Star Mazda

MY REVIEW REPORT CARD FOR GLENDALE STAR MAZDA IS A+ ON ALL POINTS LISTED BELOW with honorable mention to Nathon Madison *Service writers knowledgeable; problem solvers with technical aptitude *Transpar ALL POINTS LISTED BELOW with honorable mention to Nathon Madison *Service writers knowledgeable; problem solvers with technical aptitude *Transparent pricing (Cost per job- OEM & ASE expected @ dealership) *Customer Service equal priority (clean, happy, gracious, communicative) *Amenities (comfortable waiting areas with refreshment options, clean restrooms, comfortable temperature, shuttle service, loaners etc.) *Facility Operation clean, safe, organized and busy *Work warranty, parts guarantee, incentives, specials, considerations on a personal note: as this repair occurred during the 3rd year of a pandemic where it is known that parts are scarce and possibly OEM not available, and worker shortages & call-ins, there were some issues I experienced that were unexpected and I had to adjust my expectations accordingly. Mr. Nathon Madison sent me home in a loaner car then called me daily, sent me photos, did everything but hold my hand - and had I gone down there, I'm sure he would have. Once completed, some costs were absorbed where necessary, my car cleaned, vacuumed & Armor-All-ed tires! Exquisite! More

When you go through dealer service, maybe it's expected that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope t that you'll have to take out a bank loan and possibly leave your firstborn before you get your car back in working condition, but you at least hope to get something for your money in that significant mark-up. For whatever reason, whether it's the pandemic necessitating labor cuts or internal changes in the service department itself, the service here really seems to have gone downhill fast. It's not a great feeling to historically spend thousands of dollars at a service department, and thousands even in a single trip, and get absolute no-frills treatment at a premium labor cost of 2-3x times the market rate. No waiving of the ridiculous 3.99 credit fee on a significant repair, excessive wait time to get the car after the department said it was ready (there were plenty of spots they could have left it so I could leave right after processing), and no car wash to top it all off (maybe think about fixing the wash roller - this is a small touch that goes a long way). Will be avoiding in the future and suggest you do the same. More

Great customer service. I worked with Sam on a warranty repair and it was an outstanding experience. Considerate, accommodating, and genuine. I felt totally taken care of as a customer. repair and it was an outstanding experience. Considerate, accommodating, and genuine. I felt totally taken care of as a customer. More

friendly and helpful service department! Star Mazda worked with me to help fix an issue that happened during a service visit, and went 50/50 with me on a new part. The service manager and his Star Mazda worked with me to help fix an issue that happened during a service visit, and went 50/50 with me on a new part. The service manager and his team went out of their way to make sure me and my car were in great hands, and helped me get a new windshield quickly, efficiently, and cost effectively. More

Good job.👍 The staff is very accomodating & their service is fast. I can just leave my car & have it fix. He provided me a ride i n going to my work & picking m The staff is very accomodating & their service is fast. I can just leave my car & have it fix. He provided me a ride i n going to my work & picking me up when my car is ready. I was able to get a good price for the repair because of the warranty. More

Incredible experience and incredible staff! From the moment I walked in, I was greeted with an amazing feeling. I had shopped around a bit, wasn't quite sure what I wanted, but I knew I wanted a From the moment I walked in, I was greeted with an amazing feeling. I had shopped around a bit, wasn't quite sure what I wanted, but I knew I wanted a lease. I wasn't expecting to leave with a car that day, but 2 hours later I was leaving with an amazing 2019 Mazda 3 with a great deal. Huge thanks to Ryan Sheikh for his amazing help with financing. My favorite leasing experience yet... I couldn't be happier! More

Oil change The service technician was courteous and didn’t recommend anything I didn’t need. They answered all my questions and made adjustments as needed for my The service technician was courteous and didn’t recommend anything I didn’t need. They answered all my questions and made adjustments as needed for my particular driving needs. Thank you More

Amazing experience with great service! Went in to buy on a Saturday but needed the weekend to think about it. Didn’t feel pressured to purchase and was given the time to think about it. Wen Went in to buy on a Saturday but needed the weekend to think about it. Didn’t feel pressured to purchase and was given the time to think about it. Went back on Monday and drove off the lot with my new CX-5 2019. Love my car so far! More

Long-time satisfied customer Just signed my third lease deal at Star Mazda, and each experience has been easy and painless, and gotten better each time. Also been taking my vehic Just signed my third lease deal at Star Mazda, and each experience has been easy and painless, and gotten better each time. Also been taking my vehicles there for service for years and have been consistently pleased. More