24 Ford of Easton

Would NEVER return. I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up I leased my vehicle from Baystate and during the time in my lease the dealership changed hands and was not 24 Ford of Easton. When my lease was up, I decided I would like to buy it out. I had made an appointment in advance to buy out my lease. I spoke with Sam (who initiated this process by calling me to help with my lease options) for months prior and was told a lot of information that was incorrect. I was provided with the figures based on the estimated payoff in Jan. I ended up coming in in March with an appointment (my lease was not officially up until May) but still needed to start from scratch with a salesperson and not Sam, who I had been working with. Very strange process. Those monthly payment numbers were somehow higher with money down - even though I said several times I wouldn't be putting money down - and I had made a couple car payments since that original estimate so the numbers from the sales team made no sense. I also filled out the credit app prior to coming in. All that "prep" and making an appointment and I was still in the dealership for over 2 1/2 hours. Nothing was ready or prepared for me. I don't really understand why. There was not ONE other person in the dealership so it's not like they were busy. Also those "numbers" for my monthly payment included warranties that they included automatically without telling me, and that was not outlined or explained until I got into the financing office. I just wanted to buyout the car, not pay hundreds a month in warranties that was attempted to be added in automatically. Sam had told me that interest rates could be matched if I was able to find a lower rate elsewhere. Come to find out while in the dealership, this was not correct - Tony had given me an 9% interest rate which is outrageous. I have excellent credit and was able to find a 6% rate elsewhere. She was able to get it to 8% which was not much of an improvement from the initial 9%. When I asked if I could use my own financing she said nope, I'd have to leave my car there until the title came in. This is just a way to force people to use their financing- which is fine if they actually had good options. Instead I was quite literally forced into a higher interest rate because I have 3 toddlers and cannot not have a car for weeks. And now I can't refi that rate down for 3 months. I was also told my credit would be pulled ONCE. I have this in writing. It was pulled FOUR TIMES. 4 hard inquires. When I let Sam know this, since she is the one who told me my credit would be pulled once, she said she would have the manager Damon call me. That was 3/6 and I have gotten no such call. I just really feel like this was a huge bait and switch since I was told things would happen one way, and the experience in the dealership was completely different. A customer rep sent me an automatic email asking about my experience, and I outlined all of the above and was told again that I would receive a phone call from management. Do you think anyone actually called me? LOL NOPPPEEE On 4/5 I decided to email the owner of the dealership with these details so he was aware. I do not expect anything and I understand that nothing can be changed at this point, however as the owner I am sure feedback is valuable. Apparently not though as he ALSO did not bother to respond to me. Complete crickets from them all. The amount of money they got from me for doing some paperwork is just disgusting. They also marked up the interest rate because if I went through the EXACT SAME bank directly, I found out my rate would have been 6% instead of 8%. This place is dishonest and does not care about their customers, or even attempting to keep them! Do not trust a word these people tell you. My husband and I both own fords and I would NEVER return to this particular dealership. More

Worst experience ever as a Ford Die hard purchased a 2016 f150 love the truck hate the experience. Truck was supposed to be blue oval certified found on test drive 4 wheel drive not working dry rotted tires f150 love the truck hate the experience. Truck was supposed to be blue oval certified found on test drive 4 wheel drive not working dry rotted tires causing tire vibration.they replaced the tires with cheep japan tires still vibration they blamed it on road noise .there is a fog light in bumper they said it’s aftermarket so not repairable after I paid n picked up vehicle. Paid for inspection not done paid for vets plates would hav had to wait took with regular never refunded said ford pass would get 1100 points never happened said would mail touch up paint never happened you sign a we owe you nothing agreement so you have no case waited 3 days for paperwork of course timed out cancel deal how convenient worse experience ever More

I emailed looking for a price on a superduty for my company. I was given a price of $58993 + taxes and fees. So I clarified, I can come in and bring a check for $58993 + taxes and fees and was informe company. I was given a price of $58993 + taxes and fees. So I clarified, I can come in and bring a check for $58993 + taxes and fees and was informed "Oh no that is only if you finance. I asked why and was lied to about a $2000 Fincnace with Ford rebate that the dealer I ended up buying it from told me was not truthful, there was no rebates associated with Financing at this time. I would stay away from this company, False advertising and the $685 doc fee is ridiculous! More

very good attention I found the vehicle I was looking for, it’s perfect for me and my family for, it’s perfect for me and my family More

Nik helped us out and made this process super easy. Can’t thank him enough for all of his help! Can’t thank him enough for all of his help! More

I purchased my Ford Escape, great experience and good pricing as I shopped around. I had a service done today on a broken tale light and the Service Dept. is very professional and did the work very timel pricing as I shopped around. I had a service done today on a broken tale light and the Service Dept. is very professional and did the work very timely, I would highly recommend this dealership, they also work on my wife’s Acura and do a great job. More

Brought my truck in for service for an oil change ,engine shut down while driving, engine noise while driving and radio cuts out. They couldn’t replicate the issue with the engine or the radio but they were shut down while driving, engine noise while driving and radio cuts out. They couldn’t replicate the issue with the engine or the radio but they were able to diagnose the radio as having a faulty APIM at the cost of $1500 to replace but could not explain how they determined the Apim was bad other than it failed a pin point test. If they couldn’t repeat the condition how did it fail the pin point test The engine diagnose fee was covered under warranty I agreed to pay the diagnostic fee for the radio of $220 but expected a good explanation on how the determined I needed a $1500 repair I felt I got charged $220 for a You Tube mechanic diagnose instead of a Ford Service Proper diagnose I bought 2 new fords from the previous ownership of this dealership in 2014 and 2018 we are considering purchasing a new explorer but. Not sure we feel We can trust this dealership new ownership More

Nice dealership! Very clean and friendly. The price great (was the lowest after I did an extensive search.) Chuck Jones was awesome, very knowledgeable and took the t Very clean and friendly. The price great (was the lowest after I did an extensive search.) Chuck Jones was awesome, very knowledgeable and took the time to explain all the features our new Explorer has and how they work. Would highly recomend More

Consumer friendly staff & managers. Competitive pricing, stock current models of various kinds & years. Great hours , has good mechanics! And service staff. Competitive pricing, stock current models of various kinds & years. Great hours , has good mechanics! And service staff. More