleasant. My sales rep John Silva was always professional and very communicative. More

by HeatherD23

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Vasconcellos

Helpful 0

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Mar 06, 2024 -

Empire Ford Inc. responded

Dear HeatherD23, thanks so much for your wonderful review! We appreciate you sharing your experience and we thank you for doing business with Empire Ford!

February 19, 2024

Dealership Rating

Employee Rating

The dealer stands behind the cars they sell. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. My F150 had a defective battery and the General Manager Bryce replaced it with a new one. More

by Kory

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce Sewall, Juan Bautista-Rodriguez, Jason Vasconcellos, Katie Bessette

Helpful 0

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January 14, 2024

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Employee Rating

No sense of urgency. Customer service is non-existent. They are classic used car salesmen. Customer service is non-existent. They are classic used car salesmen. More

by disgruntled customer

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Ryan Pineau , Tyler

Helpful 2

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Jan 16, 2024 -

Empire Ford Inc. responded

Dear Customer, we are so sorry to hear that you did not have a good experience at our dealership. The General Manager, Bryce Sewall, would like to speak to you directly to get your specific feedback and help to resolve any issues. Every customer is important to us. Please call him directly at 508-730-1000, ext. 6015. Thank you.

January 10, 2024

Dealership Rating

Employee Rating

They were very helpful in getting the car I wanted. They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you More

by HAGUIAR49

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Silva

Helpful 0

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Jan 11, 2024 -

Empire Ford Inc. responded

Dear Haguiar49, Thanks so much for taking the time to share your experience! Congratulations on your new VW Tiguan! We truly appreciate you sharing your experience on DealerRater. Would you mind sharing your review on Google as well, so more people can view your review? We thank you in advance! REVIEW LINK https://g.page/r/CXtxS4lWTFJREB0/review

January 06, 2024

Dealership Rating

Employee Rating

Quick, direct and easy to work with. Followed through with good communication and went the extra mile in delivering really good service. Followed through with good communication and went the extra mile in delivering really good service. More

by Eric K.

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Robert McMahon

Helpful 0

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Jan 09, 2024 -

Empire Ford Inc. responded

Dear Eric, Thank you so much for your kind words and 5-star rating for our dealership along with John and Rob! We truly appreciate you sharing your experience on DealerRater. Would you mind sharing your review on Google as well, so more people can view your review? We thank you in advance! REVIEW LINK https://g.page/r/CXtxS4lWTFJREB0/review

December 22, 2023

Dealership Rating

Employee Rating

I really liked the seller's service! I would like to thank him for his commitment and dedication until the moment the vehicle was delivered. Thank you very much to the whole team I would like to thank him for his commitment and dedication until the moment the vehicle was delivered. Thank you very much to the whole team More

by wilsonstamford

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Duquette

Helpful 0

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Jan 09, 2024 -

Empire Ford Inc. responded

Dear wilsontamford, Thank you for your comments and congratulations on your purchase! We truly appreciate you sharing your experience on DealerRater. Would you mind sharing your review on Google as well, so more people can view your review? We thank you in advance! REVIEW LINK https://g.page/r/CXtxS4lWTFJREB0/review

November 15, 2023

Dealership Rating

Employee Rating

The entire process has been amazing. Rob is an amazing guy and extremely helpful. Highly recommend to anyone! Rob is an amazing guy and extremely helpful. Highly recommend to anyone! More

by jpereir17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robert McMahon

Helpful 0

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November 09, 2023

Dealership Rating

Employee Rating

Above and beyond service. Very professional and will help you out any way they can. Very professional and will help you out any way they can. More

by Imaelfluva

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Cleaves

Helpful 0

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