John Tarplee

Stay away! Bought a brand new 2020 Yukon XL. They do not stand behind their products. Brought to Patrick service department after 20 days. They said it was totally fine. Problem still persisted. Aft not stand behind their products. Brought to Patrick service department after 20 days. They said it was totally fine. Problem still persisted. After 10 days, had another GMC dealer look at it. They found it was misfiring and back right tire was out of alignment. Took 2 tire replacements to fix that. Now waiting to see if replacing fuel injectors will clear up misfiring. Truck has been in service for 17 days. During this whole time......do you think Patrick GMC Sales Rep or Sales Manger would call their customer? Not a single phone call. Is asking for a replacement Yukon XL too much? If you’re dealing with Patrick......beware. More

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Service is great but when is enough enough The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as a whole. Short story, I have had many issues with my brand new car that I purchased. I have taken it into the shop over 6 times in the first 19 months I owed the car. This is ridiculous and I informed Patrick along with GM that I was not happy especially since Patrick’s service hours are all Mon- Fri during working hours. I had to go on my lunch break or take off work to bring my car in all these times. But after formally writing to GM and Patrick, they both pointed the finger at each other. GM: “The dealership has to make it right.” Patrick representative: “There is nothing we can do talk to GM”. Shouldn’t the dealership talk to GM on my behalf? I had just purchased a new 2017 GMC Acadia Denali from you. Now 1 year later, the pointing of the finger is still going on. Since the car feels unsafe to me, I am out $3000 because I have gone to a non-GM dealership to purchase a different car. I reached out to Patrick’s sales team numerous times and the last time on 3/28/19, I was shown a shrug of the shoulder. Patrick could have helped meeting me half way with giving me a comparable car and they did not (hey they are still making a sale). I would NEVER recommend Patrick Buick GMC to any person looking for a car because on the chance that you have multiple things go wrong, they are not willing to back you up to GM and make you feel safe in your own car. They just want your money and who cares after that. Update:4/18/19- In response to their "management" response. John Tarplee- If you remember, my original request was a warranty to cover while payments are being made. You never offered the 60 months/ 75,000 warranty. You offered 6 months after the 3 yr manufacture warranty ended. I would have gladly accepted the 60 months offer since it is what I originally asked for. Please anyone reading this do not go to Patrick Buick GMC, they lie and lie and lie. They never told me they contacted GM except that they could go on a website and provide the 6 month additional warranty. I am very disappointed in the way I am being treated by them. Never once did I speak with anyone besides low level management. The GM never reached out to me. I have always liked this dealership and had been a previous customer and now I will tell everyone I can to stay away. "Putting People First" is misleading. More

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Right from the start new car care seminar Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informa Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informative on what needs to be done to get a long and pleasurable usage from your new car. More

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Making the customer happy is their #1 goal I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service depart I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service department is probably the most advanced and customer oriented in the area. When their was a problem with the new yukon John Tarplee went out of his way to make things right. Andrew Eaton is also very knowledgeable and treats a customer right. Their are closer GMC dealers, but I still drive the 30 miles to Patrick. More

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Suberb Sales and Service - Very Professional Dealership It is an absolute pleasure stopping in to address any of my vehicle's maintenance needs the entire GM Service Team under John Tarplee are most accommo It is an absolute pleasure stopping in to address any of my vehicle's maintenance needs the entire GM Service Team under John Tarplee are most accommodating, professional, knowledgeable, and more importantly courteous and friendly ! They have become a regular part of my GM Service family ! I have also been extremely pleased with the Sales Department and their eagerness to satisfy their customers, the courteous and professional treatment that I recently received from Tony Coleman- GM Sales Manager, and Gary Johnson a long time sales associate. You have a rare and true asset in the smooth running and cohesive Sales & Service Department at Patrick's ! My Service Consultant on one recent visit was Mario Maimone please give him my very special Koodos for a job well done ! I would most certainly recommend Patrick's to any of my friends or business associations this is truly a dealership in a class all by its self ! Sincerely, Frederick Rath Fred...... More

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COST ME $2,000 Brought my car to Patrick as another dealership suspected possible warranty work. Patrick dealership stated the same thing...costing me thousands in Brought my car to Patrick as another dealership suspected possible warranty work. Patrick dealership stated the same thing...costing me thousands in a rental car while getting ready to do the work; took it to a third dealership-found out that Patrick never looked over the vehicle at all, otherwise their mechanics would have seen that all was needed was a cap, that cost $78. Do NOT use them. I am looking into getting my car rental paid for.... More

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Who is the animal that likes to drag bird, grass, mice. My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it cou My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it could be a sensor. To our surprise the service personnel discovered under the engine cover, there was a supply of grass, leaves, dead bird (blue jay), mice, plastic bag etc. One wire to a sensor as bitten though and two others with teeth marks showing exposed wires. Service personnel vacuum the area repaired the sensor. Note: I asked for pictures of the mess and was provided with them to prove it. Thanks to the service personnel, Jeff Dahlin for the quick response. All your service advisors have been great (Jeff Dahlin, Jeff Palm, Marino and Stephen. I didn't get the name of the service tech, but thanks for the pictures. More

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Customer Satisfaction We've bought all our vehicles from Patrick and use them exclusively for service. John Tarplee is friendly and easy to work with. Service is timely We've bought all our vehicles from Patrick and use them exclusively for service. John Tarplee is friendly and easy to work with. Service is timely and efficient. More

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It's Patrick for Me Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in anoth Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in another six thousand miles. More

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Compassionate and reassuring care Kudos to John Tarplee and Jeff Dahlin of the service department. Had a possible issue with my car late on a Friday and they willingly stayed to assess Kudos to John Tarplee and Jeff Dahlin of the service department. Had a possible issue with my car late on a Friday and they willingly stayed to assess my car. They reassured me that it was safe. More

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