"Best dealership I've been to"
Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love my California special! Thank you Jc, Derrick and Marino for making it happen!
"Bought a 2018 Ford Explorer"
- Fob guy
Great customer service. Dealt with JC and Ed, all around smooth process and great service. Helped us pick out the vehicle we wanted, explained all the options and features, even followed up with us several days later.
"Fast and courtesy service"
- bass fish 45
March I bought a new F150 Ford supercrew truck. In August I started noticing my driver seat fraying and turning black. I purchased the interior and exterior protection plan from Joey Foust when I purchased my truck so I contacted him. I contacted the insurance company to make a claim. After receiving the ok to replace the seat cover I than again contacted Joey. After ordering new covers from parts dept.which Joey helped in also he set up a time and date for the replacement. During my contact with Joey, he was always courteous, polite and very helpful. My experience at Richmond Ford was nothing less than great. Thank you Joey and Richmond Ford for a job well done.
"Another vehicle bought from Richmond Ford and JonCarlos"
Jon Carlos was able to find the EXACT vehicle my wife and I wanted. Price was fair and little negotiating was needed. Since 2009, we have bought 8 vehicles from Jon Carlos and Richmond Ford. Marvin as always was great to deal with as was Marino. All in all we are very happy with our purchase and look forward to making many more with Jon Carlos.
"Everyone is awesome! "
I highly recommend Richmond Ford West, they practically held our hands through the whole process. Everyone was very helpful, polite, and very friendly. And if you are looking to buy a car, Mike Johnson is the guy for you! No pressure, very understanding, kind of guy. Overall great experience.
"Great working with everyone at the dealership "
They were willing to work with me and didn't waste my time.They did a very good job Jon Carlos was very helpful and friendly service my wife and I will be back for our next car
"Excellent Customer Service. Highly Skilled."
- Ford Owner
The team of JonCarlos and Jeannine was FANTASTIC. They took the time to clearly understand my needs. They were willing to review several options and scenarios to ensure the best experience. They provided technical insight into the vehicle and helped me to better understand the options and benefits. The follow-up was impeccable. Just the right amount of communications to help the decision making process, without being overly burdensome. They were respectful of my time, and were accommodating in their availability to meet, test drive, and review the vehicle and transaction. They worked closely together along with Michael Rzeminski and George Moses to ensure that my experience remained positive, while I was working through final decisions. I HIGHLY recommend Jeannine, JonCarlos, Michael and George as well as the rest of the team at Richmond Ford West.
"Great experience as usual"
This is my 5th vehicle from RFW. Everyone I worked with was wonderful and very friendly. Got to meet the General Manager Mark Sands and he was very friendly as well. Just need to figure out how all the things work on my 2018 Edge Sport. I'll be back in a few months to get a new Mustang from them. Thanks for making my experience tolerable.
"Great Team! "
Jon Carlos was great to work with! He found me the perfect vehicle and has been very helpful with any questions I had after my purchase! Awesome service!!!! Thank You!!!
Worked to get me when I wanted to be as far as my monthly payments were concerned. They were not pushy or forceful and the whole experience just felt comfortable and relaxed. Everyone was friendly, professional and respectful.